Management Information System

Front 1

In the IT arena, outsourcing has three meanings.

Back 1

False

Front 2

Offshoring has caused layoffs of programmers in Western countries and created much bitterness among those professionals and supporters of local labor.

Back 2

True

Front 3

There is a peculiar—and paradoxical—aspect to IT outsourcing: while contracts are signed for long periods of time, they typically involve rapidly changing technologies.

Back 3

True

Front 4

There are conditions under which organizations should avoid outsourcing

Back 4

True

Front 5

In recent years, enterprise applications have constituted a far larger part of IT expenditures on packaged software.

Back 5

True

Front 6

An ASP installs software on a client’s computers.

Back 6

False

Front 7

Since no provider can guarantee 100 percent uptime, ASPs routinely promise 90 percent uptime.

Back 7

False

Front 8

Authorities usually deal with unauthorized use of computers as theft.

Back 8

False

Front 9

If ____ do not offer the desired IS and it can be developed by non-IT employees, then this would usually be the chosen alternative.

Back 9

ASP ( Application Service Provider)

Front 10

An important downside is that ____ software is less likely to be compatible with other organizations’ systems.

Back 10

Custom-designed

Front 11

Contracts for ____ software development might also be incompatible with some development methods, such as agile methods.

Back 11

outsourced

Front 12

IT companies that made their reputation by providing hardware and software, such as ____ and Unisys, have seen the revenue from the outsourcing service portion of their business grow faster than the revenue from hardware and software sales

Back 12

IBM

Front 13

____ allows a client to know exactly what the cost of its IS functions will be over the period of the contract, which is usually several years.

Back 13

Outsourcing

Front 14

Clients should not expect vendors to list the service level and ____; the clients must do it.

Back 14

metrics

Front 15

____ software applications include ERP, SCM, and CRM applications and typically cost millions of dollars.

Back 15

Large

Front 16

Many companies find that they must have packaged software such as ERP and ____ applications modified to meet their specific needs.
Answer

Back 16

SCM

Front 17

____ software is developed for the widest common denominator of potential user organizations.

Back 17

Ready-made

Front 18

The “____” approach seems to be attracting a growing clientele of mainly small and medium corporations, but some large ones also prefer this option.

Back 18

Software on demand

Front 19

To ensure compatibility with other applications within an organization, the organization’s IT professionals should adopt and supply ____ tools to interested users.

Back 19

Standard development

Front 20

____ software closely conforms to an individual unit’s subculture, which makes the transition to a new system easier for employees.

Back 20

User-developed