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15 Cards in this Set
- Front
- Back
Organizational Conflict |
issue that happens when goals, interests and values of different individuals or groups are incompatible and those people block other peoples efforts to reach objectives. |
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functional conflict resolution |
handling conflict by compromise or collaboration b/w parties |
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collaboration |
both parties try to satisfy their goals by coming up with an approach that leaves them both better off. |
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accomidation |
ineffective conflict handling approach in which the weaker party gives in to the demands of the powerful party |
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avoidance |
ineffective conflict handling approach where the parties ignore the problems and do nothing to resolve their differences |
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competition |
ineffective conflict handling approach where each party tries to maximize its own gain and doesn't care about the other partys position |
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negotiation |
method of conflict resolution where parties consider various alternative ways to allocate resources and come up with solution everyone likes |
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third party negotiator |
impartial person who knows how to handle conflicts and helps the parties meet and acceptable solution. also called a mediator or arbitrator |
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disruptive negotiation |
parties believe they have a fixed pie of resources that they need to divide, they take a competitive adversial stance. don't see need for future interactions and do not care if interpersonal relationships are damaged by competitive negotiation |
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integrative bargaining |
parties think they can increase the resource pie by trying to come up with a creative conflict solution, the conflict is viewed as a win-win where both parties can gain and the conflict is handled by collaboration or compromise |
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organizational politics |
the activities managers engage in to increase their power and to se power effectively to achieve their goals or overcome resistance or opposition |
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political strategies |
tactics that managers use to increase their power and to use power effectively to influence and gain the support of other people while overcoming resistance or opposition |
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what does the optimum level of conflict lead to ? |
effective decision making and high performance |
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what are the 6 sources of conflict |
incompatible goals and time frames. status inconsistencies limited resources overlapping authority task interdependencies bad evaluation or reward systems |
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communication |
the sharing |