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44 Cards in this Set
- Front
- Back
communication
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transmitted and understood between 2 people
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what drive is highly influences by effective communication
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Drive to bond
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what is the first step in the communication model
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form a message
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what are the first 3 steps in the communication model?
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form message, encode message, and transmit message
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What happens directly after the receiver receives the encoded message?
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receiver decodes the received message
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according to the communication process model
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information flows through channels between the sender and receiver
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noise
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distorts and obscures senders intended message
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the encoding and decoding process is generally more effective when both parties
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are skilled in using the selected communication channel
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preferred for work, increases comm with people up hierarchy, and is an increasing source of information overload
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email
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advantage of email
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significantly alters the flow of information within groups
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best for transmitting emotions
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face to face
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what is "flaming"
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an emotionally charged email communicating senders anger
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what would necessitate the use of non-verbal communication instead of verbal communication
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increased noise
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emotional contagion occurs when:
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we share the emotions of others
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which of the following is a key element in emotional contagion?
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passive listening
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what effect does emotional contagion have on the communication process?
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it provides feedback to the sender that the receiver understands and empathizes with the message
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"catching" or sharing another persons emotions by mimicking that persons facial expressions and nonverbal behavior is caused by what drive?
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the drive to bond
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what is a factor in social acceptance?
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the symbolic meaning of the chosen channel
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the capacity of a communication medium to transmit information is referred to as:
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media richness
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face to face meetings
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best when no one in the group has worked together and the product development has not been attempted before
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which of the following communication channels has the highest media richness?
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video conferencing
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newletter
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lowest media richness
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lean media
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used in routine situations and when expectations are common
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employees can expand the data carrrying capacity of lean media if:
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THEY ARE HIGHLY PROFICIENT WITH THAT COMM CHANNEL
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persuading the receiver is most effective when what comm channel is used:
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face to face
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advantage of written comm
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better with presenting technical details
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language produces noise even when people speak the same language due to:
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cultural differences among people
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when a sender and reciever belong to the same group and want to transmit information mroe efficiently, they should use:
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jargon the both understand
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in the communication process, filtering occurs when:
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people communicate mainly positive information about themselves by screening out negative
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delay in hearing about manufacturing defects
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filtering
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buffering, summarizing, and omitting are ways to:
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reduce information overload
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screen information incoming through junk email folders
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reduce information load
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when the japs are quiet, people think that their silence is:
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a lack of communication
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how do men and women generally differ in their communication styles in org settings
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women are usually more sensitive than men to the listeners nonverbal cues
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3 main components of active listening
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sensing, evaluating, and responding
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active listeners improve their sensing abilities by:
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postponing evaluation of the message
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active listeners improve their EVALUATING activities by:
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organizing the information provided in the speech
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showing interet and clarifying the message:
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responding
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commmunication across the org heirarchy through:
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an open workspace design
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effective workplace design mainly balances the trade off between:
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employee privacy and social interaction
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organizational grapevine
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the typical pattern of a grapevine is a cluster chain, whereby a few people actively transmit rumors to many others
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org grapevine is useful because:
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it bonds employees together and fulfills their need for interaction
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corporate leaders should do what with the org grapevine:
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use the grapevine as a signal of employee anxiety and view it as a valid competitor for formal comm
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pen15
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penis
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