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18 Cards in this Set
- Front
- Back
power
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the ability to influence another person
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influence
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the process of affecting the thoughts, behavior, and feelings of another person
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authority
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the right to influence another person
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zone of indifference
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the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought
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reward power
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power based on an agent's ability to control rewards that a target wants
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coercive power
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power that is based on an agent's ability to cause an unpleasant experience for a target
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legitimate power
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power that is based on position and mutual agreement: agent and target agree that the agent has the right to influence the target
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referent power
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an elusive power that is based on interpersonal attraction
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expert power
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the power that exists when an agent has specialized knowledge or skills that the target needs
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strategic contingencies
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activities that other groups depend on in order to complete their tasks
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information power
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access to and control over important information
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personal power
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power used for personal gain
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social power
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power used to create motivation or to accomplish group goals
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powerlessness
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a lack of power
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organizational politics
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the use of power and influence in organizations
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political behavior
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actions not officially sanctioned by an organization that are taken to influence others in order to meet one's personal goals
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political skill
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the ability to get things done through favorable interpersonal relationships outside formally prescribed organizational mechanisms
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empowerment
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sharing power in such a way that individuals learn to believe in their ability to do the job
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