Lss

Front 1

An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization’s objectives. How can the organization ensure that all IT activities are aligned with the organization’s objectives?

OPTIONS-Put compliance controls in place to ensure that all centres of expertise are following the same practices.

-Prioritize risk mitigation strategies in alignment with the organization’s risk appetite.

-Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above.

-Collect feedback from both organizational and IT leadership from each region

Back 1

Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above.

Hint 1

This answer describes the basic steps associated with cascading objectives in the organization so that the goals at every level are aligned with organization’s objectives. When the organization’s mission and strategy are understood, objectives can cascade from them, translating the strategy from one organizational level to the next.

Front 2

An organization has encouraged users to offer feedback about their experience of a service via email or the user portal. This worked well for a while, but the feedback has slowed down. How could the organization help to encourage more use of these feedback channels?

OPTIONS-Produce regular management reports showing number of feedback reports received and trends over time.

-Ensure that all feedback is anonymous so that users feel more confident in sending their comments.

-Encourage users to send feedback via social media and instant messaging.

-Provide a response to all feedback and share improvement initiatives with the users

Back 2

Provide a response to all feedback and share improvement initiatives with the users

Hint 2

To share feedback, stakeholders must feel secure and confident that it will receive attention and ensure that all feedback gets a response otherwise the next time they are asked, stakeholders may be reluctant to provide it.

Front 3

Which concept includes the coordination of work to avoid waste and reduce risk?

OPTIONS-Planning

-Direction

-Improvement

-Governance

Back 3

Planning

Hint 3

Plans are always important but particularly so in large organizations because plans improve coordination. In every organization, plans help to avoid waste and reduce risk.