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50 Cards in this Set
- Front
- Back
TIMWOOD
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Transportation, Inventory, Motion, Waiting, Overproduction, Overprocessing, Defects/Rework, also People (unused, or under-utilized talents)
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What is the mathematical foundation of Lean?
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Little's Law
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What is the mathematical foundation of Six Sigma?
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y = f(x)
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The tools of lean remove _____ from a process?
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Waste
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The tools of Six Sigma remove _____ from a process?
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Variation
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The eight forms of waste are...
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TIMWOOD...Transportation, Inventory, Motion, Waiting, Overproduction, Overprocessing, Defects/Rework, also People (unused, or under-utilized talents)
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Little's Law
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Process Lead Time = number of units in process/average completion rate
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True or False; A Charter describes what will be done to fix a process.
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False. A project charter does not offer possible causes or solve the problem.
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The problem statement in a Charter is stated in terms of _____
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Metrics
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SIPOC
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Supplier, Input, Process, Output, Customer
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Goals should be SMART
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Specific, Measurable, Attainable, Relevant, Time Bound
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Who is accountable for writing a project charter?
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The Sponsor
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Who is responsible for writing a project charter
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The Green Belt
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What tool can be used to assess the support level of key people connected to an LSS project?
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Stakeholder Analysis
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Effective communication requires what three actions?
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Target, Frequency Media
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Five stages of team development
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Forming, Storming, Norming, Performing, Adjourning
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VoC
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Voice of the Customer
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VoB
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Voice of the Business
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VoE
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Voice of the Employee
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CCR
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Critical Customer Requirements (also called Critical to Quality requirements (CTQ)
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CTQ
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Critical to Quality requirements. Also called CCR (Critical Customer Requirements)
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True or False; A 'standardized form' is an example of a well defined CTQ
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False.
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Describe three areas that are considered during a value add analysis.
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Customer Value Add (CVA), Business Non-Value Add (BNVA), Non-Value Add (NVA)
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A type of process map that might be used to show the flow of a unit between departments
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Swim Lane
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A type of process map that shows what the unit is doing along with information flow
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Value Stream Map
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What are 3 levels of benefits that a project can have?
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Direct cost savings, cost avoidance, intangible benefits
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A high-level process map that can help define the project scope
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SIPOC
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What are the primary areas of performance that any project can impact?
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Risk, Effectiveness, and Efficiency
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Risk
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Impact on mission risk
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Effectiveness
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Impact on the quality of process
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Efficiency
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impact on speed of delivery
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A tool that gathers several customers together and explores an aspect of process performance.
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Focus Group
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Process Cycle Efficiency (PCE)
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Customer Value Add Time (CVA time) / Process Lead Time
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PCE is the performance indicator of....
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...how efficiently the process is converting work-in-progress to exits
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Two types of data commonly collected
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Continuous and Discrete (Attribute) Data
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Continuous Data
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Any variable measured on a continium or scale that can be infinitely divided into recognizable parts. (time, currency, size, weight, temperature, etc.) Continuous data is always preferred over discrete data.
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Discrete (Attribute) Data
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A count, proportion, or percentage of a characteristic or category (late delivery, gender, region/location, room type, etc).
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Population Sampling
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Drawing from a fixed group with definable bounderies, with no time element (that is, time order is lost).
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Process Sampling
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Sampling from a flow of units moving through a process in time order.
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What is a Quick Win
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A Quick Win is a solution idea that is already developed and essentially in the Improve Phase already.
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What is a Rapid Improvement Event (RIE)
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It is essentially an accelerated DMAIC.
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What is the criteria for a Quck Win?
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Minimal or no capital expenditure, low risk, improvements can be implemented quickly (within 1-2 weeks), and the project team has the authority to implement the desired changes.
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Quick Wins should be low risk in what way?
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They should have a narrow scope, have buy-in to solutions by all Stakeholders, and have certainty that the change will have a positive impact.
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What are the five stages of 5S?
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Sort, Store, Shine, Standardize, Sustain
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Sort (5S)
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Clearly distinguish needed items from unneeded items and eliminate the latter.
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Store (5S)
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(Also known as Set in Order or Simplify) Keep needed items in the correct place to allow for easy and immediate retrieval.
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Shine (5S)
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Keep the work space orderly and clean.
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Standardize (5S)
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Standardized cleanup. This is the condition we support when we maintain the first three pillars
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Sustain (5S)
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(Also known as Self-Discipline) Make a habit of maintaining established procedures.
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Data Stratification
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The capture and use of characteristics to sort data into different categories (also known as 'slicing the data').
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