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28 Cards in this Set
- Front
- Back
Advising (236)
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Giving feedback when approached with another's problem
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Ambushing (219)
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Someone who listens carefully so they can attack you later with your statements
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Analyzing (235)
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Listener offers an interpretation of speaker's message
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Attending (220)
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The psychological process of paying attention, listening.
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Closed Questions (224)
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yes or no answers
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Counterfeit Questions (225)
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Disguised attempts to send a message, not receive one. Questions that trap the speaker. example: you didn't like that movie, did you? Also questions that make a statement: are you FINALLY off the phone? Hidden agendas: are you busy Friday night? Seeking "Correct" answers: Do I look fat in this dress? Based on unchecked assumptions: why aren't you listening to me? |
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Defensive Listening (219)
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Take innocent comments as personal attacks.
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Empathizing (229)
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Identifying with the speaker
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Evaluating (235)
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Appraises the speaker's thoughts or behaviors
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Filling in gaps (219)
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Think what they remember is the whole story. they manufacture information to make it look like they got all of the info, but they distort it.
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Hearing (212)
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The process in which sound waves strike the eardrum and cause vibrations which are transmitted to the brain
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Insulated listening (219)
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When a topic arises they don't want to listen to, they simply fail to hear or acknowledge it.
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Listening (211)
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The process of receiving and responding to other's messages.
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Listening Fidelity (215)
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The degree of congruence between what a listener understands and what the message the sender was attempting to communicate.
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Mindful listening (213)
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Giving careful and thoughtful attention and responses to the messages we receive.
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Mindless listening (212)
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Reacting to others' messages automatically and routinely, without mental investment.
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Open Questions (224)
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Allow a variety of extended answers
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Paraphrasing (227)
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Feedback that restates the speaker's message in your own words.
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Pseudolistening (218)
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Pretending to listen. nodding and smiling
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Questioning (224)
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Occurs when listener asks speaker for more information or clarification
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Remembering (221)
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The ability to recall information once we've understood it: number of times we've heard it how much is stored in the brain whether it can be rehearsed or not |
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Responding (222)
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Giving observable feedback to the speaker
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Selective Listening (218)
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Only responding to the part of the speaker's remarks that you are interested in, rejecting everything else.
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Silent Listening (223)
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staying attentive and nonverbally responsive without offering verbal feedback.
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Sincere Questions (225)
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Aimed at understanding others
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Stage Hogging (218)
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People who are only interested in expressing their own ideas and don't care about what others have to say.
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Supporting (231)
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Responses that reveal the listener's solidarity with the speaker's situation.
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Understanding (221)
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Several elements: Aware of syntax and grammar rules knowledge about source of message Context Listener's mental abilities |