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22 Cards in this Set
- Front
- Back
interpersonal conflict
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expressed struggle that occurs when people cannot agree on a way to meet their needs and goals
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interdependent
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dependent on each other. one person's actions affect the other person
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pseudo concflict
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conflict triggered by a lack of understanding and miscommunication
-solved: supportiveness, listening, looking for non verbals |
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simple conflict
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conflict that stems from different ideas, definitions, perceptions, or goals.
solved by: clarification, focusing on facts, generating many options, emphasize what you agree on |
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ego conflict
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conflict in which the original issue ignored as partners attack each other's self esteem.
-solved by: focusing on issues, solving not winning, writing down arguments, using 'I" message. |
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expressive conflict
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conflict that focuses on issues about the quality of the relationship and managing interpersonal tension and hostility.
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instrumental conflict
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conflict that centers on achieving a particular goal or task and less on relational issues
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flaming
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sending an overly negative online message that personally attacks another person.
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1. prior conditions
2. frustration awareness 3. active conflict awarness 4. resolution stage 5. follow up stage |
What are the stages of conflict? (5)
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constructive conflict
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conflict that helps build new insights and establishes new patterns in a relationship
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destructive conflict
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conflict that dismantles rather than strenghtens relationships
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conflict style
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consistent pattern or approach you use to manage disagreement with others. avoidance, accommodation, competition, compromise, collaboration
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avoidance
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conflict management style that involve backing off and trying to side-step conflict
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demand-withdrawal aptter of conflict management
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pattern in which one person makes a demand and the other person avoids conflict by changing the subject or walking away
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accommodation
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conflict management style that involves giving in to the demands of others
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competition
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conflict management style that stresses winning a conflict at the expense of the other person involved.
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compromise
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conflict management style that attempts to find the middle ground in a conflict
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collaboration
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conflict management style that uses other-oriented strategies to achieve a positive solution for all involved
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gunny-sacking
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dredging up old problems and issues from the past to use against your partner
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I language
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statements that use the word I to express how the speaker is feeling
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BUT message
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statement using the word but that may communicate that whatever you've said prior to BUT is not realy true. (try to limit it)
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Define, analyze. determine goals, generate solutions, select the best solution
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What are the five main steps of problem solving?
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