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26 Cards in this Set
- Front
- Back
business pressures
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market, technology, sociatal
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market pressure
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global economy, changing workforce, need for real time operations
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technology pressures
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tech innovations, information overload
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sociatal pressures
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social responsibility, gov't regulation/deregulation, terrorist attacks, ethical issues
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strategic management and systems
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advancement in technology to give companies edge over competition
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customer focus
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customer has more power
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continuous improvement
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periodically re examining all processes to increase productivety
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organizational responses to business pressures
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strategic management systems, customer focus, continuous improvement, business process reengineering, make to order and mass custimization, business alliances, e-commerce
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information system
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collects, processes, stores, analyzes and disseminates information for specific purpose
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data
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elementary description of things, events, activities and transactions
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information
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organized data so that they have meaning and value to recipient
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knowledge
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data or information that has been organized to convey understanding, experience, expertise
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transaction processing systems
(TPS) |
process transaction of organization; cater to routine, stable, structured, static decision
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management information systems (MIS)
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batch reporting: summary, exception, detailed reports. cater to slightly changing or semi-structured decisions. Rigid/inflexible and not sophisticated analytically, internal/corporate data flows
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decision support systems (DSS)
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aid and support management decision making, what if analysis, cater to rapidly changing, dynamic and unstructured decisions. analytically sophisticated(models,algorithms), future oriented, flexible
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knowledge work systems
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cater to knowledge workers (scientists, engineers). usually graphically and mathematically intensive. ex. CAD/CAE systems
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office automation systems (OAS)
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document management systems: word processing, spreadsheet, database, integrated software. Scheduling software, communication software: email, connection terminal
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executive information systems (EIS or ESS)
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caters to top executives, graphically oriented. uses internal (revenues, exp.) and external data flows (econ., competition, industry info.). user friendly interface and analyzing methods
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artificial intelligence (AI)
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robotics/intelligent machines, natural language processing, expert systems (KBS).
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expert systems (ES or KBS)
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operates at level of human expert, symbol manipulation system. offers inferences or conclusions making decision for managers
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website
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contains web server which serves documents to clients. can be informative and/or interactive
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URL
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uniform resource locator.
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web client
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uses browser to fetch data from web server.
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web server
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usually called HTTP _____ or HTTP Daemon. server waits for TCP/IP connection on port 80. server reads request and sends back MIME
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search engines
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aids in discovery information in huge area covered by internet
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search and index agents
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web robots, spiders, wanderers. sent out to index websites to category
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