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160 Cards in this Set
- Front
- Back
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What are some functions of a Company Officer as a supervisor? |
1) Give Advice
2) Acting as a Role Model 3) Negotiating Conflicts |
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As a subordinate, a company officer is expected to?
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Execute the orders of superior officers
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What are the roles of a Company Officer as a public servant?
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A) Inspecting facilities
B) Issuing Burn permits C) Investigating suspicious fires |
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What is an accurate statement about the challenges facing a new company officer?
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Supervision at the company officer level may be the most difficult type of supervision one can encounter
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Perceptions of a new company officer are...
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Subjective
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What action can help a new company officer overcome personal challenges?
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Supporting all types of education and training
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An Internal expectation that may be difficult to overcome is?
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Abusing power and confusing rank with respect
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What are some solutions to overcoming challenges and expectations as a new company officer?
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A) Listening to others
B) Setting high yet attainable standards C) Being an Ethical role model at all times |
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Providing a safe work environment is a responsibility a company officer has to whom?
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Subordinates
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Serving as a Role Model is a responsibility a company officer has to whom?
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The profession
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Which of the following is a human resources management duty of a Level 1 Fire Officer?
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Provide company-level training activities
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What is an administrative duty that only a Level 1 fire officer can perform?
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Administer the administration's policies, procedures and orders at the unit level.
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What is an inspection and investigation duty that only a Level II fire officer can perform?
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Conduct a preliminary investigation of a fire scene
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What is an emergency service delivery duty of a Level I Fire Officer?
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Inspect all potential hazardous sites within the unit's response area
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What is a health and safety duty that only a Level II Fire Officer can perform?
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Analyze unit accident and injury reports and recommend steps to prevent reoccurrence
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The act of directing, overseeing, or controlling the activities and behavior of employees who are assigned to a particular supervisor is?
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Supervising
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A trait that often makes a person an effective leader is?
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Integrity
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Which behavioral leadership style compares the degree of job structure to the degree of employee consideration?
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Two-dimensional leadership style
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Which behavioral leadership style includes autocratic, democratic, and laissez-faire categories?
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Basic Leadership Style
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A(n) _______ leader tells subordinates what to do and how to do it with little or no input from them.
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Autocratic
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A(n) ______ leader inspires follower loyalty and creates an enthusiastic vision that others work to attain.
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Charismatic
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A Theory X leader believes...
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The average worker is inherently lazy
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What is the basic concept of Theory Z?
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Creating a close relationship between work and social life
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In the _______ _______ theory, a leader determines the best of four styles to use in influencing members in the accomplishments of the unit's goals and objectives.
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Path-Goal
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What is a disadvantage of the path-goal theory?
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The leader must be extremely accurate in using good judgement to determine the appropriate leadership style
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Which leadership theory focuses on value-driven leadership and proactively living one's own life versus enduring a reactive life?
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Principle-Centered leadership theory
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A contributing team member is a Level _?___ leader?
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2
(it takes 2 to contribute) |
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A level __?__ leader is a person who builds enduring greatness through a paradoxical blend of personal humility and professional willpower.
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5
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What is the difference between a model and a theory?
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Models have been proven through application
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A(n) __?__ leader is concerned with getting work accomplished while considering the welfare and happiness of members of the unit.
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Balanced
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A balanced leader......
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Uses various leadership styles based on different situations.
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In the situational leadership model, the leader's style is matched to the ________ of the members of the unit.
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Maturity
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What are the four readiness levels of the situational leadership model?
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1) Telling
2) Selling 3) Participating 4) Delegating |
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In the social-change model, what is a critical value that the individual should learn?
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Commitment
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The purpose of the social-change model is?
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To make changes for the betterment of others through leadership
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The alpha leadership model is a relationship between which elements?
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Leader, followers, system and goal
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Once a company officer has determined which characteristics he or she is lacking, what presents a path of improvement?
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A) Courses
B) Seminars C) Literature Readings |
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A good leader....
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Builds trust
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What is the difference between a manager and a leader?
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Managers are copies, leaders are originals
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While managers maintain, leaders?
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Develop
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What is the possession of control, authority, or influence over others?
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Power
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What are the types of powers?
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1) Reward
2) Coercive 3) Identification |
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Suspension without pay is a form of _____ power,
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Coercive
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What are necessary attributes to achieve command presence?
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A) Expertise
B) Responsibility C) Trustworthiness |
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The process of directing, overseeing, and controlling the activities of other individuals is?
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Supervision
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Challenges that are common to most supervisory positions are?
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1) Creating job interest
2) Providing a good example 3) Establishing goals and objectives |
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Essential to meeting all challenges is what?
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The establishment of priorities
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What is the order of priorities in the Fire and emergency services for the company officer?
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1) Emergency Response
2) Preparation for emergency response 3) Organizational duties 4) Station Duties |
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Direct preparation for emergency response includes?
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Training and drilling as a team
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When the first sign of a personnel problem arises, the company officer must be able to respond in a _____ manner.
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Proactive
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A company officer must be able to establish objectives that are...
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Clearly Stated
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What is the least appropriate way for a company officer to communicate their goals and objectives?
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By passing word through the grape vine
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What are some appropriate ways for a company officer to communicate their goals and objectives?
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A) Through written task sheets
B) Through graphs or timelines C) Through verbal communication |
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What is the LEAST effective method for involving employees in establishing short-range goals and objectives?
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Delegating Tasks
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What are some effective methods for involving employees in establishing short-range goals and objectives?
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A) Using autocratic leadership principles
B) Using democratic leadership principles C) Requiring the employee to accomplish the task |
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A group of people with the common purpose of completing specific objectives within the organization
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Workgroup
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In the __?__ stage of becoming an effective team, conflict may result.
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Storming
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In the __?__ stage of becoming an effective team, the group establishes its norms and values that each member accepts and adheres to.
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Norming
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At which stage in becoming an effective team does the group become a true team with leadership shared by all members?
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Performing
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What are basic principles in the team building process?
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1) Tell each of the members how they fit into the team
2) Take advantage of the existing diversity of team members 3) Work with individual team members to establish personal goals and objectives |
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What is another basic principle in the team building process?
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Be sensitive to the diverse nature of the team and understand the cultural backround of each member
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Method of creating job interest that involves a process used to prepare capable individuals for advancement within the organization through the direction of a positive role model?
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Mentoring
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What are some ways to create job interest within a unit?
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1) Coaching employees
2) Rewarding employees 3) Empowering employees |
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Which method of creating job interest allows subordinates to take responsibility for their actions and decisions?
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Empowering Employees
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What is a way in which a fire officer can reward employees?
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Make public acknowledgements of accomplishments
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Counseling employees should....
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Take place in private
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If change does not occur after an employee has been counseled...
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Subsequent counseling sessions may be required.
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When celebrating accomplishments...
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Announce the completion of a project to the rest of the organization
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Which responsibility of the company officer ensures an efficient and stable unit?
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Promote and maintain health and safety policies within the workplace
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Which elements should be part of the company officer's supervisory style?
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1) Acknowledge accomplishments
2) Be a coach and mentor to employees 3) Involve members of the unit in planning |
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According to Robert F. Hamm, what are the rules for delegating tasks?
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A) Allow mistakes
B) Remain relaxed when delegating a task C) State assignments clearly and concisely |
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What is the ability to reason or present a strong argument in favor of or against a position?
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Logic
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When a person is faced with making a decision, it is essential to apply logic in the form of ___?___ to arrive at a decision.
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Reasoning
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What is a process that arrives at a general conclusion based on a foundation of specific examples or data?
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Inductive reasoning
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What is the process of reaching a specific conclusion based on a general statement or principle?
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Deductive reasoning
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What is the process that is based on the relationship between two or more events in such a way that it is obvious one caused the other to occur?
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Causal Reasoning
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What is the comparison between two similar cases?
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Analogical Reasoning
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What is essential to the inductive reasoning approach to decision making?
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Documentation
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Deductive reasoning is usually developed in the form of a....
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Syllogism
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The key to effective causal arguments is to...
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Establish a factual, direct link between the cause and the effect
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Analogical reasoning is usually found in the ___?___ type of speech.
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Persuasive
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A fallacy is..?
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False or fallacious reasoning without sufficient supporting evidence
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What type of fallacy makes a faulty connection between the cause and effect?
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Causal
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A proponent of a new library says that "There are those who don't care if children read". This is an example of which type of fallacy?
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Straw Man
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Which type of fallacy makes an argument or conclusion that is based on insufficient or non-existent evidence?
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Hasty Generalization
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The term ethics means?
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The principle that is used to determine correct and proper behavior
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Where ethical conduct is concerned, company officers must remember that....
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Society expects a higher level of ethical conduct from members of the fire and emergency services
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What are the basic components of ethics?
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1) Causes of unethical conduct
2) How people justify unethical conduct 3) Origins of personal ehtics of individuals |
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Ethics and ethical behavior are ___?___ traits.
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Learned
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What is the primary source of ethics and ethical behavior?
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Family
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What is a cause of unethical behavior in organizations?
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Bottom-line mentality
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What is a cause of unethical behavior in individuals?
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Self-esteem
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Creating an ethical culture requires the creation of an ethics program that includes..?
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A written code of ethics or ethics policy
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When dealing with an ethical dilemma, a company officer must first..?
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Recognize and define the situation
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The responsibility for the development of an ethical culture within the organization belongs to...?
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Everyone in the organization
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When applying the decision making process, what are questions that must be answered?
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1) Is the problem worth the effort
2) Is the decision within the authority of the company officer? 3) Is there sufficient information to make an informed decision? |
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In order to apply the decision making process, a company officer must gauge the ___?___ of the unit.
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Morale
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Decisions are usually..?
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Generic and exceptional
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Which decision will have both risk and uncertainty?
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Exceptional
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The ___?___ decision making model is usually applied to decisions that have potential for high risk or uncertain outcomes.
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Rational
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What is the first step in the decision making process?
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Classify the problem
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After the problem has been classified and defined..?
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Various responses must be determined
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The best response to a decision...
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Fully and completely corrects the problem
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After determining the best response, the decision should be?
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Acted Upon
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Making decision can be difficult because of?
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Personal barriers
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Fear is a ___?___ barrier.
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Interior
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What is a type of psychological barrier?
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Lack of trust in one's ability
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The barrier of ego or self esteem can be controlled through?
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Seeking professional counseling
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External barriers include?
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Lack of resources
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The Abilene Paradox explains?
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Why members of a group may go along with a decision even when they believe it to be a bad one.
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Why does the Abilene Paradox exist?
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Members fear their opinion if flawed
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What are syptoms of the Abilene Paradox?
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A) Group Members become frustrated by poor decisions
B) Group members agree in private, but fail to communicate C) Group members fail to communicate and make counterproductive decisions |
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The Abilene Paradox can be overcome by?
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Open Communication
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What is a question to determine if a decision if ethical?
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Is it the truth?
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What are questions to determine if a fire and emergency services decision is ethically sound?
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1) Is the decision based on ethical values
2) Is the decision based on well-analyzed facts 3) Will the decision build strong internal and external relationships |
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What is important for company officers to know?
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1) Fireman's Rule
2) Organizational policies, rules and regulations 3) Federal, state/provincial, and local laws/ordinances |
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A rule of conduct or procedure established by custom, agreement, or authority
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Law
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The basic "laws of the land" in both the U.S. and Canada
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The federal constitutions
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What are the three branches of the U.S. and Canadian federal government?
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1) Judicial
2) Executive 3) Legislative |
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Which of the following branches of government creates laws?
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Legislative
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Which of the following branches of government implements, administers, and enforces laws?
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Executive
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The Judicial branch..
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Interprets laws
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Which type of laws are the result of legislative actions?
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Statutory Laws
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Which types of laws are based on tradition, custom, usage, and decisions of the judicial courts within a particular country, society or culture?
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Common Laws
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Administrative laws are?
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Laws created and enforced to implement the legislation for which they are responsible
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Acts of terrorism are examples of __?__ laws.
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Criminal
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Liability is?
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A legal obligation or responsibility
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When a criminal act applies to public servants, it is called?
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Malfeasance
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If an employee commits a crime while on duty, who is responsible?
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The employee
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Definition of Tort
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A civil wrong or injury
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Most civil actions against fire and emergency services organizations are related to __?__ liability.
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Negligence
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When a person possesses a greater amount of expertise than others, that person's _____ is proportionately greater.
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Legal Duty
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The standard of care says that an EMT is responsible for the standard of care a reasonable, prudent, and careful ____ would be expected to meet.
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EMT
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An EMT improperly using an AED he or she has been trained on use is an example of?
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Misfeasance
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The Fireman's Rule states that..?
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Property owners cannot be held responsible for a FF's injuries
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The doctrine that the federal, state/provincial, or local government is immune to lawsuits unless it gives its consent
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Sovereign Immunity
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Company officers must be familiar with which federal laws?
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1) Protecting health and safety
2) Protecting the environment 3) Protecting their subordinates' employee's rights |
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The major health and safety laws in the U.S. are created by?
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OSHA
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Environmental laws in the U.S. are created by?
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EPA
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OSHA regulations for which the company officers are responsible are contained in?
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Title 29 CFR
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Who is held responsible if environmental protection regulations are not followed?
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Company Officers and subordinates
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The Civil Rights Act eliminates discrimination in employment due to?
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A) Race
B) Color C) Religion |
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The Equal Employment Opportunity Comission was charged with protecting the rights of protected classes such as?
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Workers with disabilities
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Affirmative action means that?
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Standards to recruitment must be essential for the work
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Which of the following means treating an applicant or employee differently than those of another race, gender, religion, etc?
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Disparate Treatment
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Discriminating against a single parent or pregnant woman is an example of?
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Disparate treatment
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Using minimum height and weight requirements in the hiring process is an example of?
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Adverse Impact
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What is any overt, unwanted, or unwelcome sexual behavior or advance by someone who has the power to reward or punish the employee?
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Quid pro quo
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Sexually oriented jokes and explicit e mails are examples of?
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A hostile work environment
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Reasonable accomodation is the idea that employers are required to do what is reasonable to accomodate their employees' differences which include....
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1) Religious Differences
2) Gender-based differences 3) Differences based on permanent physical or mental impairment |
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The Americans with Disabilities Act (ADA) covers?
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Mental Disabilities
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Which establishment is exempt from the ADA?
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Private clubs
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Accurate statements about the ADA include?
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1) FD's must be ADA compliant
2) Existing barriers in public accommodations must be removed 3) Public establishments must provide wider doors and wheelchair accessible telephones |
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ADA regulations in employment only apply to organizations with _____ employees.
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15 or more full-time
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The Fair Labor Standards Act (FLSA) guarantees that?
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Workers in the private sector be paid overtime at a time and one-half salary rate if they work more than 40 hours in one week
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The majority of the national concensus standards that fire and emergency services organizations in the U.S. and Canada use are developed and published by?
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NFPA
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A private, nonprofit organization that administers and coordinates the voluntariy standardization and conformity assessment system?
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ANSI
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A consensus-based standards writing and testing organization
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ASTM International
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Products that bear the __?__ label have been tested for their intended use and are certified as safe
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UL
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Which Canadian organization develops and maintains six of Canada's model construction and fire codes?
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CCBFC
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