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3 Cards in this Set
- Front
- Back
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Steps |
Step 1 - Greet & Seat Customers Step 2 - Introduce & Identify Service needs Step 3 - Take & Place Order Step 4 - Order delivery & Followup Step 5 - Finishing the meal ( |
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SERVE |
S - Show you care: Go above & beyond to make positive impressions in the lives of our guests & employeesE - Elevate the spirits: We have passion for life with those that we come in contactR - Respect Everyone: We value authenticity & treat employees & guests as we would like to be treatedV - Value feedback: We value and apply feedback to fuel out continuous state of learning & accountabilityE - Exceed Expectations: We are committed to creating an oasis where our guests are delighted by their experience |
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BLAST |
B - Believe that the guest feels something is wrongL - Listen to the entire guest complaint & wait to develop the problemA - Apologize to the guest; be sincere & remove the problemS - Satisfy the guest by finding out how you can make it rightT - Thank the guest for making you aware so you could solve the issue |
