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10 Cards in this Set
- Front
- Back
Open Ended Questions
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- Use for Narrative Information
- Calls for Long Paragraph Answers - Elicits feelings, opinons ideas - Builds and enhances rapport |
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Close Ended Questions
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- Use for Specific Information
- Calls for Short Answers - Elicits cold facts - Limits Rapport and Leaves Action Neutral |
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10 Traps of Interviewing
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1. Providing False Assurance or Reassurance
2. Giving Unwanted Advice 3. Using Authority 4. Using Avoidance Language 5. Engaging in Distancing 6. Using Professional Jargon 7. Using Leading or Biased Questions 8. Talking too Much 9. Interrupting 10. Using "why" Questions |
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Responses that encourage the patient to say more, to continue with the story. Such as "mm-hmm" go on, continue, uh-uh.
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FACILITATION
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Not speaking and providing attentiveness to communicate that the patient has time to think, to organize what he/she wants to shat.
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USE OF SILENCE
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Echoing back the patient's own words to focus further attention on a specific phrase and helps the person to continue on their way.
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REFLECTION
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Providing understanding of a patient's situation without taking on the patients emotions. Patient feels acceptance and can deal with their feelings openly.
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EMPATHY
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Interview skill that is used when a person's words are ambiguous or confusing. "Tell me what you mean by that"
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CLARIFICATION
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A response that includes your own thoughts and challenges the patient when a discrepancy arises.
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CONFRONTATION
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A response that ascribes feelings and helps the person understand his or her own feelings in relation to the verbal message.
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INTERPRETATION
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