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22 Cards in this Set
- Front
- Back
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What is the number one problem a project manager has on a project? |
Communication |
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What is the purpose of communication? |
To reach a common understanding of the information being exchanged
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What percentage of time does a good project manager spend communicating? |
90% of his/her time |
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What are the 5 communication requirements? |
1) Sender-receiver models 2) Choice of media 3) Writing style 4) Presentation techniques 5) Meeting management techniques |
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What are the basic communication models? |
1) Encode - To translate thoughts or ideas into a language 2) Message - The output of encoding 3) Medium - The method used to convey the message 4) Noise - Anything that interferes with the transmission and understanding of the message (e.g., distance) 5) Decode - To translate the message back into meaningful thoughts or ideas |
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How do you ensure effective communication? |
The sender - should encode a message carefully, determine the communications method used to send it, and confirm that the message is understood. Nonverbal - About 55% of all communications are nonverbal ( e.g., based on physical mannerisms) Paralingual - Pitch and tone of voice also helps to convey a message Feedback - Saying things like, "Do you understand what I have explained?" |
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What is part of effective listening? |
The Receiver - Should decode the message carefully and confirm the message is understood. This includes watching the speaker to pick up physical gestures and facial expressions, thinking about that you want to say before responding, asking questions, repeating and providing feedback. Do not seek the answer as much as understand the question Feedback - Saying things like, "I am not sure I understand, can you repeat what you have said?" Active listening - The receiver confirms he is listening, confirms agreement or asks for clarification Paralingual |
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What are 7 different things that get in the way of communications? |
1) Noise 2) Distance 3) Improper encoding of messages 4) Saying "That is a bad idea" 5) Hostility 6) Language 7) Culture |
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What are different types of communications technology (5)? |
1) Face-to-face 2) Telephone 3) Fax 4) E-mail 5) Meetings |
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What are 4 communication methods and note examples of when to use each? |
Formal written - Complex problems, project plans, project charter Formal verbal - Presentation, speeches Informal written - Memos, emails, notes Informal Verbal - Meetings, conversations |
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What is the formula to determine the amount of communication channels? |
Number of communication channels = N (N-1)/2 |
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What is project communications management? |
Includes the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval and ultimate disposition of project information. |
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What five processes are included in the communications management processes? |
1) Identify stakeholders 2) Plan communications 3) Distribute information 4) Manage stakeholder expectations 5) Report performance |
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What are the four factors that need to be considered in the stakeholder analysis? |
1) Power 2) Interest 3) Influence 4) Impact |
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What is a status report? |
Describes where the project now stands regarding performance measurement baselines in cost, schedule, scope, and quality |
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What is a progress report? |
Describes what has been accomplished |
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What is a trend report? |
Examines project results over time to see if performance is improving or deteriorating |
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What is a forecasting report? |
Predicts future project status and performance |
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What is a variance report? |
Compares actual results to baselines |
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What is an earned value report? |
Integrates scope, cost and schedule measures to assess project performance. This report makes use of the terms described in the Cost chapter(e.g., PV, EV, AC, etc.) |
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What is the last time of report that we haven't discussed in the flashcards? |
Lessons learned |
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What 5 components make a effective communicator? |
1) Running productive project meetings 2) Making effective presentations 3) Becoming a good listener 4) Using communication templates 5) Conducting a walkthrough |
