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60 Cards in this Set
- Front
- Back
What is the difference between a static and a single use menu?
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Static = fix, set, same menu items every day; used when your clients change daily (like a restaurant)
Single use = special occasion, used when you have the same clients every day |
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What are the nutritional needs of Southeast Asians?
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pork, few dairy products (non-dairy calcium source)
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What are the nutritional needs of Kosher diners?
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no meat and dairy at the same meal
no pork or shellfish foods are labeled with a U will be interested in what is in mixed dishes |
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What are the nutritional needs of Chinese people?
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yin (dark, cold foods) and yang (bright, hot foods)
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What are the nutritional needs of Seventh Day Adventists?
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ovolactovegetarian (aka: lacto-ovo-vegetarian, no meat, but will eat eggs and dairy)
no caffeine |
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What happens if kitchen floor space is too expansive?
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efficiency declines as workers waste steps
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What is menu engineering?
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focuses on both the popularity and profit of menu items
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Explain star, plowhorse, puzzle and dog menu items.
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Star = high profit, high popularity
Plowhorse = low profit, high popularity Puzzle = high profit, low popularity Dog = low profit, low popularity |
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What are some ways to measure customer satisfaction (3)?
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hedonic scale
popularity index average check |
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What is the hedonic scale?
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rating foods on either a number scale or on a facial scale for children/low literacy
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How is the popularity index determined and used?
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Used to analyze and predict sales
# servings (ie: of green beans) -------------------------------------------- total number of servings of all items in that category (ie: vegetables) |
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How do you calculate average check and what is this information used for?
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sales/# customers served at the meal
managers should know what customers spent per meal, can then look to see why an a check is below the average |
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What is the difference between a cost center and a profit center?
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cost center = manages expenses but does not generate revenue
profit center = assigned both expense and revenue responsibilities |
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What is an informal purchasing policy?
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open market, used when a small amount is needed quickly
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What is a formal purchasing policy?
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submit written specifications and quantity needs to multiple vendors, place order with the lowest bid because they are all bidding on the exact same items
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What is the difference between centralized purchasing and group/co-op purchasing?
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centralized = personnel in one office does all purchasing for all units in that organization
group = separate units (hospitals) join for purchasing to receive the economic advantage of large volume purchasing |
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What is just in time purchasing?
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purchase products as needed for immediate consumption
items are not stored and are not recorded in inventory |
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What is can-cutting?
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opening cans for comparison among brands to get firsthand information (with technical specifications - indicate quality by objective and impartial test results of graded food items)
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What is a food broker?
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Does not own or warehouse products, instead connects buyers with sellers
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How do you determine the amount to purchase of an item using the amount served, size portion and amount of waste?
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portion size x #servings (converted to pounds) = EP
EP -------------- % yield (amount provided by 1lb of the item) |
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What is exponential smoothing?
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-Using software to forecast usage
-gives more recent values more weight and therefore does not uniformly weigh past observations (as you would in the time series) |
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What are the differences between invoice and blind check receiving methods?
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Invoice = check items received against the purchase order using the delivery slip that accompanies the order
Blind check = clerk uses a blank invoice listing incoming merchandise but omitting quantities and weights, forces clerk to make a more serious check of the delivery |
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What temperature should fresh fish arrive and when should you reject it?
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Should arrive less than or equal to 41F
Reject if there is any indication that frozen fish has been allowed to thaw |
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What are storage needs based on?
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The menu
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What temperature and humidity should dry storage be kept at?
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50-70F, 50-60% humidity
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What humidity should perishable items be kept?
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perishable foods like fresh fruits and vegetables with a high water content require the highest humidity of 85-90%
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What temperature should refrigerated and frozen storage be held?
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Refrigerated = less than 41F
fresh fruits/veg: 40-45 meat, dairy, eggs: 32-40 Frozen = -10 to 0 |
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What is the fixed order quantity inventory system?
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determines the order point
(average daily use x lead time) + safety stock = order point |
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What is the min-max method of inventory management?
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stock is allowed to deplete to a safety level before a new order is placed
establish minimum and maximum amounts to have on hand the amount ordered with be the same each time it is ordered |
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What is the ABC inventory classification system?
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small amounts of product account for major portion of inventory value
the relative importance of each inventory item is measured by how much the total value of purchases is for that item each year (activity level) 15-20% of total items in stock account for 75-80% of total annual purchases = A items, which need tightest control (usually proteins) |
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How is inventory valued using FIFO?
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Based on the last price paid multiplied by the number of units in inventory
Tends to price inventory high |
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How is inventory valued using LIFO?
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Uses oldest price paid for an item in inventory
Tends to underestimated value, which is good if you pay taxes on inventory |
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What are the benefits to using a central ingredient room?
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quality control measure, saves food costs, helps cooks follow standardized recipes
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What is the line called that forms between two immiscible liquids (like oil and water)?
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interface
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What can be used to can low acid vegetables and what temperature does it need to reach?
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pressure cooker, above 212 to destroy botulism
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What maintains the white color in an angel food cake and what is it preventing?
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cream of tartar with the acidic pH, prevents browning via the Maillard reaction
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What are the 2 types of browning?
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enzymatic - as seen in cut surfaces of fruit
non-enzymatic - in the Maillard reaction, a combination of reducing sugar and an amino acid |
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What prevents browning and what encourages it?
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alkaline = encourages browning
acid = prevents browning |
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Explain the heat transfer method of: conduction.
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heat moves from one particle to another
ex: meat kept warm on a dish sitting on heat pellet |
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Explain the heat transfer method of: convection
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heated air moved with fan
ex: meat cooked in convection oven |
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Explain the heat transfer method of: induction.
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use of electrical magnetic vibrations to excite the molecules of metal cooking surfaces
ex: burner has no open flame, burner surface does not get hot |
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Explain the heat transfer method of: radiation.
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infrared waves come from glowing heat, as in a microwave
microwave only goes 2" in, so uneven heat and lack of browning of foods |
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What is standing time?
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the subsequent distribution of heat by conduction when the magnetron is turned off
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What type of heat does steak on a grill or meat braising in a steam-jacketed kettle use?
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both conduction and radiation
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What conditions do bacteria need to grow?
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abundant moisture
neutral foods 68-113F |
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What is the temperature danger zone?
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41-135F
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What is the best way and second best way to thaw potentially hazardous foods?
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Best: refrigerator
Second best: submerge under running cold water at 70F or lower |
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What compounds are use as humectants in the canning process?
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calcium compounds retain moisture, increase firmness and tenderness
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Why are salt and sugar good preservatives?
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they make water unavailable
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What is a production schedule?
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explains what to do and when (8:15 - cut vegetables, 8:45 - cook vegetables)
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How do you determine the number of ounces in a scoop?
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32/scoop number. The scoop number is how many ounces are in a quart, which is 32 ounces
(remember, there are 8 oz in a cup) |
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How is a Gantt chart used?
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progress chart - used to schedule and control work
concerned with TIME of production, not cost bar chart of activities over time, using a ^ to indicate the current time |
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What is the CPM?
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Critical Path Method or PERT - Program Evaluation and Review Technique
Shows relationships among phases of a project calculate total amount of time to complete a project, using sequencing and estimated time to complete each activity |
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How do you determine the time to complete a project using CPM?
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the critical path, its the longest pathway through a project, and determines the minimum time for completion and helps determine labor costs
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What are organoleptic measurements?
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qualitative/subjective measures of food quality criteria
sensory analysis, including color, odor, taste, texture |
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What are 3 analytical, qualitative tests of food quality?
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Paired comparison test - compare 2 products side by side on specific qualities (ie: which is saltier?)
Triangle - one of these things is not like the other 2, which is it? Ranking or scaling - rank order in preference |
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What are 3 tests used to measure affective food quality?
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Untrained panelists give opinions/preferences of a product
Hedonic rating - scale, facial scale of faces Paired preference - compares 2 samples for preferences of a specific attribute Ranking test - extension of paired preference, additional samples presented |
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What food quality test uses trained professionals?
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flavor profile method, records aroma and flavor in great detail
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What are 3 objective measures of food quality?
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penetrometer - tenderness/firmness, custards
viscosimeter - consistency, batters linespread test - viscosity, sauces |
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When is specific gravity used?
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compares lightness of products (egg white foams)
ratio of density of a food to that of water weight of a given volume of sample divided by weight of same volume of water |