Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
58 Cards in this Set
- Front
- Back
Primary Question
|
A question that introduces a new topic or area of questioning
|
|
Dyadic discourse
|
Two parties engaged in a conversation, each party may consist of more then one person
|
|
Supportive Feedback
|
Feedback that encourages desirable behavior
|
|
Interview
|
Planned, dyadic, interactive discourse
|
|
Funnel Sequence
|
a sequence in which the interviewer starts with broad, open questions and moves toward narrower, closed questions
|
|
Subpoint
|
forms of support for the main ideas
|
|
Statistics
|
descriptions of the result of collecting, organizing and interpreting numerical data.
|
|
Impromptu speaking
|
Situation in which a presentation is developed and prepared "on the spot" with little or no time for preparation.
|
|
3 General Purposes
|
To Inform, to persuade, to entertain
|
|
Extemporaneous Speaking
|
given from brief notes, this type of situation encourages thorough preparation and adaptability to the particulars of the situation at hand
|
|
Reports
|
informative accounts of the status quo
|
|
Breifings
|
Relatively short presentations that inform an audience about a particular event
|
|
Topical pattern
|
structural pattern of organization in which the main points of the message are organized as parallel elements of the topic itself
|
|
Noise
|
anything that interferes with the communication process
|
|
Ethos
|
The audiences perception of a speaker's character, intelligence and goodwill
|
|
Climax order
|
the weakest argument is presented first, the strongest last
|
|
Opinion Leaders
|
people who are capable of influencing your decisions, attitudes and behaviors
|
|
3 Cs of Credibility
|
Character (trustworthy) Charisma (likability) Competence (Knowledge)
|
|
Openings
|
Initial moments of an interview in which issues of credibility, orientation and motivation may be adressed
|
|
Directive interview
|
a situation in which the interviewer controls the purpose, structure, and pacing of the interview
|
|
non directive interview
|
a situation in which the interviewer cedes control of the purpose, structure and pacing of the interview to the interviewee
|
|
Closing
|
ending an interview by performing functions such as concluding, summarizing and supporting
|
|
directed question
|
a question that either subtly (leading or blatantly(loaded) clues the respondent to the expected answer
|
|
Open question
|
a question that allows the interviewee a wide range of choice in terms of form of of response
|
|
Closed question
|
a question that gives the interviewee minimal choice in terms of form of response
|
|
Primary question
|
a question that introduces a new topic or area of questioning
|
|
secondary question
|
a question that develops a topic or area that has already been introduced by a primary question
|
|
inverted funnel sequence
|
a sequence in which the interviewer begins the questioning with a closed question and gradually moves toward broad, open questions
|
|
Tunnel sequence
|
a sequence in which the interviewer uses a series of questions at a similar level of openness or closedness
|
|
Quintamensional plan
|
a special sequence of questions designed by george gallup, it consists of five steps, awareness of the topic, uninfluenced attitudes, specific attitudes, reasoning behind the attitudes and intensity of feelings
|
|
evaluative response
|
a response indicating that the interviewer has judged the relative goodness, appropriateness effectiveness or rightness of the interviewee's response
|
|
Interpretative response
|
a reponse indicating that the interviewers intent is to teach or tell the interviewee what the response means
|
|
supportive response
|
a response indicating that the interviewers intent is to reassure pacify or reduce the interviewees intensity of feeling
|
|
probing response
|
a response indicating that the interviewers intent is to seek further information or to provoke further discussion
|
|
understnading response
|
a response indicating that the interviewers intent is to find out whether he or she correctly understands what the interviewee is saying
|
|
BFOQs
|
short for bona fide occupational qualifications, these are the concrete requirements, including necessary experience, educational background and skills for performing a job
|
|
appraisal interviews
|
interviews to evaluate empolyees performances over a certain period of time, generally specified by company policy
|
|
corrective feedback
|
feedback that attempts to alter negative or inappropriate behavior
|
|
Communication apprehension
|
the fear of speaking in public
|
|
Informative presentations
|
provide ideas, data, opinions that provide reliable info to back up major points
|
|
Audience analysis
|
gathering info about an audience
|
|
topical system
|
method that uses a small set of heading or topics to identify standard ways of thinking and talking about any subject
|
|
bibliography
|
a detailed list of all the books, articles interviews and abstracts you have reviewed in the course of your research
|
|
testimony
|
a statement by a credible person/source that lends weight and authority to the speakers presentation
|
|
point
|
the major ideas that a speaker wishes the audience to undertand and accept
|
|
subpoint
|
forms of support for main idea
|
|
effective delievary
|
deliverary that is intelligible, conversational, direct and unobtrusive
|
|
function
|
what the presentation accomplishes or aims to accomplish
|
|
pescription
|
type of informative presentation that satisfies the audience members needs for facts, figures and other data
|
|
topical pattern
|
structural pattern of organization in which the main points of the message are organzied as parallel elements of the topic etself
|
|
chronological pattern
|
structural pattern of organization in which the main points of the message are organized in a time related sequence
|
|
demonstration
|
type of informative presentation that aims to explain the how of an issue
|
|
spatial or geographical pattern
|
structural pattern of organization in which main points are organized in terms of their physical locations, especially in relation to each other
|
|
training presentations
|
informative pres that educate
|
|
analogies
|
comparison of 2 things
|
|
Maslows Hierarchy of needs
|
theory of motivation based on the argument that lower level needs must be satisfied before higher level needs. includes basic needs, security needs, love and belonging needs, esteem needs and self actualization needs
|
|
competence
|
a component of credibility that is based on the sources expertise, training, experience, skill, ability, authoritativeness and intelligence
|
|
pyramidal order
|
the speaker places strongest argument between two weaker ones
|