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23 Cards in this Set
- Front
- Back
Apple competitive advantages |
Customer focus, resources and capabilities, strategic vision, branding, and quality |
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Fact |
the confirmation or validation of an event or object |
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Information age |
a time when infinite quantities of facts are widely available to anyone who can use a computer |
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Data |
raw facts that describe the characteristics of an event or object |
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information |
data converted into meaningful and useful context |
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variable |
a data characteristic that stands for a value that changes or varies over time |
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Business intelligence |
information collected from multiple sources (suppliers, customers, competitors, partners, and industries) that analyzes patterns, trends, and relationships for strategic decision making |
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knowledge |
the skills, experience, and expertise, coupled with information and intelligence, that creates a persons intellectual resources |
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knowledge workers |
individuals valued for their ability to interpret and analyze information |
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Accounting department |
records, measures, and reports monetary transactions |
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finance department |
deals with strategic financial issues including money, banking, credit, investments, and assets |
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human resources department |
maintains policies, plans, and procedures for the effective management of employees |
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Marketing department |
supports sales by planning, pricing, and promoting goods or services |
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Operations management |
manages the process of converting or transforming or resources into goods or services |
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sales department |
performs the function of selling goods or services |
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system |
a collection of parts that link to achieve a common purpose |
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goods: |
material items or products that customers will buy to satisfy a want or need. |
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services |
tasks performed by people that customers will buy to satisfy a want or need. |
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production |
the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services |
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systems thinking |
a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part |
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Feedback |
information that returns to its original transmitter (input, transform, or output) and modifies the transmitter's actions |
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Management Information Systems (MIS) |
a business function, like accounting and human resources, which moves information about people, products, and processes across the company to facilitate decision making and problem solving |
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MIS for sales |
moves a single customer order across all functional areas |