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34 Cards in this Set
- Front
- Back
- 3rd side (hint)
4 Basic steps of Critical Thinking Put these in order 21, 22, 23, and 24 |
1. Determine just what the problem is & write it down. 2. Gather facts & ideas to help you decide what to do about it. 3. List possible decisions & what you think each outcome will be. 4. Prioritize your decision & begin testing one by one until results are satisfactory to you & others concerned. |
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2. 4 E's in dealing with children |
1. Encouragement 2. Empathy 3. Enlistment 4. Education |
Evidence is not |
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3. When eroding with a pediatric patient, instead of saying deformity, it is recommended that you say |
Appearance |
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4. When eorking with Older Patients, you should |
Greet them warmly and by first name... |
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5. The Provider (physician ) |
Will discuss abnormal results, or serious health conditions directly with the patient & family |
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6. When providing the patient education, your first task is to: |
Assess the patient ability to comprehend the instructions, cultural diversity, developmental life stages & communication barriers. |
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7. Why document? |
Promotes continuity & consistency in care, improves efficiency & mimizes professional liability. |
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8. All communications |
Needs to be respectful & professional. |
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9. 4 Essential Truths of Human Interactions |
1. Different people have different working styles. 2. Be aware of your co-workers sensitivity & talor your communication to be appropriate. 3. You prefer some people other others. 4. You can't judge a book by it's cover. Avoid forming opinions about other people without getting to know them first. |
All people appeal to you equally is not one of the four |
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10. Assertive |
In communicating with others, you should be...... |
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11. Organization Chart |
Is updated at any time there are personnel changes. |
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12. Phrases that help Resolve Conflict |
1. That would upset me as well. 2. I understand what you're saying. 3. I can see why you'd feel that way. 4. I know this is really frustrating to you. 5. I'm sorry. |
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16. Bulletin Boards |
In areas, such as staff room & eating room. |
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13. Human Resource Department |
For personnel management & payroll, in a large medical group, the office might be also supported by..... |
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17. Meetings |
Are usually held in the medical office, either before or after patient care hours, & announced far enough in advance, so the arrangements can be made for staff to attend. |
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Do's...... True |
Maintain eye contact. Ask open- ended questions |
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Don't.....True |
Avoid political or religious discussion. |
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18. Evaluation |
Work performance is made on a annual basis & filed in your permanent employment record. |
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32 Evaluation forms |
Outline the most important qualities & abilities needed for the job & include a section for strengths & weakness to be listed. |
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19. Performance goals |
That you accomplish your duties & objectives and attain an high level of job performance. |
Working completely independently is not a recommended personal performance |
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31. In- service training |
Examples of this includes classes on CPR , sterile techniques, and using computer software |
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5 steps to defuse & resolve the matter Know these in order 36, 37, 48 39 and 40 |
1. Let the patient vent. 2. Express empathy to the patient. 3. Being problem solving. 4. Mutually age on the solution. 5. Follow up.
The tone of your voice goes a long way. Ask patient questions to clarify the situation. Be careful to not make a promise. You'll score big points by following- up with your patient. |
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14. Which of the following is a example of a petty difference? |
Disagreement on one's choice of clothing |
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15. It's almost always best to take which of the following issue to the office managers? |
A coworker habitual tardiness that affects the practice |
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20. Demonstrating __________ will help you advance in your career. |
Resourcefulness |
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25. Reflective communication |
Communication that affords opportunities to examine vendors and interactions, acts as a verbal "mirror", and restate what a patient had said for clarification by all parties. |
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26. Cultural competencies |
Social groups influencing a person's culture and self identify |
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27. Patient Advocate |
Promotes and protects the rights of patients |
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28. Assertive communication |
Type of communication born of high self esteem |
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29. Managing provider |
Physican in a medical group who assumes the management role of all the physicians in the group |
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30. Office Manger |
Person someone referred to as a practice manager |
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33. Aggressive communication |
Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others |
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34. Patient education |
When you provide this, you may use verbal instructions, printed materials, and electronic format |
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35. Performance goals |
Creating these gives you ownership of your aspirations, achievements, and objectives |
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