Chapter 12 Reading Hr

Front 1

____ ______ is the managerial activity that involves establishing and maintaining the positive employee-employer relationships that contribute to satisfactory productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and cohesive work environment.

Back 1

employee relations

Front 2

Unfair treatment reduces ____, poisons ____, increases _____, and negatively impacts employee relations and performance.

Back 2

morale

trust

stress

Front 3

When someone witnesses abusive supervision vicariously, it...

Back 3

adverse reactions including further unethical behavior

Front 4

___ ______ reflects concrete actions such as " employees are treated with respect" and "employees are treated fairly"

Back 4

fair treatment

Front 5

_____ _____ refers to justice in the allocation of rewards or discipline, in terms of the procedures being even handed and fair.

Back 5

procedural justice

Front 6

What is distributive justice?

Back 6

A system distributing rewards and discipline in which the actual results or outcomes are evenhanded and fair.

Front 7

The US government says most would agree that bullying involves three things. What are they ?

Back 7

Imbalance of power

Intent to cause harm

Reptition

Front 8

What are the four different kinds of bullying?

Back 8

verbal

social

physical

cyberbullying

Front 9

Maintaining positive employee relations requires having special _____ programs in place that let employees express their opinions, and let management know if there is a problem

Back 9

communication

Front 10

Why do employer use communication programs?

Back 10

employees feel better about their employers when they're kept in the loop about what is happening

Front 11

___ ___ is the perceptions a company's employees share about the firm's psychological environment

Back 11

organizational climate

Front 12

____ _____ ____ requires reviewing the tenure of existing employees and establishing meaningful award periods. It also requires establishing a budget, selecting awards, having a procedure for monitoring what awards to actually award, having a process for giving awards, and assessing program success.

Back 12

service award program

Front 13

Employee relations tend to improve when employees get ____ with the company

Back 13

involved

Front 14

What benefits are there to getting employees involved?

Back 14

Employees often know more about how to improve their work processes than anyone; therefore asking them is often the simplest way to boost performance

It will boost their sense of ownership

It will signal that their opinions are valued

Front 15

A ___ ___ is comprised of a small sample of employees who are presented with a specific question or issue and who interactively express their opinions and attitudes on that issue with the focus groups assigned facilitator.

Back 15

focus group

Front 16

_____ _______ are temporary teams whose members work on specific analytical suggestions.

Back 16

suggestion teams.

Front 17

What is the purpose of problem solving teams?

Back 17

to identify and research work processes and develop solutions to work-related problems.

Front 18

_____ ______ is a special type of formal problem solving team, usually composed of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Back 18

quality circle.

Front 19

A ________-_____/_______-__________ ________ ____ is a small group of carefully selected, trained, and empowered employees who basically run themselves with little or no outside supervision, usually for the purpose of accomplishing a specific task or mission.

Back 19

self managing/ self directed

Front 20

_____ are the principles of conduct governing an individual or a group

Back 20

ethics

Front 21

Ethical decisions are rooted in ______

Back 21

morality

Front 22

___ refers to society's accepted standards of behavior

Back 22

morality

Front 23

What are the three factors that combine to determine the ethical choices we make?

Back 23

The person

Situation

Outside factors

Front 24

How do people make situations unethical?

Back 24

because people bring to their jobs their own ideas of what is morally wrong, each person must shoulder much of the credit for his or her choices.

Front 25

___ ethical dilemmas prompt more bad choices.

Back 25

smaller

Front 26

People seemed more likely to do the wrong thing in...

Back 26

less serious situations

Front 27

What is the main reason that someone makes an unethical decision?

Back 27

not personal interests, but the pressures of the job

Front 28

Decreasing _______ __ helps head off ethical lapses.

Back 28

outside pressures

Front 29

The level of misconduct at work dropped dramatically when employees said their supervisors...

Back 29

exhibited ethical behavior.

Front 30

______ ______ is the characteristic values, traditions, and behaviors a company's employees share.

Back 30

organizational culture.

Front 31

A ________ is a belief about what is right or wrong or about what you should or shouldn't do.

Back 31

value.

Front 32

How can managers send the right signals to their employees about ethical behavior?

Back 32

Clarifying expectations

using signs and symbols

providing physical support

Front 33

what are the four different types of employee privacy violations?

Back 33

intrusion

publication

disclosure

appropriation

Front 34

What are the two main restrictions on workplace monitoring?

Back 34

Electronic communications privacy act

common law protections against invsion of pricacy

Front 35

The ________ _______ _________ ____ is a federal law intended to help restrict interception and monitoring of oral and wire communications

Back 35

Electronic communications privacy act

Front 36

What are the two exceptions of the Electronic Communications Privacy Act?

Back 36

Business purpose exception- permits employers to monitor communications if they can shoe legitimate business reason for doing so.

Consent exception- lets employers monitor communications if they have their employees consent to do so

Front 37

What is the purpose of discipline?

Back 37

to encourge employees to adhere to rules and regulations

Front 38

The manager builds a fair discipline process on what three pillars?

Back 38

Rules and regulations

system of progressive penalties

appeals process

Front 39

What is the purpose of rules?

Back 39

to inform employees ahead of time what is and is not acceptable behavior

Front 40

The severity of the penalty usually depends on...

Back 40

the offense

the number of times it has occured

Front 41

what is the aim of the appeals process?

Back 41

to ensure that supervisors mete out discipline fairly