Ch 6, 7, 8 Questions

Front 1

after objectives and standards are set, what step comes next in the control process?

Back 1

measure results

Front 2

wwhen a soccer coach tell her players at the end of a losing game, "you did well in staying with our game plan," she is using a/an ______ as a measure of performance.

Back 2

input standard

Front 3

when an automobile manufacturer is careful to purchase only the highest quality components for use in products, this is an exmaple of an attempt to ensure high performance through ________ control.

Back 3

feedforward

Front 4

management by exception means ___________

Back 4

focusing attention where the need for action is greatest

Front 5

a total quality management program is most likely to be associated with _____________.

Back 5

continuous improvement

Front 6

the ___________ chart graphically displays the scheduling of tasks required to complete the project.

Back 6

gantt

Front 7

when MBO is done right, who does the review of a team members performance accomplishments?

Back 7

both the team member and team leader

Front 8

a good performance objective is written in such a way that it

Back 8

can be easily measured

Front 9

a team leader is not living up to the concept of MBO if he or she

Back 9

sets performance objectives for individual team members

Front 10

if an org's top management establishes a target of increasing new hires of minority and female candidates by 15% in the next 6 months, this is an exmaple of a/an __________ standard from control purposes

Back 10

output

Front 11

when a supervisor works alongside an employee and corrects him or her immiediately when a mistake is made, this is an exmaple of _________ control

Back 11

concurrent

Front 12

when one team member advises another team member that "your behavior is crossing the line in terms of our expectations for workplace civility" she is exercising a form of ________ control over the other person's inappropriate behaviors

Back 12

clan

Front 13

in CPM/PERT, "CPM" stands for

Back 13

critical path method

Front 14

in CPM/PERT analysis, the focus is on _________ and the event _________- that link them together with the finished product

Back 14

activities; sequences

Front 15

among the financial ratios often used for control purposes, current assets/current liabilities is known as the

Back 15

current ratio

Front 16

which is the best question to ask to start the strategic management process?

Back 16

"what is our mission?"

Front 17

the ability of a business firm to consistently outperform its rivals is called

Back 17

competitive advantage

Front 18

general electric is a complex congolmerate that owns many firms operating in very different industries. the strategies pursued for each individual firm within GE umbrella would best be called ________ level strategies

Back 18

business

Front 19

an org that is downsizing by cutting staff to reduce costs can be described as pursuing a _________strategy

Back 19

retrenchment

Front 20

when you buy music downloads online, the firm selling them to you is engaging in which type of e-business strategy?

Back 20

B2C

Front 21

the alliances that link firms in supply chain management relationships are examples of how businesses can use ____________ strategies

Back 21

cooperation

Front 22

among the global strategies that international businesses might pursue, the _________ strategy most directly tries to customize products to fit local needs and cultures in different countries.

Back 22

multidomestic

Front 23

if google's top management were to announce that the firm was going to by federal express, this would be a strategy of growth by __________-.

Back 23

diversification

Front 24

___________ are special strengths that an org has or does exceptionally well and that help it outperform competitors

Back 24

core competencies

Front 25

a ___________ in the BCG Matrix would have a high market share in a low growth market.

Back 25

cash cow

Front 26

in porters five force model, which of the following conditions is most favorable from the standpoint of industry attractiveness?

Back 26

low bargaining power of suppliers

Front 27

the two questions porter asks to identitfy the correct competitive strategy for a business or product are :1- what is the market scope? 2- what is the _____________?

Back 27

source of competitive advantage

Front 28

when coke and pepsi spend millions on ads trying to convince customers that their products are unique, they are pursuing what porter calls a ___________ strategy

Back 28

differentiation

Front 29

a firm that wants to compete with rivals by selling a very low priced product in a broad marker would need to successfully implement a ____________ strategy.

Back 29

cost leadership

Front 30

in addition to focusing on strategy implementation and strategic control, the responsibility for strategic leadership of an org involves success with ____________-

Back 30

the process of continuous change

Front 31

the main purpose of organizing as a management function is to ____________.

Back 31

arrange people and resources to accomplish work

Front 32

an org chart is most useful for

Back 32

showing designated surpervisory relationships

Front 33

rumors and resistance to change are potential disadvantages often associated with _________.

Back 33

informal structures

Front 34

when an org chart shows that vice presidents of marketing, finance, manufacturing, and purchasing all report to the president, top management is using a _________ structure.

Back 34

functional

Front 35

the "two-boss" system of reporting relationships is both a potential source of problems and one of the key aspects of _________ structures.

Back 35

matrix

Front 36

ta manufacturing business with a functional structure has recently acquired two other businesses with very different product lines. the president of the combined company might consider using a __________ structure to allow a better focus on the unique needs of each product area.

Back 36

divisional

Front 37

an org using a __________ structure should expect that more problems will be solved at lower levels and that top managers will have more time free to engage in strategic thinking.

Back 37

matrix

Front 38

the functional chimneys problem occurs when people in different functions ____________.

Back 38

fail to communicate with one another

Front 39

an org that employs just a few "core" or essential full time employees and outsources a lot of the remaining work shows signs of using a ____________ structure/

Back 39

network

Front 40

a "tall" org will likely have ________ spans of control than a "flat" org with the same number of members.

Back 40

narrower

Front 41

if a student in one of your course groups volunteers to gather info for a case analysis and rhe other members tell him to go ahead and choose the info sources he believes are most important, the group is giving this student __________ to fulfill the agreed-upon task

Back 41

authority

Front 42

the bureaucratic org described by max weber is similar to the __________ org described by burns and stalker.

Back 42

mechanistic

Front 43

which org design would likely be a good fit for a dynamic and changing external environment?

Back 43

organic

Front 44

workers following a compressed workweek schedule often work 40 hours in ________ days.

Back 44

4

Front 45

which alternative work schedule is identified by working mother magazine as being used by all companies on its list of "100 best employers for working moms"

Back 45

flexible hours