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24 Cards in this Set

  • Front
  • Back

Biculturalism

is when monitory members adopt characteristics of majority cultures in order to succeed

Competitive Advantage

allows an organization to deal with market and environmental forces better than its competitors

Continuous Improvement

involves always searching for new ways to improve work quality and performance

Core Values

are beliefs and values shared by organization members

Customer Relationship Management

strategically tries to build lasting relationships with, and add value, for customers


hey

Diversity

describes race, gender, age, and other individual differences

Environmental Uncertainity

is a lack of complete information about the environment

Ethnocentrism

is the belief that one’s membership group or subculture is superior to all others

General Environment

is composed of cultural, economic, legal-political, and education conditions

Glass Ceiling

is a hidden barrier to the advancement of women and minorities

ISO Certification

indicates conformance with a rigorous set of international quality standards

Managing Diversity

is building an inclusive work environment that allows everyone to reach their full potential

Multicultural Organization

is based on pluralism and operates with inclusivity and respect for diversity

Multiculturalism

involves pluralism and respect for diversity

Organizational Culture

is the system of shared beliefs and values that guides behaviour in organizations

Organizational Subcultures

exists among people with similar values and beliefs based on shared work responsibilities and personal characteristics

Quality Circle

members meet periodically to discuss ways of improving the quality of products or services

Specific Environment

includes the people and groups with whom an organization interacts

Stakeholders

are the persons, groups, and institutions directly affected by an organization

Supply Chain Management

strategically links all operations dealing with resource supplies

Symbolic Leader

uses symbols to establish and maintain a desired organizational culture

Total Quality Management (TQM)

is managing with an organization-wide commitment to continuous improvement, product quality, and customer needs

Value-Based Management

actively develops, communicates, and enacts shared values

Value Creation

is creating value for, and satisfying needs of, constituencies