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18 Cards in this Set
- Front
- Back
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Chronemics
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the study of how a culture perceives time and its use
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Decoding
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the process of interpreting a message
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Encoding
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the process of selecting and organizing a message
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Ethnocentrism
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the assumption that one’s own cultural norms are the right way to do things
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Kinesics
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the study of body language
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Organizational communication
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movement of information within the company structure
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Proxemics
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the study of cultural space requirements
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Synergy
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a situation in which the whole is greater than the sum of its parts
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Concensus
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informal rule that all team members can live with at least 70 percent of what is agreed upon
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directive behavior
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detailed rules and instructions monitored closely that they are followed
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interpersonal intelligence
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the ability to read, empathize, and understand
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metacommunication
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nonverbal message that accompanies a message expressed in words
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stroke
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emotional response one gets in a communication interaction
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supportive behavior
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leaders who listen, communicate, recognize, encourage followers
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task force
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given a single goal and limited time to achieve it
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total quality management
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distributing decision making power to the people closest to the problem
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Visual kinesic communication
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gestures, winks, smiles, frowns, sighs
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Vocal kinesic communication
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intonation, projection, and resonance of the voice
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