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75 Cards in this Set
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- 3rd side (hint)
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Refers to the part of an organization that is responsible for producing goods or services |
Operations |
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Physical items inclusive of raw materials |
Goods |
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Activities that provide a combination of time, location, form, and psychological value |
Services |
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Three basic functional areas of business organization and the other parts of operations function |
1. Finance 2. Marketing 3. Operations
1. Purchasing 2. Industrial engineering 3. Distribution 4. Maintenance |
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Responsible for securing financial resources at favorable prices |
Finance |
Functional area of bus org |
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Responsible for assessing consumer wants and needs and selling and promoting that goods and services |
Marketing |
Functional area of bus org |
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Responsible for producing the goods or providing the services offered by the organization |
Operations |
Functional area of bus org |
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Responsible for managing the core of bus org
The management of systems or processes that create goods or provide services |
Operations Management |
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Goods and services combination |
Continuum |
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What is the essence of operations function |
To add value |
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The difference between the cost of inputs and the value or price of outputs |
Value added |
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Factors that affect the design and management of operation systems (2) |
1. The degree of involvement of customers in the process 2. The degree to which technology is used to produce or deliver product or services |
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Manufacturing Vs Service |
1. Degree of customer contact 2. Uniformity of input 3. Labor content of Jobs 4. Uniformity of output 5. Measurement of productivity 6. Production and Delivery 7. Quality assurance 8. Amount of inventory 9. Evaluation of work 10. Ability to patent design |
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Factors to consider to intelligently appraise the outlook of the business |
1. Nature of the business 2. Government rules regulations and existing laws 3. Cost and Availability of the Materials 4. Proposed location 5. Target Market / Marketing |
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Operations Function Interrelated activities |
1. Forecasting 2. Capacity planning 3. Scheduling 4. Managing Inventories 5. Assuring quality 6. Motivating and training Employees 7. Locating facilities
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What is the primary function of operations Manager |
To guide the System by decision making |
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Involves decision that relate to system capacity and geographic location |
System design |
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Involves decision related to the management of personnel, inventory planning and control, scheduling, project management and quality assurance |
System Operation |
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Responsible for procurement of materials, supplies and equipment |
Purchasing |
Other areas that are part of operations function |
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Concerned with scheduling performance standards, work methods, and quality control |
Industrial engineering |
Other areas that are part of operations function |
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Shipping of goods |
Distribution |
Other areas that are part of operations function |
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Responsible for general upkeep and repair of equipment |
Maintenance |
Other areas that are part of operations function |
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An abstraction of reality |
Models |
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Type of model that look like their real life counterparts |
Physical Models |
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Type of model that is more abstract that their physical counterparts Less resemblance to the physical reality |
Schematic models |
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Type of model is the most abstract |
Mathematical models |
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Approaches to problem solving often embody an attempt to obtain mathematically optimal solution |
Quantitative Approach |
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Used for optimum allocation of resources |
Linear Programming |
Quantitative Approach |
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Used for analyzing situation |
Queuing techniques |
Quantitative Approach |
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Useful for planning, coordinating and controlling large scale projects |
Project models |
Quantitative Approach |
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Used for planning and scheduling |
Forecasting techniques |
Quantitative Approach |
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Used in many areas of decision making |
Statistical Models |
Quantitative Approach |
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Used by all managers to manage and control operations |
Performance Metrics |
Metrics |
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Set of Interrelated parts that must work together |
System |
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Emphasizes interrelationships among subsystems |
System's approach |
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All things are not equal |
Pareto Phenomenon |
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Code to guide employee's conduct |
Code of ethics |
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Informations that finance operation and management personnel exchange |
1. Budgeting 2. Economic Analysis of investment proposals 3. Provision of funds |
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The time between ordering a good or service and receiving it |
Lead time |
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Functional areas that operations also interacts |
1. Legal department 2. Accounting 3. Management information system 4. Personnel or human resources 5. Public relations |
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Must be consulted on contracts |
Legal department |
Functional areas that operations also interacts |
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Supplies information to management on cost of labor, materials, and overhead, and may provide reports |
Accounting |
Functional areas that operations also interacts |
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concerned with providing management with the information it needs to effectively manage |
MIS |
Functional areas that operations also interacts |
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Concerned with recruitment and training of personnel |
Personnel and Human Resources |
Functional areas that operations also interacts |
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Responsible for building and maintaining a positive public image |
Public Relations |
Functional areas that operations also interacts |
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System in which highly skilled workers use simple and flexible tools to produce small quantities of customized goods |
Craft production |
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Father of scientific management |
Frederick Winslow Taylor |
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Father of motion study |
Frank Gilbreth |
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He recognised the value of nonmonetary rewards and developed a widely used system for scheduling |
Henry Grantt |
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He used Taylor's ideas Encouraged the use of experts to improve organizational efficency |
Harrington Emerson |
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Employed scientific management techniques in his factories |
Henry ford |
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System in which low skilled workers use specialised machinery to produce high volumes of standardized goods |
Mass production |
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Parts of a product made to such precision that they do not have to be customer fitted |
Interchangeable parts |
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Breaking up of a production process into small task so that each worker performs a small portion of the overall job |
Division of labor |
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She is the wife of Frank Gilbreth who focused on human factor in work |
Lilian Gilbreth |
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his studies revealed that worker motivation is critical for improving productivity |
Elton Mayo |
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He developed motivational theories |
Abraham Maslow |
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He added theory x and y to maslow's theory |
Douglas Mcgregor |
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Involves the use of Internet |
E-Business |
Major trends |
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Consumer - Business transaction |
E - commerce |
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The application of scientific discoveries to the development of goods and services |
Technology |
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most advanced and developed machines and methods |
High-technology |
Technology |
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Discover and development of new products and services |
Product and service technology |
Technology |
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Methods, procedures and equipment used to produce goods and provide services |
Process technology |
Technology |
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The science and use of computers and other electronic equipment |
Information technology |
Technology |
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The sequence of organization |
Supply Chain |
Major trends |
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Obtaining a product or services from outside the organization |
Outsourcing |
Major trends |
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Broadens the scope of supply chain |
Globalization |
Major trends |
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Ability of an organization to respond quickly to demands or opportunity |
Agility |
Major trends |
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Good behavior that we must have |
Ethical Behaviour |
Major trends |
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Production processes that use resources in ways that do not harm ecological systems |
Sustainability |
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Other trends |
1. Operations strategy 2. Working with fewer resources 3. Yield management /Revenue Management 4. Process analysis and Improvement 5. Lean production |
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Used by some companies to maximize the revenue |
Yield management or Revenue management |
other trends |
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Cost and time reduction, productivity, processes yield, and quality improvement |
Process analysis and Improvement |
Other trends |
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Incorporates a number of the recent trends Uses much less of certain resources Uses a highly skilled workers |
Lean Production |
Other trends |
