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39 Cards in this Set
- Front
- Back
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Accountability |
the requirement to show performance results to one's immediate supervisor |
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Administrator |
A manager in a public or nonprofit organization |
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Conceptual skill |
The ability to think analytically and since complex problems |
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Controlling |
The process of measuring performance and taking action to ensure desires results |
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Corporate Governance |
Oversight of a company's management by a board of directors |
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Discrimination |
Actively denies women and minorities the full benefits of organizational membership |
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Emotional intelligence |
The ability to manage ourselves and our relationships effectively |
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Ethics |
Set moral standards of what is "good" and "right" in one's behavior |
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Functional managers |
Are responsible for one area of activity, such as finance, marketing production, personnel, accounting, or sales |
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General managers |
are responsible for complex multi-functional units |
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Glass ceiling effect |
An invisible barrier limiting career advancement of women and minorities |
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Globalization |
is the worldwide interdependence of resource flows, product markets, and business competition |
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Human skill |
The ability to work well in cooperation with other people |
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Intellectual capital |
Is the collective brainpower or shared knowledge of a workforce |
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Knowledge worker |
Someone whose mind is a critical asset to employers |
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Leading |
The process of evoking enthusiasm and inspiring efforts to achieve goals |
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Lifelong learning |
Continuous learning from daily experiences |
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Line managers |
Directly contribute to the production of the organization's basic goods or services |
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Management |
The process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals |
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Manager |
A person who supports and is responsible for the work of others |
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Managerial competency |
A skill-based capability for high performance in a management job |
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Middle managers |
Oversee the work of large departments or divisions |
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Open system |
Organizations interact with their environment to transform resources into product outputs |
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Organization |
A collection of people working together to achieve a common purpose |
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Organizing |
The process of assigning tasks, allocating resources, and coordinating work activities |
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Performance effectiveness |
An output measure of task or goal accomplishment |
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Performance efficiency |
An input measure of resource costs associated with goal accomplishment |
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Planning |
The process of setting objectives and determining what should be done to accomplish them |
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Prejudice |
Is the display of negative, irrational attitudes towards women or minorities |
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Productivity |
The quantity and quality of work performance, with resource utilization considered |
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Project managers |
Coordinate complex projects with task deadlines |
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Quality of work life |
The overall quality of human experiences in the workplacr |
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Skill |
The ability to translate knowledge into action that results in desired performance |
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Staff managers |
Use special technical expertise to advise and support line workers |
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Team leaders/supervisors |
Report to middle managers and directly supervise no managerial workers |
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Technical skill |
The ability to use expertise to perform a task with proficiency |
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Top managers |
Guide the performance of the organization as a whole or of one part of its major parts |
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Top quality management |
Managing with commitment to continuous improvement, product quality, and consumer satisfaction |
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Workforce diversity |
Describes difference in gender, race, age, ethnicity, able-bodiedness, religion, and sexual orientation among workers |
