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118 Cards in this Set
- Front
- Back
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Value system includes commitments to (5) |
Promoting anti-discriminating practice to ensure that care services meet the needs of all people regardless of their religion culture ethnic background disability or other personal differences Empowering individuals enabling them to take control of their lives and the decisions that relate to their treatment and care Ensuring the safety of staff and of the people for whom they care Maintaining confidentiality and privacy Promoting good communication between carers and between carers and their clients |
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What is the code of practice |
Standards of behaviour and professional practice required of health and care practitioners Set and monitored by professional bodies such as GMC NMC HCPC |
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What is anti discriminatory practice |
Care practice that ensures that individual and different needs of clients and patients are met regardless of race sex ethnicity disability age or sexual orientation and prejudices and unfair discrimination are challenged |
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What is prejudice |
Preconceived opinions or fixed attitudes about a social group that are not based on reason or evidence. May lead to active discrimination |
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The equality act 2010 prevents discrimination on the grounds of (9) |
Sex Sexual orientation Age Disability Gender reassignment Marriage and civil partnership Pregnancy and maternity Race Religion or belief |
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The human rights act 1998 guarantees an individual the right to (10) |
Life Freedom from torture and inhuman or degrading treatment or punishment Freedom from slavery servitude and forced or compulsory labour Liberty and security of person Respect for a private family life home correspondence Freedom of thought conscience and religion Freedom of expression Marry and found a family Peaceful enjoyment of possessions and protection of property Access to an education |
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How do health and care workers promote equal opportunities for all and challenging discrimination at work (6) |
Address their own prejudices and adapt their behaviour to ensure clients needs are met Understand and meet the individual needs of all service users - people from diverse cultures- gay people- unclear sexuality- learning/physical disability- mental health Celebrate the contribution that a wide and diverse range of people can bring to the setting and society Challenge both intentional and unintentional discrimination against clients + patients Setting is welcoming and accessible for all Compensate for the negative effects of discrimination in society |
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How do health and care workers promote equal opportunities for all and challenging discrimination at work (6) |
Address their own prejudices and adapt their behaviour to ensure clients needs are met Understand and meet the individual needs of all service users - people from diverse cultures- gay people- unclear sexuality- learning/physical disability- mental health Celebrate the contribution that a wide and diverse range of people can bring to the setting and society Challenge both intentional and unintentional discrimination against clients + patients Setting is welcoming and accessible for all Compensate for the negative effects of discrimination in society |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Wheelchairs |
Ramps needed Widened doors Disabled toilets Facilities adapted for easy movement |
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How do health and care workers promote equal opportunities for all and challenging discrimination at work (6) |
Address their own prejudices and adapt their behaviour to ensure clients needs are met Understand and meet the individual needs of all service users - people from diverse cultures- gay people- unclear sexuality- learning/physical disability- mental health Celebrate the contribution that a wide and diverse range of people can bring to the setting and society Challenge both intentional and unintentional discrimination against clients + patients Setting is welcoming and accessible for all Compensate for the negative effects of discrimination in society |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Wheelchairs |
Ramps needed Widened doors Disabled toilets Facilities adapted for easy movement |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Hearing impairment |
Written or visual communication Quiet area for important conversations Employ a signer or interpreter to ensure communication is clear |
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How do health and care workers promote equal opportunities for all and challenging discrimination at work (6) |
Address their own prejudices and adapt their behaviour to ensure clients needs are met Understand and meet the individual needs of all service users - people from diverse cultures- gay people- unclear sexuality- learning/physical disability- mental health Celebrate the contribution that a wide and diverse range of people can bring to the setting and society Challenge both intentional and unintentional discrimination against clients + patients Setting is welcoming and accessible for all Compensate for the negative effects of discrimination in society |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Wheelchairs |
Ramps needed Widened doors Disabled toilets Facilities adapted for easy movement |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Hearing impairment |
Written or visual communication Quiet area for important conversations Employ a signer or interpreter to ensure communication is clear |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Non or little english speaker |
Information needs to be available in different languages |
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How do health and care workers promote equal opportunities for all and challenging discrimination at work (6) |
Address their own prejudices and adapt their behaviour to ensure clients needs are met Understand and meet the individual needs of all service users - people from diverse cultures- gay people- unclear sexuality- learning/physical disability- mental health Celebrate the contribution that a wide and diverse range of people can bring to the setting and society Challenge both intentional and unintentional discrimination against clients + patients Setting is welcoming and accessible for all Compensate for the negative effects of discrimination in society |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Wheelchairs |
Ramps needed Widened doors Disabled toilets Facilities adapted for easy movement |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Hearing impairment |
Written or visual communication Quiet area for important conversations Employ a signer or interpreter to ensure communication is clear |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Non or little english speaker |
Information needs to be available in different languages |
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To ensure that service users individuals needs are met provision has to be adapted according to their needs Multicultural setting |
Dietary requirements will need to be met and religious and cultural festivals respected and observed |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is individualised care |
Care provision tailored to meet the particular and specific needs of each service user |
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What is self-esteem |
A persons sense of self respect the confidence a person has in their own worth and value |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is individualised care |
Care provision tailored to meet the particular and specific needs of each service user |
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What is self-esteem |
A persons sense of self respect the confidence a person has in their own worth and value |
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What is a multi-cultural society |
A population made up of people from a variety of different ethnic backgrounds and cultural traditions |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is individualised care |
Care provision tailored to meet the particular and specific needs of each service user |
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What is self-esteem |
A persons sense of self respect the confidence a person has in their own worth and value |
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What is a multi-cultural society |
A population made up of people from a variety of different ethnic backgrounds and cultural traditions |
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What will empowering service users mean |
That they are more likely to be treated as individuals. Their needs and preferences will be known and respectfully considered. This means their rights to dignity and independence will be promoted |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is individualised care |
Care provision tailored to meet the particular and specific needs of each service user |
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What is self-esteem |
A persons sense of self respect the confidence a person has in their own worth and value |
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What is a multi-cultural society |
A population made up of people from a variety of different ethnic backgrounds and cultural traditions |
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What will empowering service users mean |
That they are more likely to be treated as individuals. Their needs and preferences will be known and respectfully considered. This means their rights to dignity and independence will be promoted |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is individualised care |
Care provision tailored to meet the particular and specific needs of each service user |
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What is self-esteem |
A persons sense of self respect the confidence a person has in their own worth and value |
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What is a multi-cultural society |
A population made up of people from a variety of different ethnic backgrounds and cultural traditions |
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What will empowering service users mean |
That they are more likely to be treated as individuals. Their needs and preferences will be known and respectfully considered. This means their rights to dignity and independence will be promoted |
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Diversity should be celebrated But it can also cause problems for care providers how do they fix it Speak little or no english |
Information to be presented in different languages Translators Support for english lessons |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is individualised care |
Care provision tailored to meet the particular and specific needs of each service user |
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What is self-esteem |
A persons sense of self respect the confidence a person has in their own worth and value |
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What is a multi-cultural society |
A population made up of people from a variety of different ethnic backgrounds and cultural traditions |
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What will empowering service users mean |
That they are more likely to be treated as individuals. Their needs and preferences will be known and respectfully considered. This means their rights to dignity and independence will be promoted |
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Diversity should be celebrated But it can also cause problems for care providers how do they fix it Speak little or no english |
Information to be presented in different languages Translators Support for english lessons |
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Diversity should be celebrated But it can also cause problems for care providers how do they fix it Wide range of food |
Wide range of foods for people with different religious requirements Buddhist vegetarian Jews muslims do not eat pork Sikhs Hindus do not eat beef |
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What is empowerment |
Supporting people to take control of their lives and futures by taking a full part in discussions and decisions about their care and treatment |
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What will happen if service users feel empowered |
They will be fully involved in discussion about and planning of their care and they will fully understand the options open to them. It will ensure individualised care with the service user is at the heart of the service |
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What is individualised care |
Care provision tailored to meet the particular and specific needs of each service user |
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What is self-esteem |
A persons sense of self respect the confidence a person has in their own worth and value |
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What is a multi-cultural society |
A population made up of people from a variety of different ethnic backgrounds and cultural traditions |
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What will empowering service users mean |
That they are more likely to be treated as individuals. Their needs and preferences will be known and respectfully considered. This means their rights to dignity and independence will be promoted |
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Diversity should be celebrated But it can also cause problems for care providers how do they fix it Speak little or no english |
Information to be presented in different languages Translators Support for english lessons |
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Diversity should be celebrated But it can also cause problems for care providers how do they fix it Wide range of food |
Wide range of foods for people with different religious requirements Buddhist vegetarian Jews muslims do not eat pork Sikhs Hindus do not eat beef |
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Diversity should be celebrated But it can also cause problems for care providers how do they fix it Religious observations |
Muslims will require a prayer room and opportunity to pray up to five times a day |
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What is a advocate |
A person who speaks for someone else and represents their views and preferences |
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It will not always be straightforward to provide service you with the care or treatment of their choice even when their preferences are clear and apparently reasonable There may be conflict between (4) |
On service user and another from example choice of music in sitting room The clients right to choice and protecting their safety - client with dementia but wants to live on their own but not able to use cooker so pose fire risks Different rights that service users have- if services user discloses incidents of sexual abuse The respect for the cultural or religious values of a service user and promoting their health and wellbeing - Jehovah’s witnesses do not believe in blood transfusions and they may be essential for their life |
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It will not always be straightforward to provide service you with the care or treatment of their choice even when their preferences are clear and apparently reasonable There may be conflict between (4) |
On service user and another from example choice of music in sitting room The clients right to choice and protecting their safety - client with dementia but wants to live on their own but not able to use cooker so pose fire risks Different rights that service users have- if services user discloses incidents of sexual abuse The respect for the cultural or religious values of a service user and promoting their health and wellbeing - Jehovah’s witnesses do not believe in blood transfusions and they may be essential for their life |
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What is the lone workers policy |
Guidance and procedures aimed at ensuring that people working on their own are safe. That is particularly important when providing domiciliary care. Lone workers policies are in place principally to protect the carer from harm but also will provide additional protection for service users |
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It will not always be straightforward to provide service you with the care or treatment of their choice even when their preferences are clear and apparently reasonable There may be conflict between (4) |
On service user and another from example choice of music in sitting room The clients right to choice and protecting their safety - client with dementia but wants to live on their own but not able to use cooker so pose fire risks Different rights that service users have- if services user discloses incidents of sexual abuse The respect for the cultural or religious values of a service user and promoting their health and wellbeing - Jehovah’s witnesses do not believe in blood transfusions and they may be essential for their life |
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What is the lone workers policy |
Guidance and procedures aimed at ensuring that people working on their own are safe. That is particularly important when providing domiciliary care. Lone workers policies are in place principally to protect the carer from harm but also will provide additional protection for service users |
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When dealing with conflict care practitioners need to (4) |
Never resort to aggressive behaviour Stay calm Listen carefully Try to see both sides of the argument or issue |
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It will not always be straightforward to provide service you with the care or treatment of their choice even when their preferences are clear and apparently reasonable There may be conflict between (4) |
On service user and another from example choice of music in sitting room The clients right to choice and protecting their safety - client with dementia but wants to live on their own but not able to use cooker so pose fire risks Different rights that service users have- if services user discloses incidents of sexual abuse The respect for the cultural or religious values of a service user and promoting their health and wellbeing - Jehovah’s witnesses do not believe in blood transfusions and they may be essential for their life |
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What is the lone workers policy |
Guidance and procedures aimed at ensuring that people working on their own are safe. That is particularly important when providing domiciliary care. Lone workers policies are in place principally to protect the carer from harm but also will provide additional protection for service users |
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When dealing with conflict care practitioners need to (4) |
Never resort to aggressive behaviour Stay calm Listen carefully Try to see both sides of the argument or issue |
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If it seems that the situation may lead to violence whenever possible (4) |
Make sure you know where the exit points are Remove anything that could be a weapon Allow the aggressor personal space do not stand near them Summon help as soon as possible by using panic alarm or shouting for help call police or security |
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It will not always be straightforward to provide service you with the care or treatment of their choice even when their preferences are clear and apparently reasonable There may be conflict between (4) |
On service user and another from example choice of music in sitting room The clients right to choice and protecting their safety - client with dementia but wants to live on their own but not able to use cooker so pose fire risks Different rights that service users have- if services user discloses incidents of sexual abuse The respect for the cultural or religious values of a service user and promoting their health and wellbeing - Jehovah’s witnesses do not believe in blood transfusions and they may be essential for their life |
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What is the lone workers policy |
Guidance and procedures aimed at ensuring that people working on their own are safe. That is particularly important when providing domiciliary care. Lone workers policies are in place principally to protect the carer from harm but also will provide additional protection for service users |
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When dealing with conflict care practitioners need to (4) |
Never resort to aggressive behaviour Stay calm Listen carefully Try to see both sides of the argument or issue |
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If it seems that the situation may lead to violence whenever possible (4) |
Make sure you know where the exit points are Remove anything that could be a weapon Allow the aggressor personal space do not stand near them Summon help as soon as possible by using panic alarm or shouting for help call police or security |
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Who are responsible for risk assessments ? |
Employers to ensure health and safety of all who work for their company or organisation. Employers are also responsible for the safety of volunteers,learners on placement and visitors(including visitors providing technical or professional services such plumbers or electricians. |
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THe health and safety at work act 1974 |
Governs the requirements of employers and employees to ensure that they maintain a safe working place for all |
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THe health and safety at work act 1974 |
Governs the requirements of employers and employees to ensure that they maintain a safe working place for all |
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What must employers do to ensure health and safety in the work place ? (9) |
1)Ensure that the organisation has a robust health and safety policy and there is someone with official responsibility for health and safety at the setting 2) undertake a risk assessments identify the risks and hazards at the work place and take action to reduce the likelihood of harm or injury 3) provide up to date information on health and safety issues 4) provide health and safety equipment I carry out all procedures and treatments 5) provide health and safety training 6) keep a record of all accidents and incidents. 7)take reasonable care of their own safety and that of others in the workplace including service users 8) cooperate with their employer to carry out the agreed and required health and safety procedures of the workplace 9) not intentionally damage health and safety equipment at the setting for example hoists and lifts
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Risk assessments definition ? |
Identifying and evaluating the possible consequences of hazards and the level of risk that the hazard will cause harm |
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Risk definition |
The likelihood,high or low that a person will be harmed by a hazard |
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Risk assessments definition ? |
Identifying and evaluating the possible consequences of hazards and the level of risk that the hazard will cause harm |
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Risk definition |
The likelihood,high or low that a person will be harmed by a hazard |
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Hazards definition |
Anything the could potentially cause harm such as climbing stairs wet floor surfaces |
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5 steps of carrying out a risk assessment |
1) identify the hazards at the setting or in carrying out a activity 2) identify those at risk including service users staff volunteers and other visitors 3) evaluate the level of risk -usually rated on a scale 1-4 with 1 he lowest level 4) identify ways to limit the risk -this will include specific actions to minimise risk 5) review measures taken to minimise the risk |
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If a child or vulnerable adult shares information that raises concerns about their personal safety or they disclose they are being abused you should follow the settings safeguarding polices. |
As a employee or volunteer you should listen carefully and avoid asking questions. Let the service users tell their story in their own way and in their own words. In this instance you will explain to the service user that the information must be shared with somebody more senior. All care settings will have a designated safeguarding officer who will take over responsibility for the investigating the claim or accusation. The safeguarding officer will ask you to provide a written record of what you have been told |
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Protecting service users staff and volunteers from infection, what procedures need to be followed? (6) |
1)Washing your hands before you start work and before you leave work, before eating after using the toilet and after coughing or sneezing and before and after you carry out any personal care-particularly if this involves body fluids clinical waste or dirty linen. 2) sage handling and disposal of sharp articles such as needles and syringes to avoid needle stick injuries and to ensure that infection is not passed on through viruses carried in blood or bacteria 3)keeping all soiled linen in the designated laundry bags or bin and not leaving it on the floor. Soiled linen should always be washed in a designated laundry room. When handling soiled a protective apron and gloves must be worn.hands must be washed thoroughly. Separate trolleys should be used for soiled and clean laundry to avoid cross contamination and the spread of disease. 4)wearing disposable protective gloves and apron when you have contact with body fluids to when caring someone with open wounds. 5) cleaning all equipment according to the agreed procedures of your setting 6) wearing protective clothing for any activities that involve close personal care or contact with body fluids |
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To protect all service users , staff and visitors from harm and infection you must ensure what is disposed of properly? |
Hazardous waste- this includes disposing of protective clothing , syringes, soiled dressings nappies incontinence pads and bodily fluids |
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To protect all service users , staff and visitors from harm and infection you must ensure what is disposed of properly? |
Hazardous waste- this includes disposing of protective clothing , syringes, soiled dressings nappies incontinence pads and bodily fluids |
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In care setting what are often used to ensure the safe and efficient disposal of hazardous waste ? |
Different coloured bags Example clinical waste =yellow bag |
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To protect all service users , staff and visitors from harm and infection you must ensure what is disposed of properly? |
Hazardous waste- this includes disposing of protective clothing , syringes, soiled dressings nappies incontinence pads and bodily fluids |
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In care setting what are often used to ensure the safe and efficient disposal of hazardous waste ? |
Different coloured bags Example clinical waste =yellow bag |
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There are particular illnesses diseases and serious accidents that health and care providers must be officially reported these are called what ? |
Notifiable deaths ,injuries or diseases |
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Less serious accidents must be recorded as well as serious ones such as if somebody slips on the floors what must be filled out ? |
Accident form to report the details of all and incidents which are then reported in an accident book |
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All fist aid incidents occurring in care settings must be recorded either in the accident book or by completing the setting accidents form the report should include ...(4) |
The name of the casualty The nature of the incident The date time and location of the incident A record of the treatment given |
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Complaints procedures If a service user a member of staff or a volunteer complains they have the right to ...(5) |
1)Have their complaint dealt with swiftly and efficiently 2)Have a proper and careful investigation of their concern 3)Know the outcomes of those investigations 4)Have a judicial review of the facts if they think the action or the decision is unlawful 5) receive compensation if they have been harmed either physically or psychologically as a result of he situation about which they are complaining |
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The Data protection act 1998 what is it ? |
Sets out the rules governing the processing and use of personal information in health and social care settings and in many others organisations including credit agencies clubs and many other settings that hold information about their members. The act covers info stolen electronically on computers ,mobile phones, and on social media sites. Also covers most popular based personal information. It is against the law to have photographs of service users without their permission. |
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The data protection act covers the polices, procedures and systems for ... |
1)Storing information- confidential info should be stored in locked filing cabinets in a locked room, info held electronically should have a secure password. 2) accessing information- members of staff in the organisation who are allowed access to information should be clearly identified. Staff should never have access to personal information that they do not need to know Sharing information- information should only be shared with other professionals who have a need and a right to know it |
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The data protection act covers the polices, procedures and systems for ... |
1)Storing information- confidential info should be stored in locked filing cabinets in a locked room, info held electronically should have a secure password. 2) accessing information- members of staff in the organisation who are allowed access to information should be clearly identified. Staff should never have access to personal information that they do not need to know Sharing information- information should only be shared with other professionals who have a need and a right to know it |
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Data must ... |
Be accurate and up 2 date Be kept safe a secure Not kept longer than necessary Not to be passed on to other organisations without permission Be sufficient to meet the needs of the organisation Be used only for reasons it has been given Be collected and used honestly and fairly |
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All personal records must be kept .... and ....... and used for the purpose they are intended for. |
Safely and securely |
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All personal records must be kept .... and ....... and used for the purpose they are intended for. |
Safely and securely |
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Standards of professional practice expected of professionals working in health and care settings are regulated and monitored by a range of professional bodies including who ? |
General medical council (GMC) nursing and midwifery council (NMC) Health and care professionals council (HCPC) |
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All personal records must be kept .... and ....... and used for the purpose they are intended for. |
Safely and securely |
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Standards of professional practice expected of professionals working in health and care settings are regulated and monitored by a range of professional bodies including who ? |
General medical council (GMC) nursing and midwifery council (NMC) Health and care professionals council (HCPC) |
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What is Whistleblowing |
A situation in which an employee reports poor or dangerous practice at their workplace to the press or to another organisation outside of their work setting for example the gmc,nmc or hcpc in order to bring about change for the better |
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Each of the professional bodies requires its members to complete regular CPD in order to remain on the register what does this include ?(3) |
Training on the use of new procedures or new treatments Training on the use of new equipment Providing evidence that a registered person reviews and learns form their own practice. |
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THe code of conduct incorporated into the new certificate requires that healthcare support workers and adult social care workers in England ... |
1)Are accountable by making sure they can answer for their actions or omissions 2) promote and uphold the privacy, dignity, rights , health and wellbeing of people who use health care services and that of their carers at all times 3) work in collaboration with colleagues to ensure they deliver high quality safe and compassionate health care and support 4) communicate in an open and effective way to promote the health safety and wellbeing of people who use health and care services and their carers 5)respect a persons right to confidentiality 6) strive to improve the quality of healthcare, care and support through CPD 7) uphold and promote equality diversity and inclusion |
