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54 Cards in this Set
- Front
- Back
Nurses physicians and other professionals working in the healthcare facility are-------------- customers central service. |
Internal customers |
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An activity designed to identify and resolve work task related problems is called? |
Process improvement |
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When something deviate from the expected standard it is said to have a? |
Defect |
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Biological indicators, chemical indicators and integrators, as well as pressure gauges, graphs and charts, are all examples of? |
Technical quality control indicators |
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A process that looks backward at an event to help prevent it from reoccurring is called a? |
RCA root cause analysis |
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The quality process that uses the DMADV \DMAIC process to improve processes is called? |
Six Sigma |
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---------- Is an international standard used by participating organizations to help assure that they consistently deliver quality services and products? |
IS0 9000 |
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Make decisions within their areas of responsibility is called? |
Empowerment |
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--------------Is a technical, statistical sample method that measures the quality of production? |
Quality control |
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An unexpected occurrence involving death, serious physical or physiological injury, or the risk there is called? |
Sentinal event |
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This system provides supplies and instruments for individual surgical procedures? |
Case cart |
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Award given by the American nurses credentialing Center to hospitals that satisfy factors that measure the strength and quality of nursing care is? |
Magnet status |
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A quality management approach based on participation of all members aimed at long-term success through your satisfaction and benefits to all members of the organization and society is? |
TQM total quality management |
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A series of work activities which produce a product or service is called? |
Processes( work) |
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Applies statistical methods to improve work process is called? |
CQI continuous quality improvement |
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A comprehensive and measured effort to provide total quality. Also a technical, statistical sample method that measures production quality is called? |
Quality assurance |
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Concept of measuring the current output of a process procedure and then modifying it to ensure that output, increase efficiency, and or increase effectiveness is called? |
TQI total quality improvement |
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A process designed to predict the adverse outcome of various human and machine failures to prevent future adverse outcomes. This is called? |
FEMA failure model and effect analysis |
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A table of numbers generated in an unpredictable, hyper hazardous sequence that is used to create a random sample is called? |
Random number table |
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Inspection of a sample from a large lot to decide whether the law should be accepted is called? |
Acceptance sampling |
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A measurable variable which relates to the outcome of patient care or employee safety is called? |
Indicator |
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Computers backup data is consistently more reliable than that available with a manual system. Computer standards are accepted by the------------------- and are used by applicable facility departments to securely store backup data. Accepted by who? |
HIMSS healthcare informational management systems security. |
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The system that uses small, bandage size transponders that provide real-time data about the location of a specific piece of equipment is called? |
RFID radiofrequency indicators |
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Handwritten tags, wall mounted bulletin boards, and logbooks are examples of what kind of tracking system? |
Manual |
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List six reasons why it is important for central service departments to track items: |
1 ensure items can be located quickly2 determine when consumable by should be replaced3 measure item usage4 maintain accurate, processes such as sterilization, distribution5 assist with quality process.6 obtain information from financial analysis |
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True or false in addition to providing financial and operational management, information technology and systems are used to help ensure patient safety? |
True |
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True or false information technology is often the cornerstone of initiatives to transform healthcare? |
True |
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The following is not a result of computer integration? |
It does not automatically provide critical update to industry standards. |
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True or false patient census information used in central service is obtained from the electronic healthcare records? |
False |
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True or false computer supply chain management systems are used to monitor facility assets |
False |
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True or false Tracking individual instruments is important to help ensure Pacific instruments are kept with a specific set. |
True |
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The following is not the reason for tracking supplies, equipment and instruments. |
Meeting centers of disease control and occupational safety and health |
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The following is a tracking method that provides real-time information. |
Radio frequency identification tags |
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Point of use computing is an example of? |
Moving computers into Central service work areas. |
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This is not a feature of an instrument tracking system.. |
Product update and recall information |
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True or false computerized tracking systems are fast but manual tracking systems are more effective for tracking? |
False |
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True or false once a tracking system is implemented, there is generally no need to update the system information? |
False |
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True or false at this time, tracking systems are unable to track work productivity information? |
False |
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True or false tracking systems can help manage preventative maintenance schedules? |
True |
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True or false most central service Departments employe some sort of automated information management system? |
True |
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Items that are stored at the healthcare facility,but owned by the vendor are called? |
Consingment |
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Consumable items that are stored in the Central Service and other assigned storage systems are referred to as? |
Official Inventory |
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---------- occur when consumable or reusable inventory items are not available when needed? |
stock out |
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when items are needed immediately it is called? |
STAT |
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The number of times per year that inventory is purchased,consumed, and replaced is called the? |
inventory turnover rate |
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Something of value that is owned by an organization or person is called an? |
Asset |
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Detergent, sterilization quality assurance products,and other items that are purchased, used up and replaced are called? |
Consumable inventory |
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Sterilizers, mechanical washers and other expensive items are called examples of |
Capital Equipment |
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The strategy that pays the most attention to the items with highest dollar value is? |
ABC Analysis |
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the act of withdrawing supplies from storage for transfer to the areas where they will be used is called? |
issue |
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The inventory system that uses two identical carts to facilitate supply replenishment is called the? |
Exchange care systm |
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in this system needed items are requested by the user unit this is? |
Requisition system |
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The inventory system that stocks supplies by establishing stock levels is called? |
a periodic automated replenishment system or( Par-level) |
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A computerized system that allowed clinical staff to obtain patient items from storage. the staff must key in a code or use a scan to account for the items |
Automated Supply System |