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11 Cards in this Set
- Front
- Back
What is the process of moving money between accounts called? |
Clearing |
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Standing orders and direct debits are useful services but they are expensive because banks make quite heavy charges for using them . True or false? |
False |
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A bank sets up a direct debit who is the originator? |
The organisation receiving the payment |
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Tessa pays dental insurance of £12 a month , which bank service will she use to make the regular payment for her automatically ? |
Standing order |
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Andy has just received his current account statement what should he do with it? |
Check each entry is correct straight away |
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Customers who use online banking should be aware of security issues true or false? |
True |
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When you use telephone banking you don't have to speak to an advisor to find out your balance true or false? |
True |
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Which of the following is an advantage of telephone banking over Internet banking? |
Almost everyone has a telephone |
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Which is the following is a disadvantage of telephone banking? |
The number might be engaged during busy periods |
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Current account customers can now do any transactions they want through Internet banking, true or false? |
False |
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Which service can't an adviser at a bank call centre carry out for a customer? |
Allow the customer to take out cash |