Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
24 Cards in this Set
- Front
- Back
conflict |
An emotional response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group |
|
"A process by which two parties attempt to reach agreement on an issue by offering and reviewing various courses of action" best describes |
negotiation |
|
"Jane and Jack, executives of a firm’s finance department, had a conflict with their teammate, John, who failed to submit an important report on time." is an example of |
interpersonal conflict |
|
"An organization’s marketing team had a conflict with the production team due to the delay in the arrival of finished products." is an example of |
intergroup conflict |
|
Which of the following theories proposes that group members of an in-group will seek to find negative aspects of an out-group to enhance their self-image? |
social identity theory |
|
the realistic conflict theory proposes that |
limited resources will lead to conflict between groups |
|
Jane is Maria’s colleague and they often tend to argue with each other over minor issues. Both belong to the same team and Jane often insults Maria by passing rude comments for no reason and Maria in turn threatens Jane. This scenario is the best example of an _____ conflict. |
affective |
|
John and Joseph are the finance executives in an organization. They are presently working on a project together. John is task-oriented and he works hard to complete the project on time. However, Joseph takes his own time and tends to ignore the project deadline. As a result, John has a conflict with Joseph and warns him that he’ll complain about him to the head. This scenario is an example of _____ conflict. |
cognitive |
|
tasks that are very complex lead to |
cognitive conflict |
|
groupthink refers to |
extreme consensus during a decision-making process |
|
symptom of groupthink |
pressures toward uniformity |
|
conflict escalation occurs when |
one person’s negative behaviors encourage another person’s negative behaviors |
|
conflict deescalation occurs when |
individuals who are in conflict perceive a common enemy. |
|
As a response to conflict, avoidance must be used when: |
the issue is trivial |
|
Which of the following responses to conflict must be adopted when a person is faced with a crisis situation? |
forcing |
|
As a response to conflict, accommodating involves: |
trying not to upset the other person because maintaining a harmonious relationship is a top priority. |
|
Which of the following questions should be addressed first while diagnosing a disagreement? |
Is the disagreement related to facts, goals, methods, or values? |
|
final step involved in diagnosing disagreement? |
Identifying the state to which the disagreement has evolved |
|
distributive negotiation |
In these negotiations, what one person wins, the other person loses. |
|
bargaining zone framework? |
The reservation point is the number below or above which the negotiator would prefer |
|
characteristic of an integrative negotiation |
creating value for both negotiators |
|
Which of the following is the first step involved in an effective negotiation process? |
Assessing one’s best alternative to a negotiated agreement |
|
claim value
|
the process by which a negotiator attempts to gain benefits or concessions for his or her position |
|
agreements that create value often result in |
higher quality agreements |