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33 Cards in this Set
- Front
- Back
Knowledge Management |
Practices aimed at discovering and harnessing an organization's intellectual resources. |
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Deliver Performance - Six Drivers |
Innovation Quality Service Speed Cost Competitiveness Sustainability |
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Innovation |
The introduction of new goods and services |
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Quality |
The excellence of your product (goods or services). |
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Service |
The speed and dependability with which an organization delivers what customers want. |
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Cost Competitiveness |
Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers. |
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Sustainability |
The effort to minimize the use of resources, especially those that are polluting and nonrenewable. |
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Management |
The process of working with people and resources to accomplish organizational goals. |
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Functions of Management (4) |
Planning Organizing Leading Controlling |
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Planning |
The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue. |
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Organizing |
The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals. |
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Leading |
The management function that involves the manager's efforts to stimulate high performance by employees. |
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Value |
The monetary amount associated with how well a job, task, good, or service meets users' needs. |
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Controlling |
The management function of monitoring performance and making needed changes. |
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Levels of Management (3) |
Top-Level Middle-Level Frontline |
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Top-Level Managers |
Senior executives responsible for the overall management and effectiveness of the organization. |
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Middle-Level Managers |
Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives. |
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Frontline Managers |
Lower-level managers who supervise the operations activities of the organization. |
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Management Skills |
Technical Conceptual/Decision Interpersonal/Communication |
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Technical Skill |
The ability to perform a specialized task involving a particular method or process. |
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Conceptual/Decision Skills |
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members. |
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Interpersonal/Communication Skills |
People skills; the ability to lead, motivate, and communicate effectively with others. |
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Emotional Intelligence |
The skills of understanding yourself, managing yourself, and dealing effectively with others. |
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Social Capital |
Goodwill stemming from your social relationships. |
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Administrative Management |
A classical management approach that attempted to identify major principles and functions that managers could use to achieve superior organizational performance. |
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Bureaucracy |
A classical management approach emphasizing a structured, formal network of relationships among specialized positions in the organization. |
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Contingencies |
Factors that determine the appropriateness of managerial actions. |
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Contingency Perspective |
An approach to the study of management proposing that the managerial strategies, structures, and processes that result in high performance depend on the characteristics, or important contingencies, of the situation in which they are applied. |
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Economies of scale |
Reductions in the average cost of a unit or production as the total volume produced increases |
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Hawthorne Effect |
People's reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior. |
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Human Relations |
A classical management approach that attempted to understand and explain how human psychological and social processes interact with the formal aspects of the work situation to influence performance. |
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Organizational Behavior |
A contemporary management approach that studies and identifies management activities that promote employee effectiveness by examining the complex and dynamic nature of individual, group, and organizational processes. |
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Quantitative Management |
A contemporary management approach that emphasizes the application of quantitative analysis to managerial decisions and problems. |