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165 Cards in this Set
- Front
- Back
What problem solving methods focus on ends or goals?
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Win win situtations
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win win problems solving strategy involves indentifying what?
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The source of conflict so that you can present them as a problem to be solved.
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What is a super ordinate goal?
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a goal greater than your unit's goals, it is a goal all involved units or departments strive for
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In a SAR mission, the super ordinate goal would be what?
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find the missing people
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If the common purpose is to be achived in a SAR what must be reduced?
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conflict between themselves.
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What is a win lose situation?
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When you say, do what I say because I am the boss
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What kind of power are you depending on when you say do what I say because I am the boss?
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legitimate power
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What is the second and related approach in the win lose situtation?
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You use mental or physical power to force compliance an another individivual or unit.
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What is the most important thing to remember about a win lose situation?
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the winner has not been able to see someone else's side of the problem.
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What is the side payment of conflict situations?
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in essence when you offer a aide payment you are saying,"I will bribe you to take a losing position
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Who use side payment alot?
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organizations-- they pay people extra to do unpleasant tasks
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What is mediation in conflict mangement?
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When you and another commander ask you common superior to resolve your conflict
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There is a clear we/they distinction between you and the other person, rather than a what?
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we versus the problem
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In win lose situtations Each of you see the issue only from your own point of view rath than
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defining the problem in terms of mutual needs.
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In win lose situtations the emphasis is on getting a solution rather than on what?
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defining the problem in terms of mutual needs.
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in Win lose situtations you take things too personally rather than what?
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remain objective in the conflict missing a focus on facts and issues.
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In win lose there is no difference between what?
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conflict resolving activities and other group processes, nor is there a planned sequence of those activities
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In win lose you both ad conflict oriented emphazising what?
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the immediate disagreement rather than relationship oriented emphaziaing the long term effect of your differences and how to resolve them
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in Supression and smoothing you do what to resolve conflict
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suppress the differences and focus on similarities in the arguments
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What conflict handling approach usually only last for a short time the differences probably will come up again.?
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suppression and smoothing
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The denial approach does what?
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simply deny the conflict exists.
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What method of conflict fits the majority power like a national election?
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the use of power
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What is compromise as a method of handling conflict?
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They often assuem both sides give up soemthing but in the ned each comes out a relative winner.
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In compromise bargaining can creat dynamics that can what?
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generate a new conflict which comsume much time and energy
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How does confrontation or interfration work in methos of handling conflict?
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you and the opposition are encouraged to present your viewpoints in hopes that this will reduce your differences.
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confrontation can prevent what?
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unwise, poor and unacceptable resolutions
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What is the heart of the win win approach?
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participative management
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What does participative management depend of?
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your people agreement and commitment of objectives.
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When you use participative management you are telling your people what?
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that they need a solutions that will achieve both their goals and their subordinates goals in a mutually acceptable ways they still want to control
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using participative management to manage conflict effectively you must identify what?
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EACH sides goals.
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What six guidle lines to you use in participative mangement conflict resolution?
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1analyse the problem to identify the basic issue 2 advoid stating goals as personal priorities 3 state the problem as a goal or as an obstacle rather than as a solution 4 identify obstacles to getting the goal 5 depersonalize the problem 6identifying the problem generating solutions and evalusting solutions all should be seperate processes from each other.
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Problem solving and conflict management are What?
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interelated
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a problme can be a conflict and a conflict can be what?
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thought of as a problem
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What are some of the basic principles underlying the strucutral organization ?
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unity of command , span of control , logical assignment, and delegation of authority.
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What is unity of command?
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this means only one person has control of and bears responsibility for the activity.
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what doing something unity of command does what?
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keeps responsibilities from overlapping with each other, thus preventing misunderstand, friction and confusions
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What is span of control in management principles?
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This is how many cadet nco's and officers you can effectively supervise. It depends on your physical and mental capabilities.
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Why is span of control important?
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it determines weather an organizational structure will be a flat or deep one.
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Who have more personnel under their conmmand?
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Supervisors at lower levels.
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The larger the organization the narrower what?
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the span of control
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In logical assignment what is pooled and better used?
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Experience , equipment, skills and facilities
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What is the art of giving others the authority to make decisions to take action, and to give orders on your behalf?
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Delegation
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Delegation provides for what?
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Teamwork and for increased productivity.
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To gain a working knowledge of delegating authroty you show know and and understand what?
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Responsibility, authoroity accountablility
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What is Responsibility?
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the moral obligation that is assigned with the task. One a job everyone is responsibility. responsibility cannot be deligrated but it can be assigned.
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What is Delegation of authority?
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It give a subordinate the right to make decisions, to take action and to five orders.
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What is accountabliliy?
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is your ability to answer your superior when asked how correctly or efficiently you are getting the job done.
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What are the three types of unit organizational structure?
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Line, line and staff, and functional
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What is the olderst and simplest form of organizational structiure?
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Line
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Each position along the line has general authroity over what?
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lower positions
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In logical assignment what is pooled and better used?
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Experience , equipment, skills and facilities
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What is the art of giving others the authority to make decisions to take action, and to give orders on your behalf?
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Delegation
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Delegation provides for what?
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Teamwork and for increased productivity.
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To gain a working knowledge of delegating authroity you show know and and understand what?
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Responsibility, authoroity, accountablility
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What is Responsibility?
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the moral obligation that is assigned with the task. One a job everyone is responsibility. REsponsibility cannot be deligated but it cannot be assigned.
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What is Delegation of authority?
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It give a subordinate the right to make decisions, to take action and to five orders.
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What is accountabliliy?
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is your ability to answer your superior when asked how correctly or efficiently you are getting the job done.
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What are the three types of unit organizational structure?
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Line, line and staff, and functional
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What is the oldest and simplest form of organizational structure?
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Line
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Each postion along the line has general authority over what?
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lower positions
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the supervisory lines proceed step by step without breakdown though what?
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the levels of the organization.
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Line structure give to each person undivided charge of what?
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certain assigned duties and a definite person to report to.
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In the the structure the direct chain of command links the top lever to what?
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each lower level
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In a line organization who has the most direct control?
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The commander
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The line organization is simple and makes clear what?
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division of authority encourages speedy actiona nd minimizes the straying from the established course
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The line type of organization may be effectively where?
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in smaller organization.
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The line organization neglects what?
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the use of specialized assistance, requires too much excutive concentration on minor details, and depends on the retention of a few key people.
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When you can no longer be effective without specialized help, consider useing what?
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the lone and staff organizational structure
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In the lone and staff organization the line retains what?
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command and operating responsibilites.
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What does the staff of specialists in the line and staff act as?
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your advisers and taks that cur across the entire unit.
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How does the functional organization helps you as a commander?
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pass instructions down the chain of command to various line elements.
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What does the functional organization give each staff agency?
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responsibility for all actions relating to its particular function though out the unit.
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The functional organization relieves you from what?
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having to make decisions that call for specialized knowledge
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wHAT LETS YoU APPLY EXPERT KNOWLEDGE TO THE ORGANIZATION'S OPERATION?
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the functional organization
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What makes relationships within the organization more complex?
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The functional organization
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In a functional organization relieves you from having to do what?
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make decisions that call for specialized knowldge.
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In what orginatational could a person appear to have two bosses?
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FUNCTIONAL
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wHAT IS ANOTHER PROBLem IN A FUNCTIONAL ORGANIZATION?
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COORDINATING STAFF ACTIVITIES SO THAT THERE IS NOT OVERLAP OF FUNCTIONS AND NO CONFLICTING ORDERS FROM DIFFERENT STAFF AgENCIES RELATING TO THE SAME SUBJECT.
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In a functional organization what does a thin line sometimes separates?
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what should be controlled by you the commander, and dividing one person's staff duties from another person staff duties.
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In functional organizations when structuring an organization do what?
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establish procedures so that functional authority can be used without weakening the postion of the commander.
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In functional organization carefully refine the staff's job descriptions to prevent what?
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possible overlap and confusion
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IN DETERMINING PROCEDURES SUPPLEMENT REGULATIONS AND POLICIES From HIGHER HEADQUARTERS WITH WHAT?
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YOUR OWN
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What are procedures ?
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detailed guides describing the exact way to do a certain activity within the unit and are used at the lower level or organization.
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An operation is the process of what?
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carrying out the procudures.
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At the heart of the operation procedures do what?
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direct its effort they coordinate it is place and them, and they kepp performance in line with ogjectives.
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Because the structure and procedures are closely related develope what?
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them simultaneously to support each other
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Your finished proceedural blueprint show do what?
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what will be done. when it will be done, and what resources will be used.
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What is hard because it required them to get those involved to learn about the decision its' purpose and the rationale for it schedule, costs responsbilities and controls?
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Putting decisions into action.
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your challenge in making and implementing decisions is what?
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allocate available resources judiciouly and phase them into assemblies that can accomplish the objectives of the organization.
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How many basic results that at confront decision makers and problems solvers.
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5
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Because the structure and procedures are closely related develope what?
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them simultaneously to support each other
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Your finished proceedual blueprint show do what?
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what will be done. when it will be done, and what resources will be used.
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What is hard because it required thim to get those involved to learn about the decision its' purpose and the rationale for it schedule, costs responisbilities and controls.
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Putting decisions into action.
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you challenge in making and implementing decisions is what?
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allocate available resources judiciousely and phase them into assemblies that can accomplish the objectives of the organization.
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How man basic results that at confront decision makers and problems solvers.
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5
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it is okay to be wrongas long as you what?
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UNDERSTAND WHY YOU WERE WRONG.
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What do people do that are dead wrong?
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they usually take their ideas down in flames with them and that clears the way for a fresh start.
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What is the null set of making and implementing decisions?
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the procedss of making decisions by doing nothing
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What is the worst of all making and implementing decisions?
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being technically correct by administratively wrong.
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Being technically correct by administratively wrong can distroy what?
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destroy a good idea and yourself in the process.
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The same thinking processes and principles of organization lie behind what skills?
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speaking and writing
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Of all communication media what kind is used most for ten for official communication?
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writing
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To write effectively you should express your ideas how?
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naturally as in everyday conversation without slang or incorrect grammar
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What is used to clarify the meaing of written language?
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punctuation
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Use punctuation marked only to do what?
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make the thought clearer
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What is a comma?
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This shows the smallest beak in continuity of thought in an idea or sentence. It separates words that might otherwise be misunjderstood, independent clause items in a series and parallel adjectives
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What is a semi colon?
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Theis indicates a sentence break greater than a comma but less than a period. It separates independent clauses not joined by coordinating conjunctions. sentence elements containing commas, or independent clasueu joined by parenthetical expressions
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What is a colon?
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This put stong emphasis on what follows. It is used before a series or list of items or between independent clauses when the second amplifies the first.
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What is a dash?
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use this to indicate a complete or sudden change of thought or to give empahsis to what follows or to what is enclosed by the dashes.
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Waht is a Parenthesis?
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us these to enclose inserted material that is loosely connected with the main thought of the sentence. They set off material that you wan tot be considered incidental.
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What is a Apostrrophe used for?
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This is used to show possession, mark omissions in contractions, and to form some plurals
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What is a period used for?
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The most common punctuations mark is the period. It is used as the ordinary end-stop mark of sentences, as a mark of abbreviation, and as a signal that something is being omitted from quoted passages.
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It is important you express numbers how?
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in narrative form
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Generally spell out what numbers?
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less than 10 except in special cases.
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How do you write two or more numbers in the same category and one of them is 10 or larger?
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use figures
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How do you write numbers used in conjunction with slogans, serious, or dignified subjects are spelled our in The Ten Commandments?
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Write them out
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How are fractions generally written?
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generally spelled out if they stand alone or if they are followed by of,a, or an ie..half an apple, I'll take 1/2
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How do you write ordinal numbers?
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spell out
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How do you writing serial numbers, military unit unit designations, page and chapter numbers, sport scores?
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Use numerals
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When you are organize your thoughts for writing what should you do?
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Make your purpose clear
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Writing has a general purpose and what else?
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a specific objective.
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What are the three purposes of CAP writing?
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To direct, to inform (or ask questions). or to persuade.
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All three purposes of CAP writing are concerned with what 6 things?
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who, what, when, where, why, how
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What does a directive usually emphasize?
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what is to be done.
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what does informative writing stress?
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How something is to be done
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What does persuasive writing emphaize?
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what something should be done
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After determining your general purpose, ask yourself what?
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What is my specific objective
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in Cap writing you should analyze?
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Reader
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The limits you place around your subject should depend on what two things?"
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your purpose in writing and the needs of your reader
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How should you list specific idea?
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Write down the ideas that have been popping in and out of your mind.
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Group specific ideas where?
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under main ideas
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Once you have gotten enough facts and information for writing you should what?
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organize the material and your own ideas about that material
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What is the most common patterns of cap writing?
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topic, time, reason, problem solving and space
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The time pattern is what?
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whenever time of the sequence of events is important
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What is the reason pattern?
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tHIS MIGHT BE YOUR BEST CHOICE
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What is the problem solutions patterns?
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It usually states the problem as a question It discusses facts bearing on the problem. proposes and tests possible solutions, and recommends specifice action.
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What is the basic pattern of the military staff study report?
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The problem solutions patterns
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What is the space pattern?
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This is particularly useful when the information has to do with location. Some people call this the geography book approach.
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When choosing a writing pattern choose the one that will best what?
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communicate your ideas
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What is inductive reasoning?
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a general conclusion that comes from a series of specific observations
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Lead your reader from the familuar to what?
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The new
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Lead your reader from the simple to the what?
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complex
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Arrange your points in an order that gives what?
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maximum emphasis
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In typical writing the end position has what?
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the greatest weight
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Build your arugment to what?
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a logical climax
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In PAO writing of news releases the which position has the greatest weight?
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the first
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What will a good outline do?
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Keep you on course, lets you write in spite of interruptions
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What do you have to do to make an outline?
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use the main points you want to make as the framework for the outline.
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Once you fit your main and supporting points into your lutline you are ready for the what?
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the final steps in organizing your material
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What are your steps after your outline is done?
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plan for transitions plan your introductions and plan your conclusion
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What do transitions do?
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link successive ideas and they relate individual ideas to your overall purpose
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What does the minor transition link?
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who simple elements by using a word or phrase such as then or the next point.
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What is the minor transitions tell the reader?
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that a new element is coming and something about the relationship of the old to the new.
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what are the three things in common do introductions?
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The capture and stimulate the readers's intrrest they focus the reader's attention on the subject, and guide the reader into the subject.
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What includes the statement of purpose?
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the introduction
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An effective conclusion summarizes what?
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the content and closes the writing effectively by giving it a sense of completion or resolution.
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To eliminate the frustration of getting started?
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just start quickly and easily. put down the owrds as fast as they come and worry about the grammar and polish later.
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Don't worry about what when beginning the write?
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Don't worry about the introduction
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Dont' let what slow you down?
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the outline
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the outline is more of what?
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a sketch than a blueprint.
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For a long piece of writing break your material into sections and what?
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concentrate on only one section at a time
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Write as much as possible when?
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at one time
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Don't revise when?
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as you write
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Double space what?
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your draft
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When writing your draft quadruple space when?
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between paragraphs and leave generous margins at the top bottom and sides of the paper--this gives room to write in changes without losing time
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