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37 Cards in this Set
- Front
- Back
Doing the right thing at the right time in the right way for best possible result
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Quality
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Costs of non-quality care
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Reputation, legal expense, lost productivity, lost business
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Reduces risk through prevention, financing and planning
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Risk Management
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Best practices, norms, standards used to compare org performance
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Benchmarking
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e.g. accuracy of diagnosis, , physiological change, mortality, morbidity, readmission
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Traditional measures of quality
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Analysis considering organizaton's strengths, weakness, opportunity, threat
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SWOT
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Wal-Mart strategy- attempting to sell many with low price point
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Low-cost leadership
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Potential Purchaser of organization's goods or services
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Target market
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Adding new products or services to an already existing organization's repertoire
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Diversification
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4 Ps of Marketing
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Price, Product, Place, Promotion
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=f(ability/talent/experience)*environment*motivation
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Performance
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states that people inherently dislike work and must be micromanaged
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Theory X
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Considers ratio of one's inputs and outcomes to others' inputs and outcomes
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Equity theory
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According to Herzberg, achievement, recognition, advancement, growth, responsibility
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Satisfactors/Motivators
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Includes attention to skill variety, task identity, task significance, autonomy, feedback
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Job Enrichment
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Term for breaking a contract
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Breach
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1985 Law that requires hospitals stabilize patients who present to ED
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EMTALA
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Organizational entity that protects rights of research subjects
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IRB
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Altnernative to lawsuits that uses mini trials and investigations to prevent use of legal system
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ADR (alternative dispute resolution)
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Acting with charity and kindness
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Beneficience
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Connor's Halloween Costume
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Giraffe
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exchange of information between senders and receivers
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Communication
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ratio of inputs/outputs
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Productivity
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Responsibility of professional who has more information than patient
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Fiduciary duty
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Two types of barriers to effective communication
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Environmental and Personal
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Planning's 5 external domains
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Buyers/customers
New tech Resource availability Competitor activity Potential competitors |
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Formulating objectives, take into account...
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Org culture
Stakeholders Values/ethics |
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Contributors to quality (4)
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OVUM
Overuse of services Variation of svcs Underuse of svcs Misuse of svcs |
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Respect for persons (4 elements)
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FACT -
Fidelity Autonomy Confidentiality Truth-telling |
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Maslow's Hierarchy of Needs
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Self-Actualization
Self-Esteem Social needs/belonging Safety/security Physical needs |
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Motivation process (describe)
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Unmet need -> search for ways to meet need ->
Selection of ways to satisfy need -> assessment of needs-satisfaction level -> New needs identified -> Start over (unmet needs) |
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Theory X
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People dislike work & try to avoid it
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Theory Y
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Work is natural for people. No one inherently dislikes work.
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Alderfer's ERG Theory (3 levels)
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Existence-air, food, money
Relatedness-relationships, team involvement Growth-make creative/productive contributions |
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Herzberg's 2-factor theory
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Satisfactor/motivator - result in satisfaction when adequate
Dissatisfiers/hygiene - result in dissatisfaction when inadequate |
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McClelland's Learned Needs Theory
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Need for...
Achievement Power Affiliation |
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Skinner's Reinforcement Theory
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Consequences reinforce behavior when they immediately follow an act
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