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20 Cards in this Set
- Front
- Back
An instructor demonstrates effective communication skills when doing all of the following EXCEPT: A. using technical terms familiar to the learners |
C. using terminology that emphasizes the instructor's intelligence and credibility |
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Which of the following is the most appropriate response by an instructor to a learner-generated question that clearly indicates confusion about the course content? A. Responding immediately to learners with the correct answer |
D. rephrasing the learner's question to determine the source of the confusion
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An instructor is preparing to teach a class and notices that the instructor guide does not offer students any way to check their learning. In this situation, the instructor should: A. develop questions to give the students during the teaching of the class |
A. develop questions to give the students during the teaching of the class |
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During a class, it is clear students have little understanding of the information. Students are becoming less and less interested in attempting to answer questions the trainer is asking during the course of instruction. In this situation, the trainer should: A. stop asking questions for a period of time |
B. change the way of responding to students' answers |
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An instructor is teaching a five-day, advanced-level course for experienced users of a specific software program. The participants' supervisor determined who should attend the course. On the morning of the first day, as the group of participants were arriving, one of the learners expressed surprise to have been included in the class. The learner had spent much less time using the software than the others in the class. This situation best supports which of the following conclusions? A. An instructor should talk with all learners prior to the start of the course to ensure that all learners' concerns are addressed ahead of time. |
B. An instructor should be able to plan and adjust instruction to account for learner differences during the course. |
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For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the best statement of the reason that the action is likely or unlikely to accomplish the goal. A. Likely, because the learners will have the benefit of guidance from the instructor |
C. Unlikely, because the instructor is requiring learners to begin by responding to a cognitively higher-level question. |
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For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the best statement of the reason that the action is likely or unlikely to accomplish the goal. A. Likely, because the group of learners will appreciate the instructor's extra concern |
D. Unlikely, because the group of learners will experience increased anxiety.
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Two instructors are team-teaching a course designed to be delivered by two instructors. Test results show that learners consistently perform better whenever this material is presented by one of the instructors. The first response to this situation should be to: A. involve the learners' employers in the evaluation process |
B. evaluate the effect on learner performance of each instructor's style |
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For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the best statement of the reason that the action is likely or unlikely to accomplish the goal. A. Likely, because if the learners have questions about the key point, they will ask questions |
C. Unlikely, because learners are often unwilling to indicate a lack of understanding. |
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For this question, decide whether the action makes it likely or unlikely that the instructor will achieve the goal. Select the best statement of the reason that the action is likely or unlikely to accomplish the goal. A. Likely, because all learning objectives will be covered in the material |
D. Unlikely, because lecturing is less effective for learning hands-on skills.
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An instructor is teaching a course where the learners are required to be accredited through a third party certification body. The instructor prepares the class and then creates a difficult final exam. Which of the following would be the BEST reason for doing this? A. To encourage the learners to work harder in the class |
C. to ensure the learners' success with the third party exam |
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An instructor wants to be available to the learners after the completion of the course but does not want to reveal any personal information. Which of the following might be the BEST method for post-course support? A. The website of the instructor |
D. contact through the hosting facility
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At the end of a course an instructor needs to verify that the learning objectives are met by learned: A. assignments |
D. achievements
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During a course it is found that the material does not properly reflect the needs of the learners. The course is scheduled to be offered several times over the next three months within the same organization that would like the course more tailored. Which of the following is MOST likely to achieve this desired result? A. post-course review |
A. post-course review |
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When writing a review of learners in a training course, the instructor inadvertently misidentifies a learner and comments negatively on their participation and competency of the material in their written report. Which of the following is the MOST serious repercussion to the instructor? A. Could be sued for defamation |
A. could be sued for defamation |
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During introductions a learner asks if a related topic can be reviewed during the course; however, the topic is outside the prescribed course material. Which of the following is the BEST way to handle this request? A. Review the topic in the next more advanced course. |
D. Include the topic without modifying the course material.
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On the first day of a software training course, the instructor discovers that two of the computers do not have the proper software loaded. Which of the following BEST describes what the instructor could have done to ensure all systems were operational? A. Ask the learners to load the machines once they come in. |
D. Come in the day prior to make sure that all the systems were properly loaded.
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While delivering training, several learners are making fun of another instructor’s shortcomings from a pre-requisite course. Which of the following is the BEST way to handle this situation? A. Correct the learners in front of the class. |
D. State that the classroom is not the place for these types of conversation.
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During discussion a learner challenges an answer the instructor provides. Which of the following is the BEST method for handling the situation? A. The instructor should answer the questions to demonstrate product knowledge and transfer information. |
B. Always make the supporting documentation the authority when answering questions. |
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At the beginning of a training session dealing with very large equipment, an instructor observes that some learners seem nervous. During introductions the same learners indicate they are unsure of their ability to learn such a large piece of equipment. Which of the following is the instructor’s BEST action? A. Advise the learners to take the class at their own pace and then assign groups so not all learners will have to deal with the large equipment. |
D. Encourage the learners and compare their skills to the training objectives and current job requirements. |