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49 Cards in this Set
- Front
- Back
The reasons that people resist change include all of the following EXCEPT FOR:
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D. threat to ego.
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Internal forces that create a need for change for a supervisor include the following EXCEPT FOR:
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C. government regulations.
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All of the following are characteristics of an innovative culture EXCEPT:
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D. closed systems focus.
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Outside consultants hired by an organization to provide advice and assistance for major system-wide changes may be at a disadvantage because they have an inadequate understanding of the organization's:
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E. All of these.
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Resistance to change can be reduced through communication with employees to help them see the logic of the change.
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A. True
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The easiest type of resistance to change for supervisors to deal with is when it is implicit or deferred.
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B. False
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In the traditional change process, unfreezing the equilibrium state can be achieved by the following ways EXCEPT FOR:
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C. not combining the increase of driving forces with the decrease of restraining forces.
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The type of view of change that takes into consideration that environments are both uncertain and dynamic is the:
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D. contemporary view
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Resistance to change can surface in the following forms for a supervisor EXCEPT FOR:
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C. covert
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Innovations are evaluative statements or judgments concerning objects, people or events.
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B. False
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The process of turning a creative idea into a useful product or service, or method of operation is called:
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E. innovation
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According to the change process model, successful change requires unfreezing the status quo, changing to a new state, and refreezing the new change to make it permanent.
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A. True
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Techniques to overcome resistance to change include all of the following EXCEPT FOR:
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D. announcing change in the newspaper.
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Cultural variables that foster innovation include all of the following EXCEPT FOR:
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E. closed systems focus.
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Ways to overcome resistance to change include all of the following EXCEPT:
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E. do not address employees feelings.
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New government regulations, changing social and political trends, new tax laws, and changes in labor market conditions have no effect on supervisors' roles in the organization.
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B. False
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One of the most well-documented findings in the study of people at work is that individuals:
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B. resist change.
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When a supervisor, in cooperation with company officials, make sweeping changes in his or her department, that effort is frequently called:
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E. organization development.
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Innovative organizations tend to have similar cultures.
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A. True
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The ability to combine ideas in a unique way or to make unusual associations between ideas is:
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B. creativity
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In an organization with an innovative culture you will find an environment with the following low controls EXCEPT FOR:
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E. goals.
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Employees often fear any change in their work environment may reduce their:
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E. job security or income.
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Within the Human Resources category, innovative organizations do all of the following EXCEPT FOR:
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E. seek employees that are not creative and resist change.
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the ability to combine ideas in a unique way or to make unusual associations between ideas is called:
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B. creativity.
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External forces that create a need for change for a supervisor include the following EXCEPT FOR:
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B. long range plans.
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The traditional view of change was appropriate during the calming periods of:
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C. 1950s, 1960s, and 1970s.
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The type of resistance efforts that are more subtle and difficult for a supervisor to recognize are the:
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D. implicit resistance efforts.
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Evaluative statements or judgments concerning objects, people, or events is called:
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A. attitudes.
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Evaluative statements or judgments made by employees concerning objects, people, or events that reflect how people feel about something are their:
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A. attitudes.
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In an organization with an innovative culture you will find an environment with the following low controls EXCEPT FOR:
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E. goals.
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Employees often fear any change in their work environment may reduce their:
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E. job security or income.
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Within the Human Resources category, innovative organizations do all of the following EXCEPT FOR:
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E. seek employees that are not creative and resist change.
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the ability to combine ideas in a unique way or to make unusual associations between ideas is called:
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B. creativity.
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External forces that create a need for change for a supervisor include the following EXCEPT FOR:
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B. long range plans.
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The traditional view of change was appropriate during the calming periods of:
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C. 1950s, 1960s, and 1970s.
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The type of resistance efforts that are more subtle and difficult for a supervisor to recognize are the:
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D. implicit resistance efforts.
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Evaluative statements or judgments concerning objects, people, or events is called:
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A. attitudes.
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Evaluative statements or judgments made by employees concerning objects, people, or events that reflect how people feel about something are their:
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A. attitudes.
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When employees have not been involved in a change from its beginning, they will usually actively support the change.
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B. False
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People who act as catalysts and assume the responsibility for overseeing the change process are called:
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D. change agents.
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Which reason for change attacks a person's ability to be specialized in a skill?
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B. Threat to expertise
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The following activities would create change in a supervisor's environment EXCEPT FOR:
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A. preserving the status quo.
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The following are steps in a traditional change process EXCEPT FOR:
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B. maintaining complacency.
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Many of today's supervisors are having to learn to manage in a world of constant:
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E. change.
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An employee's attitude has no affect on department morale.
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B. False
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Innovation can be viewed as a fourfold process that includes all of the following EXCEPT FOR:
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B. job design
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A pay increase, a new job title, flexible work hours are examples of incentives that can help reduce resistance to change.
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A. True
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If employees have trust and confidence in you, they're less likely to be threatened by changes you propose.
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A. True
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Creativity can be viewed as a fourfold process consisting of all of the following EXCEPT FOR:
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E. ideas.
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