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45 Cards in this Set
- Front
- Back
after objectives and standards are set, what step comes next in the control process? |
measure results |
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wwhen a soccer coach tell her players at the end of a losing game, "you did well in staying with our game plan," she is using a/an ______ as a measure of performance. |
input standard |
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when an automobile manufacturer is careful to purchase only the highest quality components for use in products, this is an exmaple of an attempt to ensure high performance through ________ control. |
feedforward |
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management by exception means ___________ |
focusing attention where the need for action is greatest |
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a total quality management program is most likely to be associated with _____________. |
continuous improvement |
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the ___________ chart graphically displays the scheduling of tasks required to complete the project. |
gantt |
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when MBO is done right, who does the review of a team members performance accomplishments? |
both the team member and team leader |
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a good performance objective is written in such a way that it |
can be easily measured |
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a team leader is not living up to the concept of MBO if he or she |
sets performance objectives for individual team members |
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if an org's top management establishes a target of increasing new hires of minority and female candidates by 15% in the next 6 months, this is an exmaple of a/an __________ standard from control purposes |
output |
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when a supervisor works alongside an employee and corrects him or her immiediately when a mistake is made, this is an exmaple of _________ control |
concurrent |
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when one team member advises another team member that "your behavior is crossing the line in terms of our expectations for workplace civility" she is exercising a form of ________ control over the other person's inappropriate behaviors |
clan |
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in CPM/PERT, "CPM" stands for |
critical path method |
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in CPM/PERT analysis, the focus is on _________ and the event _________- that link them together with the finished product |
activities; sequences |
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among the financial ratios often used for control purposes, current assets/current liabilities is known as the |
current ratio |
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which is the best question to ask to start the strategic management process? |
"what is our mission?" |
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the ability of a business firm to consistently outperform its rivals is called |
competitive advantage |
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general electric is a complex congolmerate that owns many firms operating in very different industries. the strategies pursued for each individual firm within GE umbrella would best be called ________ level strategies |
business |
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an org that is downsizing by cutting staff to reduce costs can be described as pursuing a _________strategy |
retrenchment |
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when you buy music downloads online, the firm selling them to you is engaging in which type of e-business strategy? |
B2C |
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the alliances that link firms in supply chain management relationships are examples of how businesses can use ____________ strategies |
cooperation |
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among the global strategies that international businesses might pursue, the _________ strategy most directly tries to customize products to fit local needs and cultures in different countries. |
multidomestic |
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if google's top management were to announce that the firm was going to by federal express, this would be a strategy of growth by __________-. |
diversification |
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___________ are special strengths that an org has or does exceptionally well and that help it outperform competitors |
core competencies |
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a ___________ in the BCG Matrix would have a high market share in a low growth market. |
cash cow |
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in porters five force model, which of the following conditions is most favorable from the standpoint of industry attractiveness? |
low bargaining power of suppliers |
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the two questions porter asks to identitfy the correct competitive strategy for a business or product are :1- what is the market scope? 2- what is the _____________? |
source of competitive advantage |
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when coke and pepsi spend millions on ads trying to convince customers that their products are unique, they are pursuing what porter calls a ___________ strategy |
differentiation |
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a firm that wants to compete with rivals by selling a very low priced product in a broad marker would need to successfully implement a ____________ strategy. |
cost leadership |
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in addition to focusing on strategy implementation and strategic control, the responsibility for strategic leadership of an org involves success with ____________- |
the process of continuous change |
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the main purpose of organizing as a management function is to ____________. |
arrange people and resources to accomplish work |
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an org chart is most useful for |
showing designated surpervisory relationships |
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rumors and resistance to change are potential disadvantages often associated with _________. |
informal structures |
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when an org chart shows that vice presidents of marketing, finance, manufacturing, and purchasing all report to the president, top management is using a _________ structure. |
functional |
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the "two-boss" system of reporting relationships is both a potential source of problems and one of the key aspects of _________ structures. |
matrix |
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ta manufacturing business with a functional structure has recently acquired two other businesses with very different product lines. the president of the combined company might consider using a __________ structure to allow a better focus on the unique needs of each product area. |
divisional |
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an org using a __________ structure should expect that more problems will be solved at lower levels and that top managers will have more time free to engage in strategic thinking. |
matrix |
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the functional chimneys problem occurs when people in different functions ____________. |
fail to communicate with one another |
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an org that employs just a few "core" or essential full time employees and outsources a lot of the remaining work shows signs of using a ____________ structure/ |
network |
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a "tall" org will likely have ________ spans of control than a "flat" org with the same number of members. |
narrower |
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if a student in one of your course groups volunteers to gather info for a case analysis and rhe other members tell him to go ahead and choose the info sources he believes are most important, the group is giving this student __________ to fulfill the agreed-upon task |
authority |
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the bureaucratic org described by max weber is similar to the __________ org described by burns and stalker. |
mechanistic |
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which org design would likely be a good fit for a dynamic and changing external environment? |
organic |
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workers following a compressed workweek schedule often work 40 hours in ________ days. |
4 |
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which alternative work schedule is identified by working mother magazine as being used by all companies on its list of "100 best employers for working moms" |
flexible hours |