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40 Cards in this Set
- Front
- Back
AXIS
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A user friendly customer tracking system that incorporates information from WorldTracer.
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BOCC
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Baggage Operations Control Center
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BSO
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Baggage Service Office at the airport.
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CCB
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Customer Care Baggage
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CODESHARE
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An agreement that allows one carrier to use its two-letter airline code to purchase and market seats aboard an aircraft operated by another carrier.
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CONCORD
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Claim department database.
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CONNECTION
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A change of planes.
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CRO
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Complaint Resolution Official--an Airport Customer Service employee, trained in disability regulations with the authority to resolve any disability related issue.
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DELTAMATIC
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Delta Air Lines' computer system that stores all passenger reservation information.
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DIRECT FLIGHT
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A flight that stops between the passengers board point and off point, but involves no change of aircraft.
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DISPLAY
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Information shown on the screen.
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DL-Term
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A windows-based operating system that allows access to Deltamatic.
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ETR
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Electronic Ticket Record: Tickets are generated electronically and held in the computer.
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FasTrak
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A user friendly baggage tracking system, created by NorthWest, that incorporates information from WorldTracer.
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FINAL DESTINATION
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The city on the itinerary where travel terminates.
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FTO
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Field Ticket Office at an airport.
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GATEWAY CITY
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A passenger's first point of arrival or last departure point when traveling from one country to another.
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HUB CITY
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A central point that receives passengers arriving on flights from any location and then transfers them to flights departing to their final destination.
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IATA
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International Air Transport Association--An association that establishes international rules and standards for participating air carriers.
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INBOUND
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An arriving flight.
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INTERLINE
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Between airlines.
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IROP
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Acronym for Irregular Operations. Anything that causes a flight to deviate from its planned schedule, not including major weather disruptions or airport closures.
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ITINERARY
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The part of the PNR which is made up of air space, rental cars, hotels or tour information.
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KIOSK
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Resembling small, stand-alone ATM machines. Delta's self-service check-in kiosks are a convenient tool for customers to complete simple transactions, such as check-in and baggage check.
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KM
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Knowledge Management. Information database for all Delta information with a similar format as Google search engines.
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LEG
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The space between two consecutive scheduled stops on any given flight.
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NON STOP FLIGHT
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A flight that makes no stops from the passenger's board point to off point.
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OA or OAL
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Other airline.
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ONE WAY
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Travel from origin to destination with no return.
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OPERATING CARRIER
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The airline that operates the flight and allows a codeshare partner to market its 2-letter code and sell seats on its flight.
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ORIGIN
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The passenger's first board point.
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OUTBOUND
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A departing flight.
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PBT
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Passenger Bag Tag Data Base-Delta's internal baggage tracking System.
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PNR
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Passenger Name Record-Passenger reservation containing a passenger's phone number, itinerary, name, and ticketing information.
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RECORD LOCATOR
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The six digit confirmation code assigned to a PNR.
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ROUND TRIP
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Travel from origin to destination and return to the same origin point.
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SEGMENT
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Part of a journey from a passenger's boarding pont to a deplaning point. Each flight coupon represents a segment of a trip.
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SITA
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Societe Internationale de Telecommunications Aeronautiques--the airline communications company that created and maintains World Tracer.
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SKYMILES
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Delta Air Lines' incentive program for the frequent traveler: Passengers are eligible for awards based on miles accumulated by using Delta or our partners.
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WORLDTRACER
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Centralized baggage tracing system created and maintained by SITA and currently used by over 360 members.
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