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82 Cards in this Set
- Front
- Back
Order status field value is not populating from an external processing system during a transaction. How do you troubleshoot?
* Server Process Down * Apex callout * Integration log * Debug log |
Debug log
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Universal container has account status field prospect and customer. Admin wants to automatically change status value from prospect to customer when opportunity is won. Choose 2
* Use Visualforce to update Account status field * Use Apex trigger to update account status field * Create Opportunity workflow rule to update account status field * create account workflow rule to update account status field |
Use Apex trigger to update account status field
Create Opportunity workflow rule to update account status field |
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Admin wants parent case cant be closed until all child cases are closed.
* Validation rule on child case before closing it * workflow on parent to check status of child case * Rollup summary on child * Apex trigger to check child case status before closing it |
Apex trigger to check child case status before closing it
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Recruiters at Universal container uses the position object to enter and track new position. They are required to select existing salesforce user in hiring manager field. what type of relationship exist between position and user object.
* Master Detail * Hierarchical * Junction * Lookup |
Lookup
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Capability of Territory management:
* In grants access to records regardless of ownership * It grants access to records based on profile * It grants access to record based on Ownership * It grants access to record based on role hierarchy |
In grants access to records regardless of ownership
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What tool can be used to move metadata between two different production environment. Choose 2
* Force.com IDE * Force.com Migration tool * Force.com SOAP API * Change Set |
Force.com IDE
Force.com Migration tool |
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Admin wants to make exact copy of production metadata in developer sandbox.
* Schedule full weekly backup * Schedule Sandbox refresh * Create and Deploy change set * Use Developer COnsole |
Schedule Sandbox refresh
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Admin uploaded a Change set but realized that dependent component is missing.
* Clone Changeset, Add dependent component and upload new changeset * Deploy and manually add dependent component * Edit changeset and select active checkbox * Deploy and create new changeset and add component |
Clone Changeset, Add dependent component and upload new changeset
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What must be considered in Communities for internal and external users. External users are using chatter. Choose 2
* Use Ideas, Q&A * External and Internal users should be on different community * You need to enable Chatter * New Users should use Customer portal and partner portal instead of community |
Use Ideas, Q&A
You need to enable Chatter |
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What are abilities of both Customizable and Collaborative forecasting. Choose 2
* Ability to have Product family in Forecast * Ability to edit Forecast of Users * Ability to setup forecast category * Ability to do monthly and quarterly forecast |
Ability to edit Forecast of Users
Ability to do monthly and quarterly forecast |
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A user wants to be able to find duplicate records. What permission is needed to show "Find Duplicate" button.?
* Merge * Edit * Delete * Modify All Data |
Delete
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A custom field can be Viewed by profile Sales Manager, VP of Sales and System Administrator. However this field should only be edited by VP of sales and System Administrator profile. How to Setup.
* Modify Role Hierarchy * Create Permission set and assign to profiles VF of Sales and System Admin * Set Field level Security * View All Data for rofiles VF of Sales and System Admin |
Set Field level Security
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Capability of Collaborative Forecast and Customizable Forecast Choose 2
* Create custom Field * Choose monthly or quarterly * Rename Categories * Track sales quotes |
Choose monthly or quarterly
Track sales quotes |
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Universal Container set a Territory Management where in managers and sales supports are in the same role. What could be the access of the Managers on Account and Opportunity? Choose 3
* Edit and Transfer on opportunity, regardless who owns it * View all on opportunity That is related to an account, regardless who owns it * Edit, delete and transfer on opportunity that is related to an account regardless who owns it * Edit on accounts, regardless who owns it * Edit, delete and transfer on accounts that is related to an account regardless who owns it |
View all on opportunity That is related to an account, regardless who owns it
Edit on accounts, regardless who owns it Edit, delete and transfer on accounts that is related to an account regardless who owns it |
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Things to considered enabling Territory Management , Choose 2
* Users can only go to one territory * Cannot be disable again * Must be set the same setting with role hierarchy * Changes on Account Opportunity and Cases |
Changes on Account Opportunity and Cases
Cannot be disable again |
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What sums up to the Manager on both the Collaborative and Customizable Forecasting?
* Quota Amount * Opportunity Amount * Product Quantity * Expected Revenue |
Opportunity Amount
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A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this? Choose 2
* Create the dashboard as a dynamic dashboard * Grant the sales manager the "Manage Dynamic Dashboards" permission. * Grant the sales manager the "Drag-and-Drop Dashboard Builder" permission. * Grant the sales manager the "View My Team's Dashboards" permission |
Grant the sales manager the "View My Team's Dashboards" permission
Create the dashboard as a dynamic dashboard |
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In deleting Meta-Data from a Developer Org., what tool can you use? Choose 2
* Force.com IDE * Force.com Migration Tool * Dataloader * Change Set |
Force.com IDE Force.com Migration Tool |
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The VP for Marketing wanted to create a new campaign per region on Accounts with no open Opportunities. What tool can you use?
* Analytical Snapshot * Joined Report * Cross Filter * Standard Filter |
Cross Filter
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What is used to deploy changes on Meta-Data to different org? Choose 2
* Username and password * Force.com IDE * Settings of Fields * Change Set |
Username and password |
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Universal Container has a custom object to track complaints. They use a field to view related complaints. What is the relationship?
* Master Detail Relationship * Junction Object * Look-up Relationship * Hierarchical Relationship |
Look-up Relationship
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VP for Marketing needs to edit the Opportunity Pick List values. He needs to constantly modify the page layout. What so you need to do address the issue?
* Give Modify All Data permission * Create a permission set on Opportunity * Assign as Delegated Admin on object * Permission on Edit Page Layout for Pick List |
Assign as Delegated Admin on object
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A user needs to copy existing products from a pricebook. What should be taken into consideration when cloning products or pricebooks?
* Pricebook must be enabled first before user can use the the pricelist * Pricebooks cannot be cloned when the user has no access on products andpricebooks * Enable manage pricebooks * Customer should be able to create a pricebook if they have access to pricelist |
Pricebooks cannot be cloned when the user has no access on products and pricebooks
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What are the things to consider about master detail (choose 3)
* Child record will be deleted when parent is deleted * Master object will be the master object in a report * We need to fill up lookup fields in child object * child record won’t be deleted when parent is deleted |
Child record will be deleted when parent is deleted
Master object will be the master object in a report We need to fill up lookup fields in child object |
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Pricebooks’ OWD is set to No Access. What should an admin do to allow users to select a product & pricebooks for their opportunity?
* Manually share pricebooks to individual users * Modify opportunities to include selected products and pricebooks * Create sharing rule on pricebooks and grant access to individual users * Grant “Manage Pricebooks” to individual users |
Manually share pricebooks to individual users
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Universal containers set Job applicants to have the Position that they have applied for as a required field. Also, Position can have multiple Job applicants. If the Position is to be deleted, all Job applicants that are related to it should not be deleted. What type of relationship do Job applicants have with Position?
* Create a lookup relationship with Position as the parent * Create a custom object between Position and Applicant with lookup field to the junction * make a many to many relationship using a junction object * Create a master-detail relationship with Position as the master |
make a many to many relationship using a junction object
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When will account assignment rules automatically assign an opportunity to a territory ?
* Account ownership was changed * Account has no assigned territory * Account has multiple territories * When opportunity has no assigned territory and account has been assigned to a territory |
When opportunity has no assigned territory and account has been assigned to a territory
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In Collaborative Forecasting, what can a Forecast manager do? Choose 2.
* Ability to assign users to forecasts in the Forecasts hierarchy * Ability to edit opportunities of the users below the Forecast hierarchy * Ability to see all forecasts of the users below in the Forecast hierarchy * Ability to view opportunities of the users below the Forecast hierarchy |
Ability to see all forecasts of the users below in the Forecast hierarchy
Ability to view opportunities of the users below the Forecast hierarchy |
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Testing an AppExchange package is completed on Developer Sandbox, what needs to be done to deploy the package to production without any customization?
* Metadata API * Create and Deploy change sets * Create Package and deploy using Force Migration Tool * Install package on production from AppExchange |
Install package on production from AppExchange
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Admin wants to restrict visibility of product support cases to a set of five users with different roles. How can he achieve this requirement?
* Change the profile setting of each user's profile to provide access to cases with product support record type * Change the OWD settings of cases to public read-only * Add permission sets to grant access to the product support record type to the set of five users * Create New Profile and Provide all five users with View All and Modify All permission to cases. * Create Public Group and add those five users in group and use Sharing rule to grant access that public group |
Create Public Group and add those five users in group and use Sharing rule to grant access that public group
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What components can be transferred from Sandbox to Production Org via change sets? Choose 2
* Email templates * Field settings * Field type changes * Account team roles |
Email templates
Field type changes |
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What things should be specified by the admin to deploy changes from Sandbox to Production org using Force.com IDE? Choose 3
* Data to be included * Username and password * Change set connection settings * Configuration that needs to be transferred * Environment where changes will be transferred |
Username and password
Configuration that needs to be transferred Environment where changes will be transferred |
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"Object" data needs to be pulled up monthly from an org and stored elsewhere. What can be done to perform this? Choose 2
* Select "Object" Export from Data Management * Use Data Loader * Select "Schedule Export" from Data Export * Use Data Exporter |
Use Data Loader
Select "Schedule Export" from Data Export |
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How can an admin ensure that cases will be handled in multiple channels? Choose 2
* Offer a Live Agent Chat button on the company website. * Expose case feed options on the company website. * Use Chatter Answers in the company Community page |
Offer a Live Agent Chat button on the company website.
Use Chatter Answers in the company Community page |
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Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?
* Agent's manager is inactive * He is not Manager of any User * Approval process is not activated for him * There is error in Approval Process |
Agent's manager is inactive
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In UC when opportunity is 50,000 USD, manager has to approve prior to moving to next stage. There are two managers in 2 regions. What should admin do that the right manager approves the opportunity?
* Approval send to 2 managers * Approval send to 1 managers and check if he is not the approval, he send it to the other * Create a lookup field within opportunity to get manager details of users * Create an assignment rule to auto fill manager in opportunity |
Create a lookup field within opportunity to get manager details of users
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A field’s label was changed in the sandbox. What should be done that the production’s field label will also be changed? Choose 2
* Dataloader * Changeset * Manually change the field label in production * Import wizard |
Changeset
Manually change the field label in production |
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Salary field was created in Recruiting Object. Recruiting OWD is private. Recruiter and HR manager should have salary field visible. What should be done? (Choose 2)
* Make OWD Read/write * Permission set and assign to HR manager and Recruiter * Sharing rule on Salary Field * Profile permission to Read-only |
Permission set and assign to HR manager and Recruiter
Profile permission to Read-only |
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The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? Choose 2
* A custom report type with Opportunity as the primary object and Activity as the secondary object * An opportunity report with a cross-object filter of opportunities without activities * A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B * A standard opportunity filtered by the field Last Activity and a custom date range that is blank |
An opportunity report with a cross-object filter of opportunities without activities
A standard opportunity filtered by the field Last Activity and a custom date range that is blank |
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A job applicant object needs to be associated to Position object. Company wants that when a Position is deleted, all applicants should also be deleted. What type of relationship would this be?
* Hierarchical * Master-detail * Lookup * System information |
Master-detail
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The VP of the company is always travelling and uses only an iPad for office communications. Employees, who are chatter users, needs to submit their quotes for approval by the VP. How will the system admin meet this? Choose 2
* Enable Approval by Email * Enable approval by Chatter * Configure Salesforce for Outlook * Enable Salesforce Mobile |
Enable Approval by Email
Enable approval by Chatter |
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A Standard user wanted to add a value on a Picklist. Currently, the system Admin is not able to do this. What can the System Admin do?
* Make the user a Delegated System Admin for that Object * Clone the System Admin Profile and assign it to the user for the mean time * Give the user Modify All permission * Make the user a Delegated System Admin User |
Make the user a Delegated System Admin for that Object
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With "Salesforce for Social Media" AppExchange you can Integrate Salesforce with... Choose 4
* Linked In * Klout * Bitly * Google+ |
Klout
Bitly |
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What can be created from "Salesforce for Social Media" AppExchange ? Choose 4
* Contact * Campaign * Account * Case * Solution * Lead |
Contact
Case Solution Lead |
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What are types of tagging available in Library / Workspace / Content ? Choose 3
* Open Tagging * Protected Tagging * Public Tagging * Private Tagging * Guided Tagging * Restricted Tagging * Open to all Tagging |
Open Tagging
Guided Tagging Restricted Tagging |
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In "Setup | Salesforce CRM Content | Settings" , what will happen if you uncheck "Enable content pack creation" ? Choose 5
* You can create New "Content Pack" * You can clone existing "Content Pack" * You can delete "Content Pack" * You can change Title of "Content Pack" * You can change description of "Content Pack" * Edit documents inside existing Content Pack * You can add , Edit Tags * You can Change Language |
You can delete "Content Pack"
You can change Title of "Content Pack" You can change description of "Content Pack" You can add , Edit Tags You can Change Language |
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How to make sure that sandbox has the latest or updated version?
* Use ANT Migration Tool * Use Dataloader * Use Changeset * Refresh Sandbox |
Refresh Sandbox
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Which of the below tools can be used to migrate Metadata / Schema Information from one Sandbox to other ? Choose 2
* Data Loader * Weekly Export Services * Force.com Migration Tool * Force.com IDE |
Force.com Migration Tool
Force.com IDE |
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How can someone be an owner of a records of ACCOUNT without being a record creator?
* User is Member of Queue * User is member of Account Team * User is above the owner in the role hierarchy |
User is above the owner in the role hierarchy
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Position and job opening is a Master Detail relationship. OWD for Position is Private. Someone else wants to edit Job Openings. How to do it?
* Create Sharing rule in Position * Create Sharing rule in Job Application * Create Apex based Sharing * Create Manual Sharing |
Create Sharing rule in Position
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Custom object with billing state, province and zip code. How we can make sure that Zip code is Correct as per billing State ?
* Create Validation rule and use VLOOKUP to check zip code against stored Billing State * Create Validation rule and use HLOOKUP to check zip code against stored Billing State * Create Workflow to automatically update Zip code from stored Billing State |
Create Validation rule and use VLOOKUP to check zip code against stored Billing State
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How can a system administrator enrich data through social media?
* Use Facebook to import educational background of the contact * Use the company's Facebook to share information * Use LinkedIn to view information of the contact * Use Twitter to view contact's tweet while viewing contact record |
Use LinkedIn to view information of the contact
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What access can users have to Accounts and Opportunities when territory management is enabled?
* Transfer and Delete opportunities regardless of the owner of the record * View Account records regardless of the account record owner. * Edit, Transfer and Delete Opportunity records regardless of the record of the owner. * Edit Opportunity records regardless of the account owner |
View Account records regardless of the account record owner.
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What can an administrator do to enable customers to submit service request? Choose 2.
* Enter live chat agent on the company website * Enable chatter answers * Enable the service cloud console on the company website * Enable case feed on the company website |
Enter live chat agent on the company website
Enable chatter answers |
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A Manager needs a report created based on the following requirements: All accounts with opportunities Closed-Won All accounts with Closed Cases What can you do as a system administrator?
* Create a joined report * Create a custom report type * Use Bucket Field in Tabular Report * Use Bucket field in Summary |
Create a joined report
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JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?
* Criteria based sharing rules will be recalculated * Ownership based rules will be recalculated * No changes will be made |
Ownership based rules will be recalculated
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What can James as a Delegated Administrator do? Choose 2
* Create a custom tab * Manage custom objects * Modify the OWD settings * Create Custom Object |
Create a custom tab
Manage custom objects |
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Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?
* Remove the record type access for all users except the 5 mentioned. * Give the "View All Data" permission to the 5 mentioned users using permission sets. * Create a new profile and assign the 5 users to the new profile. * Create a criteria based sharing rule for the 5 users. |
Create a new profile and assign the 5 users to the new profile.
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A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use? * Assignment rule * Assignment rule, Approval Process, Workflow Rule * Assignment Rule, Workflow Rule * Assignment Rule, Auto-Response Rule, Workflow Rule |
Assignment rule, Approval Process, Workflow Rule
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What can a system administrator do to simplify searching in Knowledge for users? Choose 3
* Create synonyms * Create Data Categories * Create Filters * Prepopulate to Search tab of common fields from Case like Subject |
Create synonyms
Create Data Categories Prepopulate to Search tab of common fields from Case like Subject |
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A user reports that a field can no longer be seen in the page layout. What can a system administrator use in order to troubleshoot this?
* Setup audit trail * Field history tracking * System log * Field audit |
Setup audit trail
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Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2
* Email log * Setup audit trail * Debug Log * Time-Based Workflow |
Email log
Debug Log |
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There is Custom Object and Only System admin has CRED access. Now they want to extend it to VP User. How System Administrator can achieve this ? Choose 2
* OWD * Sharing Rule * Create Custom Profile * Change existing Standard Profile * Use Permission Set |
Create Custom Profile
Use Permission Set |
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What happen when using changesets (choose 2)
* needs one inbound and outbound * Has a feature that will validate the changeset before deploying * Transfer all Profiles * Transfer all Data |
needs one inbound and outbound
Has a feature that will validate the changeset before deploying |
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System admin wants - when opportunity stage is change the amount field is incremented.
* create workflow field update on account * use rollup summary on account * use cross object formula * create workflow field update on opportunity |
create workflow field update on opportunity
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User is not the Owner of record and he has been given READ/WRITE permission using Manual Sharing. However his profile only has READ permission. What will be actual permission for that record of that user?
* can edit * can read only * can only edit what he owns * can delete record |
can read only
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System admin - wants to make sure that when an opportunity is closed - nobody can modify it.
* Change OWD setting read / write * validation rule with priorvalue(isclosed) = true * create workflow (isclosed) is true - if customer modifies it * give read only permission on close opportunity |
validation rule with priorvalue(isclosed) = true
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How User can import Quota in Forecast ? Choose 2
* Dataloader and API * User Information / Records related list * Using Changeset * Using Import Wizard – does not support quotas * Using Forecast Tab |
Dataloader and API
User Information / Records related list |
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Sales manager wants to edit opportunity but is unable to do because he doesn’t have Edit permission for Opportunity Object. so what does he need to access/accomplish this ?
* create a permission set to allow edit * Include in Team Selling * Change owd to read / write * grant access in the hierarchy in OWD |
create a permission set to allow edit
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System admin wants to give "view all data" to a user who have different profiles and different roles ? how can he do this ?
* delegate admin to the users * permission set to those users * Set owd to read/write * give view all data on that object |
permission set to those users
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Customer wants to make sure that he is given a summary report on 4 regions weekly. How to achieve this?
* Analytical snapshot * created dashboard with filters given to them weekly * dynamic dashboard with filters given to them weekly * create individual dashboards for each then schedule them weekly |
Analytical snapshot
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Admin is asked to restrict visibility of cases of a particular record type to 5 users. One user is assigned the Support Manager Profile, while the other four are assigned th Support Representative Profile. How can admin accomplish this?
* Create a Public Group and parent case record type * Create a Public Group and criteria-based sharing rule to extend to the 5 users * Create a new profile for the 5 users * modify the profiles of the 5 users |
Create a new profile for the 5 users
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Read/Write access for Product Support Cases has been granted via criteria-based sharing rule. However, profile only has Read access. What privilege does the user have?
* User can edit product support case * User cannot edit product support cases * User can only edit cases he created * User can edit only the cases manually shared to him |
User cannot edit product support cases
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How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2
* Enable restrictive tagging * Change Tagging Field to multi-select picklist * Enable workflow to send email alert for unnamed tags * Customize tags with contributor upon library creation |
Enable restrictive tagging
Customize tags with contributor upon library creation |
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Universal Container created data categories: AMER, AFRICA, LATAM, and ASIA. System administrator should assign some of the data categories to a Sales representative. How can the system administrator do it? Choose 2
* assign data categories to profile of the user * assign data categories to role of the user * assign the data categories to the record types of the user |
assign data categories to profile of the user
assign data categories to role of the user |
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What will happen when you use dataloader to transfer a record to a new owner? Choose 2
* Manual sharing rules will not be carried over * All owner-based sharing will be recalculated * Account Teams will not be transferred * criteria-based sharing rule will be recalculated |
Manual sharing rules will not be carried over
Account Teams will not be transferred |
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Which statements are true about changesets? Choose 3
* Should have at least an Inbound and outbound connection * Feature to validate the changeset before deploying it * Once deployed on the production, apex test code will automatically run * Components will be automatically transferred along with dependent |
Should have at least an Inbound and outbound connection
Feature to validate the changeset before deploying it Once deployed on the production, apex test code will automatically run |
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Manager wants to view a dashboard report without logging in to Salesforce and have the data sent via email weekly.
* create a report and dashboard from that report and schedule a weekly refresh and set an email to be sent to the manager * create an analytical snapshot weekly * Create Joint Report * Create Dynamic Dashboard |
create a report and dashboard from that report and schedule a weekly refresh and set an email to be sent to the manager
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What permission is needed if you need to merge accounts with related opportunities and cases?
* Delete and Edit on Account, edit on opportunities * Delete on Account, Edit on Opportunity and Cases * Edit on Account, Edit and Delete on opportunities * Edit and Delete on Account, Edit on Opportunity and Cases |
Edit and Delete on Account, Edit on Opportunity and Cases
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A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name
* create a workflow field update to concatenate Account name and Opportunity name * use validation to update the field * use Apex trigger to add the Account name to the Opportunity name * Create Approval process to add account and opportunity * Use Rollup Summary field to concatenate |
create a workflow field update to concatenate Account name and Opportunity name
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How can we make sure that users are using a uniformed set of tagging when using Contents. Choose 3
* Enable restricted tagging * Make sure to set specific tagging with the contributors * Create a picklist * Use Prepopulated tagging |
Enable restricted tagging
Make sure to set specific tagging with the contributors Use Prepopulated tagging |
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Universal Container is implementing a new business process. As of now, sales reps needs to manually look up a user's contract whenever setting up a service. What is recommended?
* Setup an entitlement with Service Contract this is automated * Create a workflow rule * Use a validation to make sure that the contract field is filled out |
Setup an entitlement with Service Contract this is automated
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