In today’s world, managers more often, and specifically within Western Union, operate like facilitators. Managers at Western Union do not settle for an employee. The make sure they have the right person for the right job. They engage the new employee (and current employees) in planning the work and directing the process to the final product. These managers monitor the progress of projects, but they listen more often than provide one way direction. So, in this sense, the act of controlling turns into coaching, facilitating and …show more content…
By using control, managers are able to monitor the daily duties of employees and team members and also be able to adjust those duties to ensure the organizational goals are being met and facilitated. This requires that managers are able to receive feedback from employees and customers (Pryor, p. 213). This is essential for Western Union because of the competing organizations. For example, Western Union is competing against Money Gram, so it is important for the company to have a good control and handle over its employees and the effects of its product and