Grupo Santander

Session 6 was conducted with our professor in her office. I stated last week in my reflection paper my concerns pertaining to our professional relationship and her well-being and our professor believed it would be beneficial to have us all meet to discuss the situation and the future of our dyads. However, the duration of this reflection will focus on my interpersonal interactions during the meeting along with incorporating the text to see if my responses align with the concepts stated in the book. The meeting began with our professor directing our attention as to why we were called in to meet. She explained that she had thought thoroughly about the situation, but would like to hear our feedback and where we thought our relationship stood. The room was silent and I felt compelled to speak, but I felt as if I needed to refrain from speaking. The book Improving Therapeutic Communication (Hammond, et.al, 1977) explained that “clients who lack verbal skills, or are guarded... in such instances the counselor will need to actively maintain the client’s verbalization”. I wanted to give Abbey her time to share with me how she felt. After a few short moments I decided to begin the discussion. I noted to myself that the meeting was not a facilitation but instead a shared discussion, it would be necessary for me to share how I was feeling as well. In my responses I wanted to approach her directly, I was upset with the situation and did not feel heard. Nevertheless, I tended to her…

Banco Santander and Bankia are two Spanish banks that focus on sustainability in the banking system and support national and international projects related to sustainability. Santander and Bankia have followed an opposite policy in the past, and it is fascinating to see how their policies have converged. The first bank, Santander, was and continue to be an excellent example of a sustainable bank; and the second bank, Bankia, was in the past an example of a bad bank with very low credibility and…

The case, ‘Santander Acquires Abbey: The Jack Project’, applies a general strategic management focus to an analysis of the ‘Jack Project’, the Spanish banking group’s IT centric project to acquire Abbey.…

Spanish consumer, are family, educational system, media and leisure time. (Martín, 2003) a) The Spanish consumer profile Generally speaking we can say that the profile of the Spanish consumer is very demanding, he expects quality and product safety, he is individualistic and autonomous and he has a high opinion of himself as a consumer. He is concerned almost as much as their physical health aspect. The Spanish consumer also evolves each year and progresses in its qualification as a consumer, he…

states that (in US dollars) the Gross Domestic Product (real growth rate) reached 2.5% , GDP purchasing power $2.227 trillion, and GDP per capita $17,500. The global ranking of the country can also effect the size of the economy, for Mexico, Global Ranking in terms of PPP was 94, Global Ranking in Nominal was 15. In terms of income distribution among its residents the Gini Coefficient was 4.83 in 2008 (The World Factbook). In Mexico’s economy its top industries include: food and beverages,…

Iberia has created ‘Iberia Plus’ and ‘Iberia Sendo’ (Iberia, 2014), which are a services for its customers who let them get points (‘Avios’) that bring them great discounts and some other benefits out of Iberia. Iberia makes some alliances with many other companies such as banks (Santander, Popular…), Insurance companies (AEGON, Grupo Mutua Madrileña…), fuel companies (Repsol, Campsa…), hotels (Barceló Hotels & Resorts, Accor Hotels, Hilton Hotels…), etc. (Iberia, 2013) to expand the benefits of…