The Home Depot Lingo

Front 1

A & C Graph

Back 1

Associate and Customer Graph

Front 2

AACG

Back 2

Associate Advice and Counsel Group

Front 3

AC

Back 3

Associate Communications

Front 4

admin

Back 4

Administrative Assistant

Front 5

ad event

Back 5

notification os special storewide events to come

Front 6

AIMS

Back 6

Associate Information Management System

Front 7

All-Store Meeting

Back 7

monthly meeting of all of a store's associates

Front 8

AMEX

Back 8

American Express

Front 9

AP

Back 9

Accounts Payable; Asset Protection

Front 10

API

Back 10

Asset Protection investigator

Front 11

APM

Back 11

Asset Protection Manager

Front 12

APS

Back 12

Asset Protection Specialist

Front 13

AR

Back 13

Automatic Replenishment program

Front 14

ARG

Back 14

Associate Resource Group

Front 15

Ariba

Back 15

Purchasing/expense reporting application used by store and MET associates

Front 16

ASDS

Back 16

Associate Support Department Supervisor

Front 17

ASM

Back 17

assistant store manager

Front 18

ASN

Back 18

advanced shipment notice

Front 19

associate

Back 19

lowercase - any employee of The Home Depot. We use the term "associates" rather than "employees". This applies to all full-time, part-time, salaried and hourly associates.

Front 20

ASW

Back 20

average sales per week

Front 21

ASW (F)

Back 21

average sales per week forecast

Front 22

A-velocity

Back 22

products that sell the fastest

Front 23

AwareLine (aka The Home Depot Awareness Line)

Back 23

a toll-free number available to associates to report possible illegal activity or violations of company policy

Front 24

B2B

Back 24

Business to business

Front 25

baby SKU

Back 25

For a single product, e.g., a single tile

Front 26

Back End

Back 26

Receiving area of the store

Front 27

bar code

Back 27

Two words

Front 28

bay

Back 28

Selection of racking with product in it

Front 29

BBH

Back 29

Building Better Health

Front 30

BDC

Back 30

Bulk distribution center

Front 31

BEAR

Back 31

Back End Automation and Reengineering program

Front 32

"Before the Apron"

Back 32

A training video

Front 33

best-in-class

Back 33

two hyphens whether used as a noun or adjective; always lower case except as a proper noun or in a title or heading

Front 34

BFS

Back 34

Built from Scratch

Front 35

BIC

Back 35

best-in-class

Front 36

Bid Room

Back 36

Where Special Services orders are submitted for pricing review (now called Volume Pricing Program)

Front 37

BIT

Back 37

Bay integrity tasking; a process that supports on-hand accuracy, proper bay sequencing and correct product pricing

Front 38

Big 3

Back 38

Customer Service, In-Stock, Store Appearance

Front 39

Bill of lading

Back 39

Label attached to product being delivered

Front 40

BOD

Back 40

Board of Directors

Front 41

BODFS

Back 41

Buy Online Deliver From Store

Front 42

BOL

Back 42

Bill of lading

Front 43

BOPIS

Back 43

Buy Online Pick Up in Store

Front 44

BORIS

Back 44

Buy Online Return in Store

Front 45

BOSS

Back 45

Buy Online Ship to Store

Front 46

BR

Back 46

Business Review

Front 47

BRC

Back 47

Business reply card

Front 48

B/S

Back 48

Balance sheet

Front 49

BSR

Back 49

Bay service record; document that is filled out when servicing a bay

Front 50

Buyback

Back 50

A process that returns product to the supplier, usually as part of a merchandising project; one word when used as a noun, two when used as a verb

Front 51

Buyer MD

Back 51

Buyer markdown

Front 52

BYO

Back 52

Buying office

Front 53

CAEL

Back 53

Council for adult and experiential learning

Front 54

CAM

Back 54

Cashier Appreciation Month

Front 55

CAN

Back 55

Canada, Canadian dollars

Front 56

CareerDepot

Back 56

An internal, Online Job Posting system accessible via internet and myApron

Front 57

CAO

Back 57

Computer assisted ordering

Front 58

CapEx

Back 58

Capital expenditures

Front 59

CARE

Back 59

Caring, assisting and responding to employees program

Front 60

CARE/Solutions for Life

Back 60

Lowercase "f" in "for"

Front 61

CASHEND

Back 61

Product displays in front of cash register

Front 62

CBA

Back 62

Cost-benefit analysis

Front 63

CBP

Back 63

Competitor battle plan

Front 64

CCA

Back 64

Cost center accounting

Front 65

CCAO

Back 65

Cyclical computer-assisted ordering

Front 66

CCEA

Back 66

Corporate communications and external affairs

Front 67

CD

Back 67

Construction document

Front 68

CDS

Back 68

Central delivery service

Front 69

CEO

Back 69

Chief executive officer

Front 70

C/F

Back 70

Cash flow statement

Front 71

CFL

Back 71

Compact fluorescent light (bulbs)

Front 72

CFO

Back 72

Chief financial officer

Front 73

Chep

Back 73

High-end pallet

Front 74

CIO

Back 74

Chief information officer

Front 75

CITI

Back 75

Citicorp bank

Front 76

Clipstrip

Back 76

Long, metal strip with clips; used to cross- merchandise small items (project- completers) to vertical beams in bay

Front 77

Close Quote Follow-up

Back 77

Not "closed" (Effort to "close" a quote from a special service like cabinet installations)

Front 78

CMAP

Back 78

Divisional and Cross-Merchandising Action Planner; a booklet that is available in print and on myApron. The merchandising section contains the quarter's top 40 classes as well as entrance, return fenceline and the cross-merchandising plans

Front 79

CMO

Back 79

Chief marketing officer

Front 80

CNENG

Back 80

Canadian English

Front 81

COB

Back 81

Close of business

Front 82

CO

Back 82

Certificate of occupancy

Front 83

COGS

Back 83

Cost of goods sold

Front 84

COM

Back 84

Customer order management

Front 85

Comp

Back 85

Comparative sales; comparative stores; compensation

Front 86

COO

Back 86

Chief operating officer

Front 87

Co-Op

Back 87

Advertising co-operative agreement

Front 88

COS

Back 88

Customer order specialist

Front 89

CRA

Back 89

Computer room associate

Front 90

CRC

Back 90

Commercial revolving charge (credit card)

Front 91

Critical path

Back 91

Responsibility time frame and tracking schedule

Front 92

Cross-merchandise or cross-merchandising

Back 92

Strategically merchandising complimentary items to gain incremental sales

Front 93

CRS

Back 93

Computer room supervisor; centralized replenishment system

Front 94

CRTV

Back 94

Centralized return to vendor; the process through which stores return product to vendors

Front 95

CSM

Back 95

Client Services Manager

Front 96

CSO

Back 96

China sourcing office

Front 97

cu. in.

Back 97

Cubic inch

Front 98

Customers FIRST

Back 98

The company's set of behaviors that governs customer service. F=Find, I=Inquire, R=Respect, S=Solve, T=Thank

Front 99

Damage waiver

Back 99

Additional fee that protects customer if tool is damaged during normal tool usage

Front 100

DC

Back 100

Distribution Center

Front 101

DDS

Back 101

Division Services Director also DSD

Front 102

DEAD PO

Back 102

A canceled purchase order

Front 103

DEM

Back 103

District Execution Manager (MET)

Front 104

DFC

Back 104

Direct fulfillment center

Front 105

DHRM

Back 105

district human resources manager

Front 106

DIDO

Back 106

day-in, day-time (pricing)

Front 107

DIFM

Back 107

do-it-for-me

Front 108

DIH

Back 108

do-it-herself (not DIH)

Front 109

D&I

Back 109

Diversity and Inclusion

Front 110

DISCO

Back 110

Discontinued product

Front 111

DIY

Back 111

do-it-yourself

Front 112

DIYer

Back 112

capital "DIY," lowercase "er" - do-it-yourselfer

Front 113

DM

Back 113

district manager

Front 114

DMM

Back 114

Divisional Merchandising Manager

Front 115

DO

Back 115

district office

Front 116

Do-It-Herself, Do-It-Herself Workshops

Back 116

capital "I", use hyphens

Front 117

DOL

Back 117

Department of Labor

Front 118

DOM

Back 118

District Operations Manager (eliminated 7/2015)

Front 119

DPM

Back 119

division Pro director

Front 120

DR

Back 120

delivery receipt

Front 121

Drive It Home sales incentive program

Back 121

No definition provided.

Front 122

DS

Back 122

department supervisor

Front 123

DSAP

Back 123

Department Safety Awareness Plans

Front 124

DSD

Back 124

division services director (also DDS

Front 125

DS LEAD

Back 125

Department Supervisor Leadership Education & Acumen Development

Front 126

DSM

Back 126

district services manager

Front 127

DSOD

Back 127

department supervisor on duty

Front 128

DST

Back 128

department supervisor training

Front 129

DWCC

Back 129

delivery will call coordinator

Front 130

EAP

Back 130

Employee Assistance Program

Front 131

EAS

Back 131

electronic article surveillance

Front 132

EBIT

Back 132

earnings before income & taxes

Front 133

EBITDA

Back 133

earnings before income & taxes depreciation and amortization

Front 134

EBITR

Back 134

earnings before income, taxes & returns

Front 135

eBuy

Back 135

the online purchasing system accessed through myApron for associates who want to purchase for their department or stores. A wide range of catalog and non-Catholic items are hosted on this site.

Front 136

e-crates

Back 136

reusable and collapsible metal-framed crates used to ship John Deere lawn tractors to stores

Front 137

EDI

Back 137

electronic data interchange

Front 138

EDLP

Back 138

Every Day Low Price

Front 139

EDW

Back 139

enterprise data warehouse

Front 140

EEOC

Back 140

Equal Employment Opportunity Commission

Front 141

e-Forms

Back 141

Online forms for customer satisfaction, donations, asset transfers, and dispositions - they replace paper forms and automate these processes

Front 142

EI

Back 142

ending inventory

Front 143

eLearning

Back 143

No definition provided.

Front 144

ELT

Back 144

Executive Leadership Team

Front 145

EM

Back 145

emerging markets

Front 146

EMM

Back 146

emerging markets manager

Front 147

Employee Self Service (ESS)

Back 147

a Web-based system available for all associates to process, store and update their personal information, including name, address and emergency contact - ESS is located on myApron's Self Service tab

Front 148

Employer of Choice (EOC)

Back 148

when talking in a future-oriented way, discuss our goal or commitment to use "the" (not "an"). "Our goal is to become the Employer of Choice - not just an employer of choice."

Front 149

endcap

Back 149

large display of products at end of aisle

Front 150

E/O

Back 150

Eco Options, an exclusive environmentally friendly brand by The Home Depot

Front 151

EOC

Back 151

Employer of Choice

Front 152

EOD

Back 152

end of day

Front 153

EOM

Back 153

end of month

Front 154

ePOP

Back 154

The computer application on which associates, supervisors and managers order PIP

Front 155

EPS

Back 155

earnings per share

Front 156

ERISA

Back 156

Employee Retirement Income Security Act

Front 157

ESOP

Back 157

employee stock ownership program

Front 158

ESPP

Back 158

employee stock purchase plan

Front 159

ESS

Back 159

employee self service

Front 160

ESVS

Back 160

Enhanced Special Services

Front 161

EVP

Back 161

executive vice president

Front 162

ET

Back 162

Eastern Time

Front 163

E-velocity

Back 163

Product that sell the slowest

Front 164

ext.

Back 164

extension

Front 165

FAQ

Back 165

Frequently asked questions

Front 166

F&I

Back 166

Furnish and install

Front 167

F1

Back 167

Fixture plan

Front 168

F/T

Back 168

Full time

Front 169

FaST

Back 169

Forecast and Scheduling Tool

Front 170

FAST

Back 170

Friendly, Accurate and Safe Transactions (formerly Front End Accuracy and Service Transformation)

Front 171

FAK

Back 171

Freight all kinds

Front 172

FBO

Back 172

Furnished by owner

Front 173

FC

Back 173

Freight claims

Front 174

FDMM

Back 174

Field divisional merchandising manager

Front 175

Fenceline

Back 175

One word, initial capital - a merchandising location in front of The Home Depot stores

Front 176

FES

Back 176

Front End supervisor

Front 177

FID

Back 177

Field implementation director

Front 178

FIRST

Back 178

The company's set of behaviors that governs customer service. F=Find; I=Inquire; R=Respect; S=Solve; T=Thank.

Front 179

FMVP

Back 179

Field merchandising vice president

Front 180

FOB

Back 180

Freight on board

Front 181

Front Apron

Back 181

The area across the front of the store, usually the concrete pad, that extends from the corner of the outside garden fence to where the building at lumber (past the contractor canopy). The apron also includes anything sticking out into the fire lane or corrals that maybe set up seasonally in the lot.

Front 182

Front End

Back 182

no hyphen, capitalize - the part of the store that consists front end supervisor, head cashiers, cashiers and Lot associates. The Front End includes the mail line, Contractor, Tool Corral, Garden, Returns and Self-Checkout registers.

Front 183

ft.

Back 183

foot

Front 184

FY

Back 184

Fiscal year - no space when used with year (The Home Depot fiscal year is Feb. 1 through Jan. 31.) Example: FY2008

Front 185

FYE

Back 185

fiscal year end

Front 186

G&A

Back 186

general and administrative

Front 187

GAAP

Back 187

Generally Accepted Accounting Principles

Front 188

gal.

Back 188

gallon

Front 189

GALV

Back 189

galvanized footplate

Front 190

GC

Back 190

general contractor; gift card

Front 191

gift card/GC/The Home Depot Gift Card

Back 191

use initial capitals for "gift card" only when used with "The Home Depot"

Front 192

GL

Back 192

general ledger

Front 193

GM

Back 193

gross margin

Front 194

GMROI

Back 194

gross margin return on investment

Front 195

GN9000/GN9001 sign kit

Back 195

Preprinted signs and banners, respectively, that ship to the stores to coordinate with MAP execution

Front 196

GO

Back 196

Grand opening

Front 197

GPM

Back 197

Global product merchant

Front 198

GSA

Back 198

Government Services Administration

Front 199

GS&A

Back 199

General, Selling and Administrative

Front 200

GSG

Back 200

General service guidelines (MET); provides standard process to evaluate the condition of a bay and plan service as well as procedures for packdown, overhead organization, and packout for clipstrips and , overhead organization, and pack out for clip strips and wingstacks.

Front 201

Hardlines

Back 201

Lumber, Hardware, Millworks

Front 202

HC

Back 202

Head cashier

Front 203

HCA

Back 203

Hispanic contractor Association

Front 204

HDC

Back 204

Home decorators collection

Front 205

HDPP

Back 205

Home Depot protection plan

Front 206

HDPS

Back 206

Home Depot paint system

Front 207

HD SIC

Back 207

Home Depot standard industry code (field in Salesforce.com).

Front 208

HDTV

Back 208

The Home Depot television

Front 209

HDE

Back 209

Home Depot Exteriors

Front 210

HDI

Back 210

Home Depot Interiors

Front 211

HDU

Back 211

Home Depot University

Front 212

HDMS

Back 212

Home Depot measurement services

Front 213

HHM

Back 213

Handling hazardous materials

Front 214

Homedepot.com

Back 214

Company website

Front 215

The Homer Fund

Back 215

Associate-supported fund to assist The Home Depot associates in time of need