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178 Cards in this Set
- Front
- Back
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Which schedule type can be defined for a product? Choose 2 |
A. Revenue
B. Quantity |
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How can a sales user relate an opportunity to a campaign? Choose 2 answers
A. Use the campaign influences related list on the opportunity B. Select the campaign record type when creating the opportunity C. Select the primary campaign source for the opportunity D. Use the campaign hierarchy related list on the opportunity |
A. Use the campaign influences related list on the opportunity
C. Select the primary campaign source for the opportunity |
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Universal Containers set the Organization-Wide Defaults for accounts to public read/write. The sales management team is importing a new set of account records and needs to limit access to them. Access should be restricted to the account owner and members of a public group. How can this be accomplished?
A. Create a sharing rule to grant access to members of the public group. B. Manually share each account record with members of the public group. C. Update the organization-wide defaults for accounts to private and create a sharing rule for the group. D. Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy. |
C. Update the organization-wide defaults for accounts to private and create a sharing rule for the group.
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Universal Containers is capturing a percentage discount directly on an opportunity record. Sales management needs to include the discounted opportunity amount in pipeline reports. How can the system administrator make the discounted amount available?
A. Create a formula field to calculate the discounted amount. B. Create an auto-number field to calculate the discounted amount. C. Create a cross object formula field to calculate the discounted amount. D. Create a roll-up summary field to calculate the discounted amount. |
A. Create a formula field to calculate the discounted amount.
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Which setting can a system administrator control in the Salesforce user interface? Choose 3
A. Enable enhanced list views B. Enable hover details C. Enable spell checker D. Enable Chatter for specific users E. Enable customizable recent items |
A. Enable enhanced list views
B. Enable hover details C. Enable spell checker |
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Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
A. Read for Accounts B. View All for Opportunities C. View All Data D. Read for Opportunities |
B. View All for Opportunities
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Universal Containers has set the organization-wide default settings for accounts to private. Amy and Bob are on separate sales teams, but are assigned to the same role in the hierarchy. Amy is a member of the "Sales West" public group and needs access to all accounts owned by Bob, a member of the "Sales East" group. How would an administrator grant Amy access to only Bob's accounts?
A. Add Amy to the "Sales East" public group B. Create a sharing rule between the "Sales West" and "Sales East" Public groups C. Add Amy to Bob's default account team D. Add Amy to the role above Bob in the role hierarchy |
C. Add Amy to Bob's default account team
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Which record type can be updated when converting a lead? Choose 2
A. An existing opportunity record B. An existing custom object record C. An existing account record D. An existing contact record |
A. An existing opportunity record
C. An existing account record |
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A user profile has login hour restrictions set to Monday through Friday, 8am to 5pm. The user logged in at 4:30 pm on a Tuesday and it is now 5:01pm. Which behavior of the application should the user expect?
A. The user will be able to continue working and start new sessions B. The user will be logged out and any unsaved work in progress will be saved C. The user will be able to continue working, but will be unable to start any new sessions D. The user will be logged out and any unsaved work in progress will be lost |
D. The user will be logged out and any unsaved work in progress will be lost
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Which functionality is available when customizing tasks? Choose 2
A. Roll-up summary fields can be created for tasks B. Record types can be created for tasks C. Recurring tasks can be assigned to more than one user D. Validation rules can be created for tasks |
B. Record types can be created for tasks
D. Validation rules can be created for tasks |
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What can an administrator assign to both Ideas and Answers?
A. Status B. Categories C. Sharing Rules D. Workflow rules |
B. Categories
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Which statement about formula fields is true? Choose 2
A. Formula fields are read-only on record detail pages B. Formula fields can reference themselves in the formula C. Formula fields can reference fields on a child object D. Formula fields can reference fields on a parent object |
A. Formula fields are read-only on record detail pages
D. Formula fields can reference fields on a parent object |
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Which statement about public groups is true? Choose 2
A. Public groups can be used when manually sharing a record B. Public groups can be used in sharing rules C. Public groups can be created by any user D. Public groups allow users to delete personal accounts |
A. Public groups can be used when manually sharing a record
B. Public groups can be used in sharing rules |
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Universal Technology sells software and consulting services. The software sales team uses a different set of sales stages than the consulting services sales team. How can a system administrator set up the process? Choose 2
A. Use a validation rule to prevent the software from accessing the services team's sales process B. Create a record type for each sales process and assign it to the appropriate profiles C. Create a separate lead process for the software sales team and service sales team D. Create a unique list of opportunity stage picklist values for each sales process |
B. Create a record type for each sales process and assign it to the appropriate profiles
D. Create a unique list of opportunity stage picklist values for each sales process |
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A system administrator at Universal Containers incorrectly imported a set of records and needs to remove them from Salesforce. Which tool should the administrator use to complete the task? Choose 2
A. Excel Connector B. Import Wizard C. Mass Delete D. Data Loader |
C. Mass Delete
D. Data Loader |
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A user receives an error message when attempting to login to Salesforce. What is the first step the Salesforce administrator should take to troubleshoot the problem?
A. Change the login IP ranges B. Unlock the user C. View the login history D. Reset the password |
C. View the login history
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What determines whether a user can create a new record using a specific record type?
A. Profile B. Field-level Security C. Page Layout D. Sharing |
A. Profile
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Universal Finance has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to High Wealth sales team members only. Retirement accounts should be visible to all sales users. How can a system administrator meet this requirement?
A. Create a new profile for Retirement Sales team members and remove read access to High Wealth account records B. Set the organization-wide default sharing to public read-only and create a sharing rule to limit access to High Wealth accounts C. Create a new record type for High Wealth accounts and share the record type with High Wealth sales team members D. Set the organization-wide default sharing to private and create a sharing rule to share Retirement accounts with all sales users. |
D. Set the organization-wide default sharing to private and create a sharing rule to share Retirement accounts with all sales users.
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Which statement about Mobile Lite is true? Choose 2
A. It must be enabled by an administrator B. It is available to customer portal users C. It is available to users without a mobile license D. It is available to partner portal users |
A. It must be enabled by an administrator
C. It is available to users without a mobile license |
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A marketing user has received a file of leads to import into Salesforce. What is the best way to avoid duplicating records?
A. Validation rules B. Import wizard C. Merge Leads function D. Data Loader |
B. Import wizard
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Which functionality is available when enhanced lists are enabled? Choose 2
A. Create new records from a list view B. Edit dependent picklists inline from a list view C. Calculate the sum of a number field displayed in a list view D. Edit multiple records directly from a list view |
A. Create new records from a list view
D. Edit multiple records directly from a list view |
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A marketing manager needs to view summary metrics across a set of related campaigns. How can this be accomplished?
A. Build a lead source report to summarize the campaign metrics B. Establish the campaign influence between related campaigns C. Create a campaign hierarchy and include the related campaigns D. Create a cross object formula field to calculate summary metrics |
C. Create a campaign hierarchy and include the related campaigns
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What does the report type determine when a new report is created? Choose 3
A. Whether the report will be tabular, summary or matrix B. Whether the report can be displayed in a dashboard. C. The fields available to include in the report D. The object included in the report E. The default columns in the report |
C. The fields available to include in the report
D. The object included in the report E. The default columns in the report |
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Which is a capability of Chatter files? Choose 2
A. Store Chatter posts in a Salesforce Content group B. View a list of files shared with a Chatter group C. Link a Salesforce Content library to a Chatter profile D. Post files from a Salesforce Content library to a Chatter feed |
B. View a list of files shared with a Chatter group
D. Post files from a Salesforce Content library to a Chatter feed |
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Sales Representatives at Universal Containers perform the initial steps in the lead qualification process and sales managers complete the final qualification steps. Universal Containers' requirements are listed below. Sales Managers can access all Lead status values. Sales Representatives can only access the first three lead status values. Sales Representatives cannot access the final two lead status values. How can a System Administrator meet these requirements?
A. Create two separate lead process and record types. B. Use field-level security to restrict access to the lead status values. C. Create a validation rule to prevent lead conversion. D. Create two separate page layouts. |
A. Create two separate lead process and record types.
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Universal Containers populates the industry field on each account record. The vice president of sales would like the industry information on related opportunity records and updated when the value is updated on the account record. How can a System Administrator meet his requirement?
A. Create a roll up summary field on the opportunity. B. Create a cross-object formula field on the opportunity. C. Create a cross-object formula field on the account. D. Create an account workflow rule with an opportunity field update. |
B. Create a cross-object formula field on the opportunity.
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How can a System Administrator restrict users from viewing certain fields in list views, searches and reports?
A. Set the field to hidden on the user profile. B. Remove the field from reports and list views. C. Set the field to hidden using field-level security. D. Remove the field from the page layout. |
C. Set the field to hidden using field-level security.
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Which is available when creating list views? Choose 2.
A. List views can be filtered using AND, OR and NOT filters. B. List views cab be filtered by tags. C. List views can be filtered by record owner profile. D. List views can be filtered by record ownership. |
A. List views can be filtered using AND, OR and NOT filters.
D. List views can be filtered by record ownership. |
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Universal containers outsources its first tier of customer support to a partner. What can be used to identify all individuals who contribute to resolving a case?
A. Partner Roles B. Sales Teams C. Case Teams D. Contact Roles |
C. Case Teams
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What should be used to control a user's ability to view a dashboard? Choose 2.
A. Sharing Rules B. Source report folder access C. Dashboard folder access D. Dashboard properties |
B. Source report folder access
C. Dashboard folder access |
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What is a capability of the content delivery feature of Salesforce Content? Choose 3.
A. Generates URLs for content files. B. Publishes content from Salesforce to a company's website. C. Makes content available to recipients within and outside of Salesforce. D. Track how often content is viewed if downloaded. E. Tracks which recipients have viewed and downloaded content. |
A. Generates URLs for content files.
C. Makes content available to recipients within and outside of Salesforce. D. Track how often content is viewed if downloaded. |
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Universal Containers pushes an account number from an external accounting system into Salesforce. Sales users must be able to view the account number in Salesforce, but must not be able to modify it under any circumstances. How can a system administrator meet this requirement?
A. Remove the "Edit" permission on the account object for the sales user profile B. Set the field-level security for account number to visible and read-only for the sales user profile C. Set the account number field to read-only on the page layout assigned to the sales user profile D. Set the organization-wide default settings for accounts to read-only |
B. Set the field-level security for account number to visible and read-only for the sales user profile
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When are workflow rules evaluated based on the order of execution? Choose 2
A. Before Apex Triggers B. After Validation rules C. After Escalation rules D. After Assignment rules |
B. After Validation rules
D. After Assignment rules |
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Which functionality is available when using the data export service? Choose 2
A. Schedule a recurring export B. Include the values for formula fields C. Include attachments D. Export a subset of records for a given object |
A. Schedule a recurring export
C. Include attachments |
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Which tool can automatically prevent duplicate records?
A. Import Wizard B. Connect for Office C. Excel Connector D. Data Loader |
A. Import Wizard
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Which statement about record types is true? Choose 2
A. Record types can be used to define picklist values available for a given field B. The ability to create records of a specific record type is determined by the profile C. Users cannot view records assigned to a record type their profile does not have access to D. Record types can only be assigned to one profile at a time |
A. Record types can be used to define picklist values available for a given field
B. The ability to create records of a specific record type is determined by the profile |
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What automatically occurs when a custom field is deleted? Choose 2
A. The field is removed from the associated workflow rules B. The field history tracking data is deleted C. The field values are archived in the setup audit trail D. The field is removed from associated page layouts |
B. The field history tracking data is deleted
D. The field is removed from associated page layouts |
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What is required to make a user an approver in the approval process?
A. The user must opt in to receive email alerts when an approval is requested B. The user must have read permission for the object in the approval process C. The user must be in the same role as the approval submitter in the role hierarchy D. The user must be setup as a delegated approver |
B. The user must have read permission for the object in the approval process
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How can a system administrator add users to a Salesforce organization using Chatter Free?
A. Assign Chatter Free licenses to users outside the specified email domains B. Create users in the organization and assign them a Chatter Free license C. Enable invites to allow users to invite others within specified email domains D. Assign Chatter Free licenses to existing Salesforce users |
B. Create users in the organization and assign them a Chatter Free license
C. Enable invites to allow users to invite others within specified email domains |
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Sales management at Universal Containers is requesting better visibility into specific types of sales deals. They need to be notified when opportunities worth a large amount are close to closing. They would also like to receive a list of opportunities that are still open past the close date. Which feature can a system administrator use to accomplish this? Choose 2
A. Opportunity escalation rules B. Opportunity update reminders C. Big Deal Alerts D. Opportunity field history tracking |
B. Opportunity update reminders
C. Big Deal Alerts |
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Universal Containers has set the organization wide default sharing for accounts to public read/write. What can be used to limit access to these records?
A. Role hierarchy B. Profile C. Public Groups D. Sharing Rules |
B. Profile
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Sales representatives at Universal Containers need to view the number of open opportunities related to each account on the account record. How can a system administrator accomplish this?
A. Create a roll-up summary field B. Create a new account record type C. Create a lookup field from accounts to opportunities D. Create a custom formula field |
A. Create a roll-up summary field
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When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default? Choose 2
A. Account B. Case C. Lead D. Contact |
A. Account
D. Contact |
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Who can cases be assigned to when case assignment rules are being set up? Choose 3
A. Case team B. Contact C. Partner portal user D. Queue E. Internal Salesforce user |
C. Partner portal user
D. Queue E. Internal Salesforce user |
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Which functionality is available when solution categories are enabled? Choose 2
A. Ability to automatically assign a solution to all sub categories below the parent category B. Ability to create solution category custom reports to find uncategorized solutions C. Ability to control the visibility of specific solutions in the customer and self service portals D. Ability to control the visibility of specific solutions in the Solutions and Cases tabs |
B. Ability to create solution category custom reports to find uncategorized solutions
C. Ability to control the visibility of specific solutions in the customer and self service portals |
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Which permission is required to install and uninstall packages from Salesforce AppExchange?
A. Upload AppExchange Packages B. Manage Package Licenses C. Download AppExchange Packages D. Create AppExchange Packages |
C. Download AppExchange Packages
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What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce users? Choose 2
A. Custom object tab names B. Standard Field labels C. Tab colors and fonts D. Page Layouts |
C. Tab colors and fonts
D. Page Layouts |
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Which automation tool will prevent a record from being created in Salesforce if the rule conditions are not met?
A. Validation Rules B. Escalation Rules C. Workflow Rules D. Auto-Response Rules |
A. Validation Rules
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Which step must a system administrator take before users can use the Salesforce for Outlook client? Choose 2
A. Assign users to Outlook Configuration B. Specify a user's Outlook synchronization folders C. Select syncing direction and conflict behavior D. Run a first time sychronization for each user |
A. Assign users to Outlook Configuration
C. Select syncing direction and conflict behavior |
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Sales executives at Universal Containers need to view a chart that displays opportunities grouped by stage and then by region. Which chart type can a system administrator use to accomplish this?
A. Gauge B. Bar C. Funnel D. Donut |
B. Bar
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Which statement about report folders is true? Choose 2
A. Users with the "Manage Public Reports" permission can create report folders B. System administrators can access reports saved in user's personal folders C. Each user has a personal folder for email templates, reports and documents D. Chatter Free users can access report folders but cannot see results returned in reports |
A. Users with the "Manage Public Reports" permission can create report folders
C. Each user has a personal folder for email templates, reports and documents |
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What is a valid relationship type between objects A and B when defining a custom report type? Choose 2
A. Each A record must have at least one related B record B. Each A record must have exactly on related B record C. Each A record does not have any related B records D. A records may or may not have related B records |
A. Each A record must have at least one related B record
D. A records may or may not have related B records |
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Where can Salesforce Knowledge be accessed? Choose 2
A. Documents Tab B. Customer and Partner portals C. Related list on case records D. Chatter Knowledge tab |
B. Customer and Partner portals
C. Related list on case records |
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The marketing team at Universal Containers is responsible for creating new leads and distributing them to different regional sales groups for qualification. How can a system administrator automate the process?
A. Create a queue for each regional group and a validation rule to enforce that the leads are assigned to the correct group B. Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue C. Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team D. Create a queue for each regional group and a lead assignment rule to route leads to the queues |
D. Create a queue for each regional group and a lead assignment rule to route leads to the queues
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Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are reporting that opportunity reports return too many results, and this makes it difficult to find their team's opportunities in the report results. How can an administrator address this problem?
A. Move the opportunity reports into each users personal report folder B. Update the sharing rules to limit access certain opportunities C. Move the opportunity reports into a folder with restricted access D. Use the "Show" filter to filter report results and reduce records returned |
D. Use the "Show" filter to filter report results and reduce records returned
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A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?
A. The lead formula field value can be mapped to a roll up summary field on the account record B. The lead formula field can be mapped to a formula field on the account record C. The lead formula field value can be mapped to a standard field on the account record D. The lead formula field value can be mapped to a number field on the account record |
D. The lead formula field value can be mapped to a number field on the account record
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How can a system administrator grant users access to dashboards? Choose 2
A. Share folders with Public Groups B. Share folders with roles C. Create and share data categories D. Designate running users |
A. Share folders with Public Groups
B. Share folders with roles |
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Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to use the set of stages that apply to consumer opportunities. How can a system administrator correct this problem?
A. Check for a validation rule that restricts the visibility of the opportunity stage B. Ensure that regional sales users are routing consumer opportunities to the appropriate approver C. Remove all but one record type from the regional sales team profile D. Assign the relevant record types and sales processes to the regional sales team profile |
D. Assign the relevant record types and sales processes to the regional sales team profile
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When should a system administrator consider using the Salesforce AppExchange? Choose 2
A. When standard Salesforce functionality needs to be extended B. To find answers to Salesforce application questions C. When looking for pre-built custom applications and tools D. To submit ideas for Salesforce application enhancements |
A. When standard Salesforce functionality needs to be extended
C. When looking for pre-built custom applications and tools |
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A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? Choose 2
A. Formula fields B. Data Validation Rules C. Workflow field updates D. Record types and read only page layouts |
B. Data Validation Rules
D. Record types and read only page layouts |
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Which component can be included in a custom home page layout? Choose 3
A. Trending Chatter topics B. Dashboard components C. Messages and alerts D. Analytic snapshots E. Pending Approvals list |
B. Dashboard components
C. Messages and alerts E. Pending Approvals list |
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Which option is available to a system administrator when managing passwords for Salesforce users? Choose 3
A. Admins can grant users the "password never expires" permission B. Admins can enforce an all numeric password policy C. Admins can reset passwords for all users at once D. Admins can assign a password to a set of users E. Admins can customize the message sent to locked out users |
A. Admins can grant users the "password never expires" permission
C. Admins can reset passwords for all users at once E. Admins can customize the message sent to locked out users |
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A system administrator created a custom object for a recruiting application to track open positions. The administrator needs to give recruiting users the ability to read, create, edit and delete position records. How should the administrator proceed?
A. Use an existing custom profile that will automatically have the custom object permissions enabled B. Use an existing standard profile that will automatically have the custom object permissions enabled C. Create a custom profile and enable custom object permissions D. Modify a standard profile and enable custom object permissions |
C. Create a custom profile and enable custom object permissions
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Which user is listed in the case history related list for case changes made from assignment and escalation rules?
A. The automated case user specified in the support settings B. The owner of the case when the rule was triggered C. The default case owner specified in the assignment or escalation rule D. The user who created the assignment or escalation rule |
A. The automated case user specified in the support settings
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Universal Containers needs to allow a group of users to view account records they do NOT own. Which feature can the system administrator use to meet this requirement? Choose 2
A. Account record types B. Public Groups C. Field-Level Security D. Sharing Rules |
B. Public Groups
D. Sharing Rules |
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When are validation rules applied when using Salesforce for Outlook?
A. Every time a record is saved B. Every time a user views a record C. Every time a record is updated D. Every time data is synchronized with the server |
D. Every time data is synchronized with the server
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What is affected by changing the default locale setting for an organization?
A. Language B. Timezone C. Currency D. Date Fields |
D. Date Fields
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A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "Create" profile permission for Campaigns. How should a system administrator grant the correct access to the user?
A. Grant the user delegated administration rights to campaigns. B. Select the Marketing User checkbox on the user record. C. Assign the user to the standard Marketing User profile. D. Create a campaign sharing rule to grant access to the user. |
B. Select the Marketing User checkbox on the user record.
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Which task can a delegated administrator perform? Choose 3 answers
A. Log in as a user who has granted login access. B. Reset passwords for all users C. Manage specified custom objects D. Create new user profiles E. Manage users within specified roles |
A. Log in as a user who has granted login access.
C. Manage Specified custom objects. E. Manage users within specified roles. |
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Which permission is required to convert a lead? Choose 2 answers
A. "Transfer" access for leads, accounts, contacts and opportunities B. "Create" and "Edit" access for leads, accounts, contacts and opportunities. C. "Convert Leads" profile permission D. "Import Leads" profile permission |
B. "Create" and "Edit" access for leads, accounts, contacts and opportunities.
C. "Convert Leads" profile permission |
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Where can the multilingual solution search feature be enabled? Choose 2 answers
A. Salesforce Content B. Self-service portal C. Public Knowledge Base D. Solution tab search |
B. Self-service portal
C. Public Knowledge Base |
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What is a capability of Salesforce knowledge? Choose 2
A. Knowledge allows an organization to share articles with partner portal users. B. Knowledge only allows a single article type across all data categories. C. Knowledge uses data categories and roles to make articles visible to specific users. D. Knowledge automatically creates a solution for each new article. |
A. Knowledge allows an organization to share articles with partner portal users.
C. Knowledge uses data categories and roles to make articles visible to specific users. |
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The marketing team at Universal Containers use a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
A. Specify a default lead owner B. Specify a default lead creator C. Create an escalation rule to route unassigned leads D. Create a validation rule to route unassigned leads |
A. Specify a default lead owner
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When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate this? Choose 2
A. Big deal alert B. Similar Opportunities C. Chatter Groups D. Opportunity Update Reminders |
B. Similar Opportunities
C. Chatter Groups |
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A system administrator at Universal Containers created a custom object to capture customer feedback. How can the administrator ensure that users have access to this new object?
A. Create a lookup relationship from the account page to the feedback object. B. Add fields from the feedback object to the account page layout. C. Create a role in the hierarchy to provide user access to the new object. D. Assign the feedback page layout to the appropriate user profiles. |
D. Assign the feedback page layout to the appropriate user profiles.
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What does the controlling field determine when field dependencies are being created?
A. The values that appear in the dependent field B. The dependent fields that appear on a layout C. The default value populated in the dependent field D. The field-level security for the dependent field |
A. The values that appear in the dependent field
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Which data can be highlighted in a report using conditional highlighting? Choose 3 answers:
A. Grand totals B. Summarized totals C. Date fields D. Grouped by field names E. Summary formulas |
A. Grand totals
B. Summarized totals E. Summary formulas |
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Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can a system administrator accomplish this?
A. Enable field history tracking to send an email alert to the account owner. B. Create a workflow rule to send an email alert to the account owner. C. Create an escalation rule to notify the account owner. D. Create an auto-response rule to send an email alert to the account owner. |
B. Create a workflow rule to send an email alert to the account owner.
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What must a system administrator consider when setting up the running user for a dashboard? Choose 2
A. Data access permissions determine what data the users can view in the source reports. B. The running user determines the data displayed in the components on the dashboard. C. Only users in the same role as the running user can view the dashboard. D. The running user becomes the default owner of the dashboard. |
A. Data access permissions determine what data the users can view in the source reports.
B. The running user determines the data displayed in the components on the dashboard. |
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Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
A. Account report export B. Data Loader C. Account analytic snapshot D. Data Export service |
D. Data Export service
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What can a marketing user do using the Manage Members button on a campaign record? Choose 2
A. Create a custom report including all campaign members. B. Associate existing opportunities with the campaign. C. Import new leads and associate them with the campaign. D. Associate existing contacts with the campaign. |
C. Import new leads and associate them with the campaign.
D. Associate existing contacts with the campaign. |
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What should a system administrator consider when setting up Mobile Lite? Choose 2
A. Mobile Lite configurations can be created for each user profile. B. Mobile Lite provides access to standard objects and dashboards. C. Mobile Lite must be enabled before users can install it. D. Mobile Lite users must have a mobile license assigned to them. |
B. Mobile Lite provides access to standard objects and dashboards.
C. Mobile Lite must be enabled before users can install it. |
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Which field type can be used as an external ID? Choose 3
A. Formula field B. URL field C. Email field D. Number field E. Text field |
C. Email field
D. Number field E. Text field |
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A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the status change? Choose 2 answers
A. Sales quota B. Amount rating C. Forecast category D. Probability |
C. Forecast category
D. Probability |
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Where can conditional highlighting be used? Choose 2
A. Matrix reports B. Tabular reports C. Summary reports D. Enhanced list views |
A. Matrix reports
C. Summary reports |
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Which tab can be included in a customer portal? Choose 2
A. Knowledge B. Opportunities C. Dashboards D. Ideas |
A. Knowledge
D. Ideas |
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Universal Containers has certain customers that must be placed on the Do Not Contact (DNC) list. A system administrator needs to ensure that sales representatives do not contact these customers. Which step should the administrator take to enforce this requirement? Choose 3
A. Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles. B. Make the DNC contact records private to all sales users. C. Remove the phone number and email address fields from the contact page layout for DNC contacts. D. Select the Mass Email checkbox on the DNC contact record. E. Filter the DNC contacts from mass email list views shared with sales users. |
A. Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles.
C. Remove the phone number and email address fields from the contact page layout for DNC contacts. E. Filter the DNC contacts from mass email list views shared with sales users. |
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Which customization option is available for standard fields? Choose 3
A. Edit picklist values for standard fields. B. Rename standard field labels in the user interface. C. Delete Standard fields. D. Remove non-required standard fields from page layout. E. Change the field type of standard fields. |
A. Edit picklist values for standard fields.
B. Rename standard field labels in the user interface. D. Remove non-required standard fields from page layout. |
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What should a system administrator consider when deleting a custom field? Choose 3
A. Deleted fields and values can be restored from the recycle bin within 15 days. B. Field values should be archived before a field is deleted. C. Fields must be removed from the page layouts after being deleted. D. Fields used in workflow and assignment rules cannot be deleted. E. Existing field values must be transferred to a new custom field. |
A. Deleted fields and values can be restored from the recycle bin within 15 days.
B. Field values should be archived before a field is deleted. D. Fields used in workflow and assignment rules cannot be deleted. |
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Universal Containers set the organization-wide-default setting for opportunities to private. Which records will an opportunity pipeline report return?
A. Opportunities owned by the user running the report and the users below them in the role hierarchy. B. Opportunities for the entire sales organization regardless if the user running the report. C. Opportunities for which the user running the report is also the account owner. D. Opportunities owned by the user running the report and user in the same role in the role hierarchy. |
A. Opportunities owned by the user running the report and the users below them in the role hierarchy.
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What does Salesforce authenticate before allowing a user to log in through the user interface? Choose 3
A. Whether the user's profile has login hour restriction. B. Whether the user's profile has API enabled. C. Whether the user's profile has trusted IP addresses. D. Whether the user's profile has IP address restrictions. E. Whether the user's profile has specified business hours. |
A. Whether the user's profile has login hour restriction.
C. Whether the user's profile has trusted IP addresses. D. Whether the user's profile has IP address restrictions. |
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What can be transferred from one user to another user during a mass transfer of account records? Choose 3
A. Open activities B. Open cases C. Related custom object records D. Closed cases E. Closed actvities |
A. Open activities
B. Open cases D. Closed cases |
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Which action can a user with the standard system administrator profile take? Choose 3
A. Assign custom profiles to users. B. Access a log of the records a user has viewed. C. Delete user records. D. Reset all user passwords. E. Assign feature license to users. |
A. Assign custom profiles to users.
D. Reset all user passwords. E. Assign feature license to users. |
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Universal Containers has multiple support teams. One team handles technical support issues and another team handles billing issues. Currently, both teams are using cases to track incoming issues. When would a system administrator consider introducing a new record type for cases? Choose 2
A. When different record access is required. B. When different field-level security is required. C. When different picklist values are required. D. When multiple page layouts are required. |
C. When different picklist values are required.
D. When multiple page layouts are required. |
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Criteria-based sharing rules can be created for which objects? Choose 3
A. Contacts B. Leads C. Accounts D. Opportunities E. Campaigns |
A. Contacts
C. Accounts D. Opportunities |
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Which feature restricts a user's ability to log in to Salesforce? Choose 2
A. Trusted IP ranges B. Login hours C. Login IP ranges D. Password policies |
B. Login hours
C. Login IP ranges |
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What will occur when a system administrator creates a dynamic dashboard?
A. The dashboard automatically sends an email when the underlying data changes. B. The dashboard components resize base on the device used to view the dashboard. C. The dashboard refreshes automatically whenever the underlying data changes. D. The data displayed varies based on the user viewing the dashboard. |
D. The data displayed varies based on the user viewing the dashboard.
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Universal Containers requires that support agents take ownership of and respond to incoming cases within two hours of case creation. How can a system administrator automate this process?
A. Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted by an agent within one hour. B. Create case auto- response rules to send an email to the customer within one hour of case creation. C. Create a workflow rule to send an email to support managers when a case is created and assigned to a queue D. Create a workflow rule to assign a task to all support agents if a case has NOT been accepted by an agent within one hour |
A. Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted by an agent within one hour.
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Match the automation rules with the order in which they are processed.
A. Workflow Rules B. Assignment Rules C. Validation Rules D. Escalation Rules |
1. Validation Rules
2. Assignment Rules 3. Workflow Rules 4. Escalation Rules |
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A sales user needs to create and modify all public reports. The user has the “Create and Customize Reports” permission on his profile. How can the system administrator provide the correct access?
A. Add the “Manage Public Reports” permission to the user’s profile B. Enable the report builder feature for the user C. Grant the user access to the appropriate report folders D. Add the “Manage Custom Report Types” permission to the user’s profile |
A. Add the “Manage Public Reports” permission to the user’s profile
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A system administrator at Universal Containers needs to mass update the lead source of opportunity records. How can this be accomplished? Choose 2 answers
A. Use similar opportunities to update the opportunities B. Export opportunities and update using the import wizard C. Create a list view for opportunities and update using inline editing D. Export opportunities and update using the data loader |
B. Export opportunities and update using the import wizard
C. Create a list view for opportunities and update using inline editing |
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Which dashboard component can display data from the summary rows of a report? Choose 2 answers
A. Table B. Chart C. Metric D. Gauge |
A. Table
B. Chart |
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Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers
A. Edit a member’s library permissions B. Add tags when editing content details C. Share content with other users in Chatter D. Create a new content library |
B. Add tags when editing content details
C. Share content with other users in Chatter |
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Which option is available when using the process visualizer? Choose 2 answers
A. Share annotated approval process diagrams B. Edit the criteria used to trigger the approval process C. View approval processes as a flow chart D. Add approval steps from the process visualizer |
A. Share annotated approval process diagrams
C. View approval processes as a flow chart |
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Which statement about sharing rules is true? Choose 2 answers
A. Sharing rules open up access to records B. Sharing rules grant record access to roles and public groups C. Sharing rules are required in public read/write organizations D. Sharing rules grant read/write or delete access to records. |
A. Sharing rules open up access to records
B. Sharing rules grant record access to roles and public groups |
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Sales management at Universal Containers needs to display the information listed below on each account record. Amount of all closed won opportunities. Amount of all open opportunities. Which feature should a system administrator use to meet this requirement?
A. Workflow rules with field updates B. Calculated columns in the related fields C. Cross- object formula fields D. Roll-up summary fields |
C. Cross- object formula fields
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Which action should a system administrator take when a sales representative leaves the company?
A. Delete the user account B. Deactivate the user account C. Deactivate and then delete the user account D. Change the user contract details for a new hire |
B. Deactivate the user account
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Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sales operations team read/write access to all escalated cases?
A. Create a case assignment rule. B. Create a criteria-based sharing rule. C. Create a case escalation rule D. Create an ownership-based sharing rule |
D. Create an ownership-based sharing rule
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Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? Choose 2 answers
A. Create custom fields B. Create a validation rule C. Create a support process D. Create a page layout |
A. Create custom fields
B. Create a validation rule |
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Where can the multilingual solution search feature be enabled? Choose 2 answers
A. Self-service portal B. Salesforce Content C. Solution tab search D. Public Knowledge Base |
A. Self-service portal
D. Public Knowledge Base |
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Universal Containers sells products to both businesses and consumers. Sales representatives must capture different opportunity data for each customer type. How can a system administrator ensure that the correct information is entered for the different opportunity types?
A. Add the business fields to the opportunity page layout and make read-only for consumer sales users. B. Add the business and consumer specific fields to a single opportunity page layout C. Create one page layout for business opportunities and another for consumer opportunities D. Create a custom object to capture the business and consumer specific data |
C. Create one page layout for business opportunities and another for consumer opportunities
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What record can be created when a lead is converted? Choose 2 answers
A. Case B. Account C. Campaign D. Opportunity |
B. Account
D. Opportunity |
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The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? Choose 3 answers
A. Record types B. Field-level security C. Page layouts D. Permission sets E. Support processes |
A. Record types
C. Page layouts E. Support processes |
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Which statement about the relationship between opportunities and products is true? Choose 3 answers
A. Deleting a product from an opportunity deletes all quotes related to the opportunity B. The opportunity amount is the sum of the related products C. The opportunity amount cannot be edited when products are related to the opportunity D. All products added to an opportunity must come come from a single Price Book E. Default schedules are not automatically created when a product is added to an opportunity |
B. The opportunity amount is the sum of the related products
C. The opportunity amount cannot be edited when products are related to the opportunity D. All products added to an opportunity must come come from a single Price Book |
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What does a page layout allow an administrator to control?
A. The business process and related picklist values displayed B. The fields users see on detail and edit pages C. The fields users see in reports and list views D. The record types available to each role and profile |
B. The fields users see on detail and edit pages
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Which component can be included in a custom homepage layout? Choose 3 answers
A. Messages and alerts B. Trending Chatter topics C. Pending approvals list D. Dashboard components E. Analytic snapshots |
A. Messages and alerts
C. Pending approvals list D. Dashboard components |
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Which statement about Chatter posts and comments is true? Choose 2 answers
A. Updates to the Chatter feed on a record are only visible to users with access to the record B. Posts to a user’s profile can be made private by clicking the lock icon C. Posts to a user’s profile are hidden from anyone below that user in the role hierarchy D. Posts made to a user’s profile are visible to all users in the organization |
A. Updates to the Chatter feed on a record are only visible to users with access to the record
D. Posts made to a user’s profile are visible to all users in the organization |
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What can users do with Mobile Lite? Choose 2 answers
A. View campaigns and manage campaign members B. View, create, edit, and delete custom objects C. View, create, edit, and delete accounts, contacts, and opportunities D. Search for records that were not previously downloaded to a mobile device |
C. View, create, edit, and delete accounts, contacts, and opportunities
D. Search for records that were not previously downloaded to a mobile device |
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Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?
A. Use the Excel connector to export records from both systems into Excel B. Use an external ID field to match records between the systems C. Use the data loader to match records between the systems D. Use the data loader to insert Salesforce records into the financial system |
B. Use an external ID field to match records between the systems
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Universal Containers has set up a partner portal for use by reseller partners. What can sales representatives from partner companies access and edit through the portal? Choose 3 answers
A. Assets B. Accounts and opportunities C. Assigned user profile and role D. Custom objects E. Leads |
B. Accounts and opportunities
D. Custom objects E. Leads |
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Which action can a delegated administrator take? Choose 2 answers
A. Create custom profiles with limited permissions B. Manage users in specified roles and subordinate roles C. Log in as a user who has granted administrator login access D. Create new users and assign them specific profiles |
B. Manage users in specified roles and subordinate roles
C. Log in as a user who has granted administrator login access |
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The cloud scheduler has which capability? Choose 2 answers
A. A custom logo can be added to the meeting request email sent to a contact or lead B. The cloud scheduler allows users to view available meeting times on lead and contact calendars C. The cloud scheduler can be enabled at the user profile level D. Salesforce can automatically propose multiple meeting times based on Salesforce calendars |
A. A custom logo can be added to the meeting request email sent to a contact or lead
D. Salesforce can automatically propose multiple meeting times based on Salesforce calendars |
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What does a custom report type determine? Choose 2 answers
A. The objects that are available when building a report B. The custom summary formulas displayed in a resulting report C. The report format of the resulting report D. The fields that can be used as columns when building a report |
A. The objects that are available when building a report
D. The fields that can be used as columns when building a report |
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Which action is possible with a workflow task? Choose 2 answers
A. A task can be reused in multiple workflow rules B. A task can be assigned to a Chatter Free user C. A single task can be assigned to multiple users D. A task can be tracked in the activity history |
A. A task can be reused in multiple workflow rules
D. A task can be tracked in the activity history |
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The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system administrator meet this requirement?
A. Add sales operations users to the default account teams for all sales representatives B. Create sharing rules that give sales operations access to records owned by sales representatives C. Manually share all records owned by sales representatives with sales operations D. Define a role hierarchy where the sales operations role is above the sales representative role |
D. Define a role hierarchy where the sales operations role is above the sales representative role
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Which statement about Community experts is true? Choose 2 answers
A. Community experts can delete inappropriate community content B. Community experts can be designated for Salesforce Ideas or Answers C. Community experts are designated by an icon D. Community experts can manage Salesforce Ideas categories |
B. Community experts can be designated for Salesforce Ideas or Answers
C. Community experts are designated by an icon |
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What should a system administrator use to disable access to a custom application for a group of users?
A. Profiles B. Sharing rules C. Web tabs D. Page layouts |
A. Profiles
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What should a system administrator consider before importing a set of records into Salesforce?
A. The import file should include a record owner for each record B. Currency field values will default to the personal currency of the record owner C. Data should be de-duplicated in the import file prior to import D. Validation rules are not triggered when importing data using the import wizard |
A. The import file should include a record owner for each record
C. Data should be de-duplicated in the import file prior to import |
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What is the purpose of the Ideas community? Choose 2 answers
A. To provide access to articles that answer questions around an idea theme B. To comment on and vote for ideas posted by other community members C. To invite customers, partners, and employees to submit ideas around a theme D. To post customer ideas by logging cases on the Ideas tab of the portal |
B. To comment on and vote for ideas posted by other community members
C. To invite customers, partners, and employees to submit ideas around a theme |
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Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an administrator do to troubleshoot the issue? Choose 2 answers
A. Verify the users have the "Edit" permission for accounts on their profiles B. Verify the users have the "Modify All Data" permission for accounts on their profiles C. Verify the Industry field is set as required on all the account page layouts assigned to the users' profiles D. Verify the field-level security for the Industry field is not set to "Read Only" on the users' profiles |
C. Verify the Industry field is set as required on all the account page layouts assigned to the users' profiles
D. Verify the field-level security for the Industry field is not set to "Read Only" on the users' profiles |
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What can be modified on standard object fields? Choose 3 answers
A. Label B. Help text C. Default text D. Picklist values E. Field type |
B. Help text
C. Default text D. Picklist values |
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A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?
A. Merge leads function B. Validation rules C. Data loader D. Import wizard |
D. Import wizard
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Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet this requirement?
A. Workflow field update B. Roll-up summary fields C. Cross-object formula field D. Lookup field |
C. Cross-object formula field
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Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?
A. Auto-response rule B. Validation rule C. Support settings D. Email-to-case |
A. Auto-response rule
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Which setting can a system administrator enable in the Salesforce user interface? Choose 2 answers
A. Chatter Messenger for specific users B. Customizable recent tags C. Related list hover links D. Printable list views |
C. Related list hover links
D. Printable list views |
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The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the accounts support plan expires. What should an administrator configure to meet this requirement?
A. Escalation rule B. Assignment rule C. Auto-response rule D. Workflow rule |
D. Workflow rule
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Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers
A. Create two sales processes B. Create two page layouts C. Create two permission sets D. Create two record types |
B. Create two page layouts
D. Create two record types |
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What feature allows a user to group campaigns within a specific marketing program or initiative?
A. Campaign influence B. Campaign hierarchy C. Campaign members D. Campaign lists |
B. Campaign hierarchy
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When using sharing rules, what can records be shared with? Choose 2 answers
A. Profiles B. Public groups C. Queues D. Roles and subordinates |
B. Public groups
D. Roles and subordinates |
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What should be considered when configuring the lead conversion process? Choose 2 answers
A. Roll-up summary fields can be mapped to custom contact fields B. Standard lead fields are automatically converted to account, contact, and opportunity fields C. Custom lead fields can be mapped to account, contact, and opportunity fields D. Custom lead fields can be mapped to custom object fields |
B. Standard lead fields are automatically converted to account, contact, and opportunity fields
C. Custom lead fields can be mapped to account, contact, and opportunity fields |
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What feature allows a user to group campaigns within a specific marketing program or initiative?
A. Campaign influence B. Campaign hierarchy C. Campaign members D. Campaign lists |
B. Campaign hierarchy
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What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
A. Each contact must have a related account B. Each account may or may not have related contacts C. Each account must not have related contacts D. Each contact may or may not have a related account |
B. Each account may or may not have related contacts
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When can a validation rule be used to prevent invalid data? Choose 3 answers
A. When records are imported B. When records are updated by a workflow rule C. When records are edited by a user D. When records are deleted by a user E. When records are submitted using web-to-lead |
A. When records are imported
C. When records are edited by a user E. When records are submitted using web-to-lead |
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What setting is controlled by a user's profile? Choose 3 answers
A. Feature license assignment B. Record type assignment C. Locale settings D. Field-level security E. Assigned apps |
B. Record type assignment
D. Field-level security E. Assigned apps |
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When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers
A. User B. Case team C. Queue D. Contact |
A. User
C. Queue |
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An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
A. The time-dependent action is put on hold B. The time-dependent action is automatically removed from the queue C. The time-dependent action will execute on July 23 D. The time-dependent action will execute on July 30 |
B. The time-dependent action is automatically removed from the queue
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What is an option when customizing a report? Choose 3 answers
A. Add a gauge component B. Add a filter C. Schedule a refresh time D. Summarize fields E. Add a grouping |
B. Add a filter
D. Summarize fields E. Add a grouping |
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What is the purpose of the AppExchange? Choose 2 answers
A. Administrators can download and customize pre-built dashboards and reports B. Customers can share and install apps published by Salesforce partners C. Support users can install the Salesforce Console for Service custom app D. Partners can download accounts and contacts to collaborate on sales deals |
A. Administrators can download and customize pre-built dashboards and reports
B. Customers can share and install apps published by Salesforce partners |
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Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request?
A. Add Chatter groups to opportunities B. Add sales engineers to account teams C. Add sales engineers to opportunity teams D. Enable Chatter Feed Tracking on opportunities |
C. Add sales engineers to opportunity teams
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Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
A. Configure field-level security on the new object for the facilities team B. Modify the standard profile currently shared by both teams C. Create a custom profile for users on the facilities team D. Assign the facilities team to a new role in the role hierarchy |
C. Create a custom profile for users on the facilities team
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A marketing user need to create a new campaign, but the New button is NOT visible from the campaign homepage. The system administrator has verified that the user has the "Create" profile permission for the campaign object. How should the system administrator resolve the issue?
A. Grant the user "Read" profile permission for the campaign object B. Select the Marketing User checkbox in the user record C. Add the New button to the page layout using the page layout editor D. Select the "Manage Campaigns" profile permission |
B. Select the Marketing User checkbox in the user record
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What option is available when scheduling a dashboard refresh? Choose 2 answers
A. Schedule the dashboard to refresh in different time zones B. Send a refresh notification to users with access to the dashboard C. Define the refresh times for specific dashboard components D. View and remove a scheduled dashboard refresh |
B. Send a refresh notification to users with access to the dashboard
D. View and remove a scheduled dashboard refresh |
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Which is a feature of Chatter? Choose 3 answers
A. Bookmarks B. Feeds C. Events D. Notes E. Recommendations |
A. Bookmarks
B. Feeds E. Recommendations |
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Which statement about products and price books is true? Choose 2 answers
A. A product can have a different list price in different price books B. Products without a price are automatically added to the standard price book C. The standard and list price for a product can be listed in multiple currencies D. Price books that contain assets cannot contain products |
A. A product can have a different list price in different price books
C. The standard and list price for a product can be listed in multiple currencies |
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What is the purpose of the Service Cloud (customer) portal? Choose 2 answers
A. To allow partners to access contact records for case collaboration B. To allow customers to log and check the status of cases online C. To share support requests and dashboards with high-profile accounts D. To provide Web self-service by exposing Knowledge articles |
B. To allow customers to log and check the status of cases online
D. To provide Web self-service by exposing Knowledge articles |
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The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system administrator automate this process?
A. Create an email template for each language and an assignment rule to send the appropriate template B. Create an email template for each language and an auto-response rule to send the appropriate template C. Create an email template for each language and a workflow rule to send the appropriate template D. Create a single email template and use the translation workbench to translate and send the appropriate template |
B. Create an email template for each language and an auto-response rule to send the appropriate template
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A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? Choose 2 answers
A. Click Unlock on the user's record detail page B. Send an email to the user containing the user's password C. Click Reset Password on the user's record details page D. Log in as the user and enter a new password |
A. Click Unlock on the user's record detail page
C. Click Reset Password on the user's record details page |
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What standard object has a one-to-many relationship with the account object? Choose 3 answers
A. Case B. Contact C. Opportunity D. Lead E. Campaign |
A. Case
B. Contact C. Opportunity |
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When importing data, what happens if some records do NOT meet the data validation criteria?
A. Import process fails only for the records with invalid data B. Import process ignores the data validation criteria C. Import process aborts when it encounters the first invalid record D. Import process requires user authorization to import the invalid records |
A. Import process fails only for the records with invalid data
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The VP of Sales at Universal Containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should an Administrator do?
A. Add the new value to the appropriate record type B. Add the new value to the appropriate sales process C. Ensure the limit of 10 stage values was not exceeded D. Ensure the new value was marked as active |
B. Add the new value to the appropriate sales process
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If two objects have a parent-child relationship, how can a user access the child record from the parent record?
A. Child field B. Lookup field C. Custom link D. Related list |
B. Lookup field
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Which feature license can be assigned to a user record in Salesforce? Choose 2 answers
A. Console User B. Opportunity User C. Service Cloud User D. Knowledge User |
C. Service Cloud User
D. Knowledge User |
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What type of customization can be done on Activities (tasks and events)? Choose 3 answers
A. Field Tracking B. Workflow Rules C. Assignment Rules D. Validation Rules E. Custom Fields |
B. Workflow Rules
C. Assignment Rules D. Validation Rules |
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Which circumstance will prevent a system administrator from deleting a custom field?
A. The field is used in a page layout B. The field is part of a field dependency C. The field is used in a workflow field update D. The field is used in a report |
C. The field is used in a workflow field update
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Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?
A. Add the public group to the opportunity team B. Change the opportunity owner to the public group C. Add the public group to an opportunity queue D. Manually share the record with the public group |
D. Manually share the record with the public group
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Which type of chart can be used to display summary values from two different levels of grouping in a report? Choose 2 answers
A. Funnel chart B. Donut chart C. Grouped line chart D. Stacked bar chart |
C. Grouped line chart
D. Stacked bar chart |
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What level of access can be set when sharing a document folder with users? Choose 2 answers
A. Read-only B. Read/Write/Create C. Read/Write D. Read/Write/Create/Delete |
A. Read-only
C. Read/Write |
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What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers
A. Cases not assigned to a contact B. Notes not assigned to a record C. Emails not associated to a record D. Contacts not assigned to an account |
C. Emails not associated to a record
D. Contacts not assigned to an account |
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What type of record access can an Administrator grant through sharing rules? Choose 2 answers
A. Read/Write/Transfer B. Read Only C. Read/Write D. Read/Write/Delete |
B. Read Only
C. Read/Write |
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When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
A. Record currency B. Personal currency C. Active currency D. Corporate currency |
D. Corporate currency
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Which accounts are automatically synchronized on Salesforce Classic Lite?
A. Any account created in the last 30 days B. All recently accessed accounts C. Accounts that the user owns D. Accounts selected with the sync button |
B. All recently accessed accounts
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Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an administrator meet these requirements?
A. Create a custom profile B. Change the organization-wide default settings C. Create a sharing rule D. Modify a standard profile |
A. Create a custom profile
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What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers
A. Enhanced page layout editor B. Enhanced lists C. Enhanced profile list views D. Inline editing |
B. Enhanced lists
D. Inline editing |
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How can Knowledge articles be used? Choose 2 answers
A. To resolve customer cases B. To display for customer self-service C. To display Salesforce Answers D. To display Salesforce Solutions |
A. To resolve customer cases
B. To display for customer self-service |
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What is a method for adding content to Salesforce CRM Content? Choose 2 answers
A. Libraries B. Chatter Files C. Documents D. Attachments |
A. Libraries
B. Chatter Files |
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Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need to view related surveys on the account record. How should the system administrator meet these requirements? Choose 2 answers
A. Add the survey related list to the account page layout B. Add the account related list to the survey page layout C. Create a lookup relationship field on the account object D. Create a lookup relationship field on the survey object |
A. Add the survey related list to the account page layout
D. Create a lookup relationship field on the survey object |
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What should an administrator consider when configuring workflow rules? Choose 2 answers
A. All existing records are evaluated when a new rule is activated B. Rules must be deactivated before using an import wizard C. Rule actions can take place immediately or on a specific date D. Rules can be evaluated when records are created or edited |
C. Rule actions can take place immediately or on a specific date
D. Rules can be evaluated when records are created or edited |
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A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What is a possible reason for this? Choose 2 answers
A. The records type has not been activated B. The record type has not been added to the sales user profile C. The record type does not have an associated page layout D. The record type has not been set as the default record type |
A. The records type has not been activated
B. The record type has not been added to the sales user profile |
