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32 Cards in this Set
- Front
- Back
In order to survive and thrive in a globally competitive environment, organizations must adopt a broad strategy that gives them a sustainable competitive edge. T/F |
True |
|
A core competency is something an organization does so well it can be viewed as a competitive advantage. T/F |
True |
|
SWOT analysis is the only step needed in the strategic planning process. T/F |
False |
|
An organizations vision is a specific measurable goal it tries to achieve. T/F |
True |
|
In a total quality setting, people are responsible for their actions and accountable for their performance. T/F |
True |
|
Corporate social responsibility is a balanced approach to address economic, social and environmental issues in a way that aims to benefit people, communities, and society. T/F |
True |
|
Extenuating circumstances alter what is right or wrong. T/F |
False |
|
Trust building in the total quality setting is everyone's responsibility and needs the manager to initiate its execution. T/F |
True |
|
Doing the wrong thing, even for the right reason, is still wrong. |
True |
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The first step in articulating an organizational vision is writing it down. T/F |
True |
|
The vision statement should not be concerned with establishing the tone for the employees yet should establish numerical goals to accomplish. T/F |
False |
|
Broad strategic objectives translate an organizations vision and mission into measurable terms. T/F |
True |
|
One way to e sure a chance of success is to assign all initial activities of the strategic plan to advocates of the plan. T/F |
True |
|
The most common impediment to ethical conduct is simply human nature. T/F |
True |
|
Some of the factors that contribute to misguided perceptions include trust, integrity and ownership. T/F |
False |
|
The approach that is most likely to lead to an ethical choice is to decide what is right in a given situation and do it. T/F |
True |
|
Just because a choice made is legal does not necessarily mean its ethical. T/F |
True |
|
The total quality approach can still be successfully implemented in an organization that fails to subscribe to high standards of ethical behavior. T/F |
False |
|
Accepting responsibility helps build trust, integrity and all the other elements of ethics that are important in a total quality environment. T/F |
True |
|
Corporate social responsibility is critical because the credibility and, in turn, success of a free-market economic system rest on a foundation of trust. T/F |
True |
|
An excellent time to identify sacred cows, new approaches, and better ways to be more competitive is during the strategic planning process. T/F |
True |
|
Together, all of the guiding principles represent the organizations value system - the foundation of its corporate culture. T/F |
True |
|
Incorrect questions are lousy, negative, and dont solve problems. T/F |
False |
|
Striving for personal accountability allows the individual to win. T/F |
True |
|
The concepts of trust, integrity and ________ are part of the value system of total quality. Responsibility Morality Legality Truth |
Responsibility |
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Which of the following is NOT a value that leads to ethical behavior? Integrity Fairness Opportunity Deoendability |
Opportunity |
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Managers have 3 responsibilities in regard to ethics. Which one of the following is NOT a managers responsibility? They are responsible for helping employees follow through and exhibit ethical behavior. They are responsible for helping employees make ethical choices. They are responsible to act immediately when they observe unethical behavior. They are responsible for establishing High ethical standards. |
They are responsible for helping employees make ethical choices. |
|
When handling an ethical delimma, managers should select the option that will most likely: |
All of the above |
|
When providing ethics training, it is important to: |
All of the above Are important. |
|
In the development of specific tactics or an action plan, which of the following characteristics does NOT apply? |
Are open ended with no specific time frame. |
|
Execution of the strategic plan is perhaps the most challenging aspect of an organizations effort in the strategic planning process. In reviewing the steps listed belle, which is the most important in the execution of a strategic plan. |
All of the above |
|
Organizations at time are guilty of contributing to the unethical behavior of their employee. Which of the following factors contribute to unethical conduct in an organization? |
All of the above |