Mgmt Final Exam (Ch 15)

Front 1

Ringing telephones, thoughts about unrelated issues, and fatigue may block perfect understanding between parties; these are examples of ______ in the communication process.

Back 1

Noise

Front 2

An advantage of one-way communication over two-way?

Back 2

Communication is faster and easier.

Front 3

An advantage of two-way communication over one-way?

Back 3

More accurate; fewer mistakes occur, and fewer problems arise. When receivers have a chance to ask questions, share concerns, and make suggestions or modifications, they understand more precisely what is being communicated and what they should do with the info

Front 4

When the words on the screen are too small to be read from the back of the room during a presentation, an error in the ____________ stage if the communication process has occurred.

Back 4

Transmission

Front 5

A disadvantage of oral communication?

Back 5

There is no permanent record of it.

Front 6

In general, difficult and unusual messages should be sent through ___________ media, like face-to-face communication.

Back 6

Richer Media

Front 7

________ cues often make a greater impact than other signals, so managers must remember that their actions often speak louder than their words.

Back 7

Nonverbal Cues

Front 8

The process by which a person states what he or she believes the other person is saying, resulting in more accurate two-way communication, is known as

Back 8

Reflection

Front 9

A flatter organization helps to combat which problem associated with downward communication?

Back 9

Filtering

The smaller the # of authority levels through which communications must pass, the less information will be lost or distorted. Flatter organization offers the advantage of fewer problems caused by filtering of information as it cascades through many layers.

Front 10

The grapevine is the social network of ___________ communications.

Back 10

Informal

Front 11

A boundaryless organization implies

Back 11

Information is available as needed.