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46 Cards in this Set
- Front
- Back
- 3rd side (hint)
What are the 5 needs associated with why we communicate? |
Physical, relational, identity, spiritual, and instrumental |
P.R.I.S.I. |
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"Communication helps us maintain physical and mental well-being" |
Physical Need |
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"Communication helps us form social and personal relationships" |
Relational Need |
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"Communication helps us decide who we are and who we want to be" |
Identity Need |
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"Communication helps us share our beliefs and values with others" |
Spiritual Need |
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"Communication helps us accomplish personal and professional tasks" |
Instrumental Need |
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What are Maslows 3 main Hierarchy of Needs? |
Basic, Psychological, Self-fulfillment |
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What needs fall under basic need in Maslows Hierarchy of Needs? |
Physiological, and Safety needs |
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What needs fall under psychological needs in Maslows Hierarchy of Needs? |
Belongingness and love, and esteem needs |
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What need falls under Self-fulfillment in Maslows Hierarchy of Needs? |
Self-Actualization |
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What are physiological needs? |
Food, water, warmth, rest |
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What are safety needs? |
Security and safety |
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What are belongingness and love needs? |
Intimate relationships and friends |
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What are esteem needs? |
Prestige and feeling of accomplishment |
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What are self-actualization needs? |
Achieving one's full potential, including creative activities. |
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What is the sequence of linear steps for communication? |
Source, encode, message, channel, receiver, decode |
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What does Noise refer to? |
It refers to anything interfering with the encoding or decoding of a message |
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What are the 3 models of human communication? |
Action, interaction, and transaction |
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What is interaction? |
It includes the same elements of action (source, encode, message, channel, receiver, decode) but with 2 more elements: Feedback and Context. |
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What are 2 different channels? |
Channel rich and channel lean |
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Communication can pass through _____ filters |
Perceptual |
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What are the 2 rules governing communication? |
Explicit and implicit rules |
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What are explicit rules? |
Rules that someone has clearly articulated (Doug telling us to message him on BB) |
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What are implicit rules? |
Based on cultural norms (students calling Doug by his last name) |
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What are the myths behind communication? |
That everyone is an expert at communication. Communication will solve any problem, it can break down (not longer be effective), it's inherently good (we talk all the time), and that more communication is always better. |
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Whats an example of an action model? |
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Whats an example of an interaction model? |
A group assessing a draft proposal |
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Whats an example of a transaction model? |
People having a normal conversation |
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What is the other name for an interpersonal conversation between 2 people? |
A dyad |
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"Interpersonal communication occurs within a ______" |
Relationship |
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"Interpersonal communication ______ within relationships" |
Evolves |
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"Interpersonal communication negotiates and ______ a relationship |
Defines |
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What are 3 things that Interpersonal communication is and can do ? |
It's persuasive, it can improve relationships, and it can improve our health |
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What are the 5 characteristics of competent communicators? |
Self-Awareness, Adaptability, Empathy, Cognitive Complexity, and Ethics |
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"Awareness of how your behaviour is affecting others" |
Self-awareness |
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"Ability to modify your behaviours as the situation demands" |
Adaptability |
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"Skill at identifying and feeling what others around you are feeling" |
Empathy |
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"Ability to understand a given situation in multiple ways" |
Cognitive complexity |
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"Guidelines in judging whether something is morally right or wrong" |
Ethics |
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What is the Big Five Model used for? |
It organizes various concepts into 5 factors that are representative of the characteristics that can be linked with satisfaction and success |
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Whats is extraversion? |
The degree to which one is social or antisocial, outgoing or shy, assertive or passive, active or inactive, and talkative or quiet |
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What are the Big Five? |
Openness, conscientiousness, extraversion, agreeableness, Neuroticism (Emotional stability) |
O.C.E.A.N |
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What does agreeablness refer to? |
The degree to which one is Friendly or reserved Cooperative or guarded Flexible or inflexibile Trusting or cautious Good-natured or moody Soft-hearted or tough Tolerant or judgemental |
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What does conscientiousness refer to? |
The degree to which one is Dependable Can be counted on Follows through on commitments Keeps promises |
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What does openness to experience refer to? |
It considers whether one is interested in broadening his/her horizons or limiting them |
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What does emotional stability (neuroticism) refer to? |
The degree to which one is consistent in how he/she Reacts to certain events Weighs options before acting Looks at a situation objectively |
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