Management Chapter 9

Front 1

A ______ is a choice made from available alternatives

Back 1

DECISION

Front 2

______ _____ is the process of identifying problems & opportunities and then resolving them--this involves effort beoth before & after the actual choice

Back 2

DECISION MAKING

Front 3

________ ______ involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.

Back 3

PROGRAMMED DECISIONS

Front 4

__________ _____ are made in response to situations that are unique, poorly defined, largely unstructured, and likely to have important consequences for the organization

Back 4

NONPROGRAMMED DECISIONS

Front 5

_____ means that all the information the decision maker needs is fully available

Back 5

CERTAINTY

Front 6

____ means a decision has clear-cut objectives & good information available. The future outcomes associated with each alternative are subject to change

Back 6

RISK

Front 7

__________ means managers know which goals they wish to achieve, but information about alternatives and future outcomes is incomplete

Back 7

UNCERTAINTY

Front 8

_________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable

Back 8

AMBIGUITY

Front 9

The ________ _____ of decision making is based on assumptions that managers should make logical decisions that will be in the organization's best economic interests

Back 9

CLASSICAL MODEL

Front 10

The classical model is _________, defining how a decision maker should a make decisions, adn providing guidellines for reaching an ideal outcome for the organization

Back 10

NORMATIVE

Front 11

_______ ___________ means people have limits, or boundaries, on the amount of information they can process in making a decision

Back 11

BOUNDED RATIONALITY

Front 12

___________ means that decision makers choose the first solution alternative that satisifes minimal decision criteria

Back 12

SATISFICING

Front 13

_________ is another aspect of administrative decision making. It represents a quick apprehension of a decision situation based on past experience but without conscious thought--gut feeling.

Back 13

INTUITION

Front 14

A _________ is an informal alliance among managers who support a specific goal

Back 14

COALITION

Front 15

A _______ occurs when organizational accomplishment is less than established goals--some aspect of the performance is unsatisfactory

Back 15

PROBLEM

Front 16

_________ is the step in which managers analyze the underlying casual factors associated with the decision situation

Back 16

DIAGNOSIS

Front 17

____ __________ is the willingness to undertake risk w/ the opportunity of gaining an increased payoff

Back 17

RISK PROPENSITY

Front 18

The _____________ of a chosen alternative involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out

Back 18

IMPLEMENTATION

Front 19

______________ uses a face-to-face group to spontaneously suggest a broad range of alternatives for decision making

Back 19

BRAINSTORMING

Front 20

Some groups assing a _______ _________, who has the role of challenging the assumptions and assertions made by the group

Back 20

DEVIL'S ADVOCATE