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23 Cards in this Set
- Front
- Back
What is the purpose of Service Transition? |
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What is the objectives of Service Transition? |
■ Plan and manage changes to services, the introduction of new services, or the retirementof services efficiently and effectively. ■ Manage risk associated with new, modified, or retired services being transitioned ■ Successfully deploy releases into the live environment ■ Set the expectations for the performance and use of the new or modifi ed services ■ Ensure that the changes to the services deliver the anticipated and required businessvalue ■ Provide relevant and good-quality knowledge and information about the services andservice assets |
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What is the scope of Service Transition? |
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What value does Service Transition to the Business? |
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What is the purpose of the Change Management Process? |
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What is the objective of the Change Management Process? |
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What is the Scope of the Change Management Process? |
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What is a change? |
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What is a Request for Change? |
Formal proposal for altering a configuration item, recorded eitherelectronically or on paper. Used to request a change. |
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What is a Change Record? |
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What is a standard change? |
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What is a emergency change? |
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What group assesses emergency changes? |
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What is a Normal Change process? |
1. Create and record the RFC. 2. Review the RFC. 3. Assess and evaluate the change. 4. Authorize the change. 5. Plan updates. 6. Coordinate change implementation. 7. Review and close the change. |
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A change proposal is required when it might potentially have a significant or costly impact on the business. What should the proposal include as a high-level description of the change? |
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What is the first step of the process for a change proposal? |
1. RFC (Request for change) :
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Why is change logging important? |
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What 7 questions should be asked during the assessment of a change? 7 Rs? |
■ Who raised the change? ■ What is the reason for the change? ■ What is the return required from the change? ■ What are the risks involved in the change? ■ What resources are required to deliver the change? ■ Who is responsible for the build, test, and implementation of the change? ■ What is the relationship between this change and other changes? |
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Why is the change schedule important? |
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What is the PSO |
Projected Service Outage
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What is a remediation plan and why is it important? |
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What is the role of the CAB? |
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What is the standard agenda for a CAB meeting? |
■ Change proposals ■ RFCs to be assessed (prioritized in a structured approach) ■ RFCs that have been assessed ■ Change reviews ■ Updates from and to the schedule of changes, and planned service outages identified ■ Failed changes, backed-out changes, or unauthorized changes |