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8 Cards in this Set

  • Front
  • Back
Underpinning Contract:
Definition
Associated with which process?
and which activity?
External agreement
SLM
Planning Activity
Operational Level agreement
Definition
Associated with which process?
and which activity?
Internal Agreement
SLM
Planning Activity
Service Catalog:
Definition
Associated with which process?
and which activity?
First step of implementation of an SLM.
SLM
Implementation.
SLA Structure:
Definition
Associated with which process?
and which activity?
j
Negotiation:
Definition
Associated with which process?
and which activity?
j
Periodic Review
Definition
Associated with which process?
and which activity?
j
SIP
Definition
Associated with which process?
and which activity?
j
Maintenance
Definition
Associated with which process?
and which activity?
j