Information Systems

Front 1

When did the Internet become available for public use?

Back 1

1991 (Will accept 1994)

Front 2

What was the ARPANET?

Back 2

ARPANET was a networking experiment and a means of linking the US Department of defence and military research contactors. It was a predecessor to the internet

Front 3

What are the names of the 2 networks the ARPANET was broken into?

Back 3

MILNET for military sites ARPANET for non-military sites

Front 4

What does ARPA stand for?

Back 4

Advanced Research Projects Agency

Front 5

What is the abbreviation for the 2 protocols used by most applications on the internet?

Back 5

TCP/IP. (Stands for Transmission control protocol and internet protocol)

Front 6

How is data sent and received over the internet?

Back 6

In “Packets”

Front 7

What is the difference between data and information?

Back 7

Data is raw, unprocessed facts Information is data that has been processed to make it meaningful and useful.

Front 8

What are the four components of a system?

Back 8

Input -> Process -> Output^------------Feedback-------|

Front 9

What are the Different Types of systems?

Back 9

Simple Complex Open Closed Stable Dynamic Adaptive Non-Adaptive Permanent Temporary

Front 10

What is the Definition of a 'Open' system?

Back 10

OpenInteracts with it’s environment;can be altered | VThermostat controlled systems

Front 11

What is the Definition of a 'Closed' system?

Back 11

ClosedNo environmental interaction | VParts of a car engine

Front 12

What is the Definition of a 'Stable' system?

Back 12

StableUndergoes very little change over time | V Office cleaning

Front 13

What is the Definition of a 'Dynamic' system?

Back 13

Programmes (operating systems, spreadsheets); Procedures (data entry, error correction, batch processing)

Front 14

Factors affecting information value. What factors make information valuable?

Back 14

Accurate, Simple, Complete, Timely,Economical, Verifiable, Flexible, Accessible,Reliable, Secure, Relevant.

Front 15

What are the 3 information Management Levels?

Back 15

Strategic, Tactical, Operational

Front 16

What are the features of Strategic management?

Back 16

Concerned with the strategic direction of the business; Competitive advantage and business position; Future driven.

Front 17

What are the features of Tactical management?

Back 17

Concerned with the current operation of a business or department of a business

Front 18

What are the features of Operational management?

Back 18

Concerned with individual transactions

Front 19

What are the two types of information systems?

Back 19

Manual:A system that does not utilize computer technology. Computer based information systems (CBIS):A system that utilises computer technology

Front 20

A computer based information system (CBIS)is a set of...(7)

Back 20

People, Hardware, Software resources, Processes & procedures, Data, Network, Information products.

Front 21

A computer based information system (CBIS)has People that are?

Back 21

Specialists (systems analysts, software developers); End users (systems operators).

Front 22

A computer based information system (CBIS)has hardware which includes?

Back 22

Machines (computers, monitors, hard drives); Media (USB drives, cables, optical scanners).

Front 23

A computer based information system (CBIS)has Software which includes?

Back 23

Programmes (operating systems, spreadsheets); Procedures (data entry, error correction, batch processing).

Front 24

A computer based information system (CBIS) has Data Which includes?

Back 24

Product descriptions, customer records, employee files, inventory databases.

Front 25

A computer based information system (CBIS)has Network resourses which includes?

Back 25

Communications media, communications processors, network access and control software.

Front 26

A computer based information system (CBIS)has Processes and procedures which include?

Back 26

Used to turn data into information

Front 27

A computer based information system (CBIS)has information Products which include?

Back 27

Management reports and business documents using text and graphics displays, audio responses, and paper forms.

Front 28

What are the information systems activities?

Back 28

Input of data resourcesProcessing of data into informationOutput of information productsStorage of data resourcesControl of system performance

Front 29

What is the involved with the Control of system performance examples?

Back 29

Control involves monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal. If the goal is not being achieved, then the system should be tweaked or changed to achieve the goals of an organisation.

Front 30

What are the Major roles of Business information systems?

Back 30

Support Competitive Advantage(Strategic) Support Business Decision Making(Tactical) Support of Business Processes and Operates (Operational)

Front 31

what does Support Competitive Advantage(Strategic) consist Of?

Back 31

Executive Information SystemsCritical information tailored to the information needs of executives;information sourced internally and externally;presented in easy to use displays, e.g. touch screen terminals; instantly available text and graphics highlighting key areas of organisational and competitive performance.

Front 32

what does Support Business Decision Making(Tactical) consist Of?

Back 32

Management Information Systems (MIS);Provide pre-specified reports and displays to support decision-making via periodic, exception, demand, or push reporting (scheduled).Decision Support Systems (DSS)Provide interactive, ad hoc support;use software, a model base and databases to provide tailored information to support semi-structured and unstructured decisions faced by individual managers;use a decision maker’s own insights to reach a specific decision.

Front 33

what does Support ofBusiness Processes and Operations (Operational) consist Of?

Back 33

Transaction Processing Systems (TPS);Batch processing – transaction data accumulate over time, processed periodically.Real-time processing – data processed immediately after a transaction occurs.Enterprise Collaboration Systems;Support communication, coordination, and collaboration;Virtual teams.Process Control Systems.Monitor and control physical processes.

Front 34

Functional business systems include:

Back 34

FinanceaccountingManufacturing

Front 35

What is an organisation?

Back 35

A social entity that has a collective goal and is linked to an external environment.

Front 36

What sort of ‘systems’ are organisations?

Back 36

‘Open’ systems because they affect, and are affected by their environment.

Front 37

What are the 3 management roles in an organisation?

Back 37

Top, middle and first level management.

Front 38

What are the roles within the Top level?

Back 38

Chief Executive OfficerChief Operational OfficerChief Financial OfficerChief Information OfficerChief Technology OfficerChief Security OfficerChief Privacy OfficerChief Knowledge Officer

Front 39

What are the roles within the Middle level?

Back 39

General ManagerPlant ManagerDivisional ManagerRegional Manager

Front 40

What are the roles within the First level?

Back 40

Office ManagerStore ManagerDepartment Manager

Front 41

What is Organisational Culture?

Back 41

Organisational Culture is the mix of attitudes, values, beliefs, and typical patterns of relationships, behaviour, and performance that characterise the organisation.

Front 42

What are Mission Statements?

Back 42

they Are broad, general statements that explain why the organisation exists; do not usually change from year to year.

Front 43

What are Goals?

Back 43

Are statements describing what an organisation wishes to accomplish, stemming from the purpose or mission; are ends towards which an organisation’s efforts will be directed and often change over time.

Front 44

What are Objectives?

Back 44

they Are descriptions of exactly what is to be done;are derived from the goals;give clear specific statements of measurable tasks that will be accomplished as steps towards reaching the goals;are short-term and have deadlines

Front 45

What makes a good mission/purpose statement?

Back 45

SimplifiedAvoid fancy technical mumbo jumbo.Intentional (goal driven)It should be attached to organisation goals.ConsolidatedIt should cover the relevant areas.InspirationalIt should inspire the reader.MemorableThe purpose should be memorable

Front 46

What are the expanding roles of information systems from 1950s to the present?

Back 46

Data processing;management reporting;decision support;strategic and end user support;electronic business and commerce.

Front 47

What are functional information systems?

Back 47

Information systems that process information/data within a business department.

Front 48

What are Cross-Functional Information Systems?

Back 48

Information systems designed to integrate the activities of the entire business process, and are called so because they 'cross' departmental boundaries.

Front 49

Cross functional information systems include: SCM, CRM, ERP,ECS but what do they mean

Back 49

Supply Chain Management (SCM)Customer Relationship Management (CRM)Enterprise Resource Planning (ERP)Enterprise Collaboration Systems (ECS)

Front 50

What is Supply chain management (SCM)?

Back 50

Integrating management practices and IT to optimize information and product flows among the processes and business partners within a supply chain.

Front 51

What is Customer Relationship Management?

Back 51

CRM is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information. CRM itself is not a system but a strategy or concept. CRM allows businesses to collect, store and analyse information about customers.

Front 52

What is collaboration?

Back 52

To work with another person or group in order to achieve or do something

Front 53

So what is an enterprise collaboration system?

Back 53

An IT system that facilitates collaboration between two or more people to work together on something,e.g.Moodle (chat, forum, wiki);Google Docs. software tools to support communication, coordination, and collaboration among the members of networked teams and workgroups.

Front 54

what are the 2 main kinds Collaboration Systems?

Back 54

Synchronous & Asynchronous

Front 55

What is Synchronous?

Back 55

•Takes place like a conversation in real time.•For example, a chat room or video conference between two or more participants. •The conversation is immediate and everyone can be involved at one time.

Front 56

What is Asynchronous?

Back 56

•Activities take place outside of real time.•For example, an email can be sent to a colleague. The recipient reads it and responds to the message. •Even if the response is relatively immediate, there is a time lag.

Front 57

What is a virtual team?

Back 57

A team that is geographically dispersed. ICT tools are used to collaborate and the team may never meet face-to-face

Front 58

What is a Business Strategy?

Back 58

A business strategy is a leadership plan that achieves a specific set of goals or objectives such as:Developing new products or services;entering new markets;increasing customer loyalty;attracting new customers;increasing sales;decreasing costs.

Front 59

What does Information Systems play a major role in?

Back 59

maintaining businesses competitiveness by: increasing process efficiencies;improving communication;facilitating collaboration.

Front 60

what is the internet?

Back 60

A rapidly growing computer network of millions of business, educational, and governmental networks connecting hundreds of millions of computers and their users in over 200 countries

Front 61

what is the intranet?

Back 61

An Internet-like network within an organisation. Web browser software provides easy access to internal websites established by business units, teams, and individuals, and other network resources and applications.

Front 62

what is the extranet?

Back 62

A network that links selected resources of a company with its customers, suppliers and other business partners, using the Internet or private networks to link the organisations’ intranets.

Front 63

Telecommunications networks consist of?

Back 63

Computers;the Internet, intranets, and extranets;communications processors devices interconnected by communication media and controlled by communications software

Front 64

What is EDI?

Back 64

Electronic Data Interchange a standard format for the electronic exchange of information between supply chain participants

Front 65

What are EDI Activities?

Back 65

no idea

Front 66

What is e-Business?

Back 66

The use of Internet technologies to inter-network and empower business processes, electronic commerce, and enterprise communication and collaboration within a company and with its customers, suppliers, and other business stakeholders.

Front 67

§What is e-Commerce?

Back 67

The buying and selling, marketing and servicing, delivery and payment of products, services and information over the Internet, intranets, extranets and other networks, between an inter-networked enterprise and its prospects, customers, suppliers, and other business partners.

Front 68

What is m-Commerce?

Back 68

The ability to purchase goods and services through a wireless- internet enabled device eg Cellphones.

Front 69

What is ‘cloud computing’?

Back 69

A method of computing in which the individual or an organisation makes use of another organisation’s excess computing power or data storage capacity The use of resources and applications hosted remotely on the Internet

Front 70

What does IaaS,SaaS and PaaS mean?

Back 70

Infrastructure as a Service Software as a Service Platform as a Service

Front 71

What is Infrastructure as a Service

Back 71

a service that delivers hardware networking capabilities including the use of servers, networking and storage over the cloud using a pay-per-use revenue model

Front 72

what is Software as a Service?

Back 72

delivers applications over the cloud using pay-per use revenue model

Front 73

what is Platform as a Service?

Back 73

supports the deployment of entire systems including hardware, networking and applications using a pay-per-use revenue model