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8 Cards in this Set
- Front
- Back
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1. Role of operations management. |
A. Strategic role - cost leadership vs differentiation B. G&S in different industries C. Interdependence |
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2. Influences |
D. Globalisation / tech / quality expectations / cost-based competition / GOV policies / legal regulation E. CSR - Legal compliance vs ethical responsibility - ENV sustainability & social responsibility |
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3. Processes |
F. Inputs - transformed (materials / info / customers) - transforming (HR + facilities) |
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G. Transformation process |
- Influence of Volume / Variety / Variation in demand / Visibility - Sequencing & Scheduling - Gantt charts + Critical path analysis - Tech / Task design / Layout - Monitoring / Control / Improvment |
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H. Outputs |
- Customer Service - Wartanties |
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4. Strategies |
I. Performance objectives - (quality/speed / dependability / customisation / cost / flexibility) J. New G&S design & development K. Supply chain management - (logistics, e-commerce, global sourcing) |
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4. Strategies ctd. |
L. Outsourcing: + & - M. Technology: leading edge & est. N. Inventory Mgmt: (+ & - of holding stock, LIFO, FIFO & JIT |
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4. Strategies Ctd. |
O. Quality Mgmt: control, assurance, improvment P. Overcoming resistance to change: costs - (equipment, redundancy payments, retraining, reorganising plant layout) + inertia. Q. Global factors: global sourcing, economies of scale, scanning & learning, R&D |
