Final Pm

Front 1

_____________ can sometimes be used for projects that have a set of activities that are repeated several times

Back 1

Laddering

Front 2

______________ is an amount the contractor may want to include to cover the unexpected.

Back 2

contingency

Front 3

______________, based on a percentage of the total price, are those made as certain milestones are accomplished

Back 3

progress payments

Front 4

________________ are the tangible items that the contractor is to supply

Back 4

deliverables

Front 5

________________ contracts are most appropriate for projects that involve risk.

Back 5

Cost reimbursement

Front 6

________________ is the systematic arrangement of tasks to accomplish an objective

Back 6

Planning

Front 7

________________ the project involves measuring actual progress and comparing it to planned progress

Back 7

Controlling

Front 8

_________________ is the difference between the cumulative earned value of the work performed and the cumulative actual cost.

Back 8

Cost variance

Front 9

____________________ is a method for developing the shortest schedule when the number or amount of available resources is fixed.

Back 9

resource limited scheduling

Front 10

____________________ is the amount of time a particular activity can be delayed without delaying the earliest start time of its immediately succeeding activities.

Back 10

Free Slack

Front 11

_____________________ is the value of the work actually performed.

Back 11

Earned value

Front 12

______________________ will extend the project completion time if necessary in order to keep within the resource limits.

Back 12

resource limited scheduling

Front 13

3 of the 5 VIA Personality Strengths that correlate to a high degree of life satisfaction or happiness

Back 13

curiosity, zest, gratitude, love and be loved and hope/optimism

Front 14

5 examples of resources that might be utilized on a project

Back 14

people, equipment, machines, tools, facilities, space

Front 15

A _____________ clause in a contract states how and when a contract can be ended.

Back 15

termination

Front 16

A _____________ is a pre-defined set of actions that would be implemented if the risk event occurs.

Back 16

contingency plan

Front 17

A _____________ is defined as a piece of work that consumes time

Back 17

Activity

Front 18

A ________________ deals with the scope of the project, outlining the tasks or work elements the customer wants the contractor or project team to perform

Back 18

statement of work

Front 19

A contract is an agreement between the contractor, who agrees to provide a product or service (deliverables), and the customer, who agrees to pay the contractor a certain amount in return.

Back 19

T

Front 20

A dummy activity consumes ______ time

Back 20

Zero

Front 21

A high degree of face-to-face communication is especially important early in a project.

Back 21

T

Front 22

A method for developing a schedule that attempts to minimize the fluctuations in requirements for resources (while keeping the required completion time the same)

Back 22

resource leveling

Front 23

A network diagram shows the necessary sequence and interdependencies of activities to achieve the project objective

Back 23

T

Front 24

A preliminary design review meeting occurs when the contractor has completed the initial conceptual specifications, drawings, or flowcharts.

Back 24

T

Front 25

A project status review meeting is usually led or called by the project team.

Back 25

F

Front 26

A project-type organization can be cost-inefficient both for individual projects and for the company.

Back 26

T

Front 27

A proposal is a _____________ document
it is not a ____________ report.

Back 27

selling, technical

Front 28

A proposal should give the estimated costs for the various classifications of people who are expected to work on the project.

Back 28

T

Front 29

A work analysis chart is a hierarchical tree of products that usually identifies the organization or individual responsible for each work package

Back 29

F

Front 30

 reasons why a project manager should have a post-project evaluation meeting with a customer (4)

Back 30

To determine whether the project provided the customer with the anticipated benefits
To assess the level of customer satisfaction
To obtain feedback
To ask about the possibility of additional projects

Front 31

Activities are linked in a ________________ order to show which activities must be finished before others can start.

Back 31

Precedential

Front 32

Activities in a network diagram are drawn in a _________ relationship because, from a technical standpoint, they must be performed in that sequence.

Back 32

serial

Front 33

activities involved with terminating a project

Back 33

Organizing and filing project documents
Receiving and making final payments
Conducting post-project evaluation meetings
Verifying that all deliverables were provided

Front 34

After a meeting, the meeting results should typically be published within _____________.

Back 34

one day

Front 35

Allocating total project costs for the various elements to the appropriate work packages in the work breakdown structure will establish a ___________________ for each work package.

Back 35

total budgeted cost

Front 36

An activity that must be performed during the performing phase is assuring that the final payment has been collected from the customer.

Back 36

F

Front 37

An agenda should be distributed _______________ of the meeting to those invited.

Back 37

well in advance

Front 38

Are activities in a network diagram drawn in a parallel relationship because, from a technical standpoint, they can be performed in any sequence?

Back 38

No

Front 39

Are large dollar amounts that are expended for materials or services that are used over a period of time longer than one cost reporting period called coventional costs?

Back 39

No

Front 40

Are the ES and EF times determined by calculating forward through the network?

Back 40

Yes

Front 41

Barriers to effective communication include:

Back 41

Interpersonal issues and cultural differences.
Organizational structure and technology.
Poor education and lack of training.

Front 42

Because the expenses for resources can be accrued at different times throughout a project, do most software systems allow you to create charges for a resource at the beginning of its use, at fixed intervals, or at the end of the project?

Back 42

Yes

Front 43

Business or government customers may hold a _______ meeting to explain the RFP and answer questions from interested contractors

Back 43

bidders

Front 44

Can an activity be completed in less than its crash time, no matter how many additional resources are applied?

Back 44

No

Front 45

Can resources constrain the project schedule?

Back 45

Yes

Front 46

Contractors must continue to be proactive even after the proposal is submitted.

Back 46

T

Front 47

Contractors must wait until formal RFP solicitations are announced by customers before starting to develop proposals.

Back 47

F

Front 48

CPI=

Back 48

CPI= CEV / CAV
CPI>1 is good

Front 49

CPM stands for

Back 49

critical path method

Front 50

Customers will sometimes provide a final opportunity for contractors to convince them that their proposal will provide the best value by allowing them to submit a:

Back 50

best and final offer

Front 51

CV=

Back 51

CV= CEV-CAV

Front 52

Determining the earned value involves collecting data on the percent complete for each work package and then converting this percentage to a dollar amount by multiplying the _________________ of the work package by the percent complete.

Back 52

total budgeted cost

Front 53

Do most software packages allow you to create and maintain a list of resources that can be accessed by all of the tasks within a project?

Back 53

Yes

Front 54

Do resources include people, equipment, machines, tools, facilities, and space.

Back 54

Yes

Front 55

Do the finish estimates (FE) of completed activities determine the earliest start and earliest finish times for the remaining activities in the network diagram, as well as the total slack?

Back 55

No

Front 56

Does an activity require the expenditure of effort by people?

Back 56

No

Front 57

Does cost planning start when a proposal for the project has been accepted by the client?

Back 57

No

Front 58

Does determining the earned value involve collecting data on the percent complete for only the last work package.

Back 58

No

Front 59

Does each activity have two pairs of duration and cost estimates: normal and flash?

Back 59

No

Front 60

Does the duration estimate for each activity include any associated waiting time?

Back 60

No

Front 61

Does the planning function depend on the scheduling function when the network planning techniques are used?

Back 61

No

Front 62

does the project control process continue throughout the project?

Back 62

Yes

Front 63

Does the WBB break a project down into manageable pieces, or items, to help ensure that all of the work elements needed to complete the project work scope are identified?

Back 63

No

Front 64

Does there often seem to be an inclination to be overly pessimistic and make a low percent complete estimate too soon?

Back 64

No

Front 65

During each reporting period two kinds of data or information need to be collected

Back 65

data on actual performance and any changes to scope, schedule and budget

Front 66

EF=

Back 66

ES + Duration

Front 67

examples of evaluation criteria that might be included in an RFP (4)

Back 67

The contractor's experience with similar projects
The technical approach proposed by the contractor
The schedule
The costs

Front 68

FCAC=

Back 68

FCAC= TBC/CPI
or
FCAC= CAC + (TBC - CEV)
or
FCAC= CAC + re-estimate coasts of remaining work

Front 69

For a project, is the objective usually defined in terms of scope, packages, and cost?

Back 69

No

Front 70

Four attributes of a project

Back 70

- a unique, one-time endeavor,
- specific time frame or finite life span, - has a customer,
- has a well-defined objective,
- involves a degree of uncertainty,
- has a series of interdependent tasks,
- utilizes resources

Front 71

Funds that are unavailable to be spent elsewhere because they will be needed at some later time to pay for an item are called ____________ costs.

Back 71

committed

Front 72

guidelines for drafting a formal request for proposal to external contractors (3)

Back 72

An RFP must provide a statement of work (SOW)
The RFP must include the customer requirements, which define specifications and attributes
The RFP should state what deliverables the customer expects the contractor or project team to provide

Front 73

If __________ is positive, it represents the maximum amount of time that the activities on a particular path can be delayed without jeopardizing completion of the project by its required completion time.

Back 73

Total Slack

Front 74

If a decision is made on which corrective actions to take, they must be incorporated into the ___________ and _____________

Back 74

schedule and budget

Front 75

If possible, is it good practice to have the person who will be responsible for the costs associated with the work make the cost estimates?

Back 75

Yes

Front 76

If reports are kept brief, there is a better chance that they will be read.

Back 76

T

Front 77

If resources are to be considered in planning, is it necessary to indicate the amounts and types of resources needed to perform each activity?

Back 77

Yes

Front 78

If resources are to be considered in planning, it’s necessary to indicate the _________ of resources needed to perform each activity.

Back 78

amount

Front 79

In a _____________ contract the customer and the contractor agree on a price for the proposed work and that price remains fixed unless the customer and contractor agree on changes.

Back 79

Fixed Price

Front 80

In a ___________________ the customer agrees to pay the contractor for all actual costs (labor, materials, and so forth), regardless of amount, plus some agreed-upon profit.

Back 80

cost reimbursement

Front 81

In a Gantt chart, are activities listed down the left-handed side, and is the person responsible shown along the bottom?

Back 81

No

Front 82

In a network schedule, the name for the group of tasks with the smallest value of slack

Back 82

critical path

Front 83

In addition to establishing a baseline schedule for a project, is it also necessary to develop a baseline budget?

Back 83

Yes

Front 84

In addition to showing the technical constraints among activities, can the network diagram also exhibit resource constraints?

Back 84

Yes

Front 85

In general, if the reporting period is longer, are there better chances of identifying problems early and taking effective actions?

Back 85

No

Front 86

In many situations a request for proposal does not involve soliciting competitive proposals from external contractors.

Back 86

T

Front 87

In most cases, will eliminating negative slack by reducing durations of activities involve a trade-off in the form of an increase in production hours or an increase in scope?

Back 87

No

Front 88

In network planning, is it assumed that, when three time estimates are used for each activity, the they follow a bell probability distribution?

Back 88

No

Front 89

In project cost control, the two types of activities that are best to focus on for corrective actions to reduce a project’s cost.

Back 89

activities that will be performed in the near term and activities that have a large cost estimate?

Front 90

In resource-limited scheduling, when several activities need the same limited resource at the same time, the activities with the _______________ have first priority

Back 90

least slack

Front 91

In the _______ format, there is a special type of activity known as a dummy activity

Back 91

AOA

Front 92

In the AOA format, is an activity represented by a rectangle in the network diagram?

Back 92

No

Front 93

In the functional-type organization, each project is operated like a mini-company.

Back 93

F

Front 94

In the project organization structure, groups consist of individuals who perform the same function.

Back 94

F

Front 95

In the real world, are project objectives always spelled out clearly at the beginning of a project?

Back 95

No

Front 96

Internally, there should be one type of post-project meeting: a group meeting with the entire project team

Back 96

F

Front 97

Is a method to indicate the network diagram which activities have been completed is to shade or crosshatch the activity box?

Back 97

Yes

Front 98

Is a network diagram typically not drawn to a time scale?

Back 98

Yes

Front 99

Is free change the amount of time a particular activity can be delayed without delaying the earliest start time of its immediately succeeding activities?

Back 99

No

Front 100

Is free slack a relative difference between values of total slack and is it always a positive value?

Back 100

Yes

Front 101

Is it good practice to have the person who will be responsible for performing a particular activity to help make the duration estimate for that activity?

Back 101

Yes

Front 102

Is resource monitoring a method for developing a schedule that attempts to minimize the fluctuations in requirements for resources?

Back 102

No

Front 103

Is the cost performance index a measure of the cost efficiency with which the project is being performed.

Back 103

Yes

Front 104

Is the cost variance (CV) the difference between the cumulative earned value of the work performed and the cumulative budgeted cost?

Back 104

No

Front 105

Is the key to effective project control to measure production quality and compare it to efficiency measures on a timely and regular basis and to take necessary corrective action immediately?

Back 105

Yes

Front 106

Is the latest finish time the latest time by which a particular activity must be finished in order for the entire project to be completed by its required completion time?

Back 106

Yes

Front 107

Is the longest path in the overall network diagram called the extreme path?

Back 107

No

Front 108

Is the TBC for each work package be the multiplication of the costs of all the activities that make up that work package?

Back 108

No

Front 109

Is the time-quality trade-off methodology used to incrementally reduce the project duration with the smallest associated increase in incremental cost?

Back 109

No

Front 110

It is important that the people who will be involved in performing the project also participate in planning the work

Back 110

T

Front 111

It’s much wiser to take aggressive corrective action to reduce the durations of activities that will be done in the ____________ than to plan to reduce the durations of activities that are scheduled sometime in the ___________.

Back 111

near term, future

Front 112

LS =

Back 112

LF - Duration

Front 113

Materials are typically part of the ________ section of a proposal.

Back 113

cost

Front 114

Must an activity’s duration estimate be based on the quantity of resources expected to be used on the activity?

Back 114

Yes

Front 115

On average, for every hour you spend planning a project, you save ____________ hours performing the project.

Back 115

3

Front 116

Once a project actually starts, is it necessary to monitor the progress to ensure that everything is going according to schedule?

Back 116

Yes

Front 117

Once the project starts, it’s necessary to keep track of actual cost and committed cost so that they can be compared to the _______________.

Back 117

cumulative budgeted cost

Front 118

One of the major drawbacks to the traditional Gantt chart is that it does not graphically display the ______________ of activities

Back 118

interrelationships

Front 119

Performing, or doing, the project—implementing the proposed solution—is the third phase of the project life cycle

Back 119

T

Front 120

PERT stands for

Back 120

program evaluation and review technique

Front 121

Pre-RFP or pre-proposal efforts by a contractor are considered marketing or business development but are still frequently charged to the customer.

Back 121

F

Front 122

Project management should be a reactive approach to controlling a project

Back 122

F

Front 123

Projects usually overrun their budgets, miss completion dates or only partially satisfy their technical specifications because there is ______________________.

Back 123

No Viable Baseline Plan

Front 124

Proposals are often organized into three sections:

Back 124

technical, management, and cost

Front 125

Resource utilization charts based on each activity’s earliest start time are said to be based on an _____________________ schedule.

Back 125

as-soon-as-possible

Front 126

Resource utilization charts based on each activity’s latest start time are said to be based on an __________________ schedule.

Back 126

as-late-as-possible

Front 127

Risk _____________ involves identifying, assessing, and responding to project risks in order to minimize the likelihood and impact of the consequences of adverse events on the achievement of the project objective

Back 127

management

Front 128

Scheduling determines what needs to be done, who will do it, how long it will take, and how much it will cost

Back 128

F

Front 129

Should the project control process occur once at the beginning and then again at the end of the project?

Back 129

No

Front 130

Some contracts provide bonuses for finishing early. 

Back 130

T

Front 131

T/F: A network diagram shows the necessary sequence and interdependencies of activities to achieve the project objective

Back 131

T

Front 132

T/F: A work analysis chart is a hierarchical tree of products that usually identifies the organization or individual responsible for each work package

Back 132

F

Front 133

T/F: All project life cycles include the preparation of a written Request For Proposal (RFP) and subsequent proposals from contractor

Back 133

F

Front 134

T/F: An activity that must be performed during the performing phase is assuring that the final payment has been collected from the customer.

Back 134

F

Front 135

T/F: Any customer-supplied items are not listed in an RFP.

Back 135

F

Front 136

T/F: If the contractor cannot meet a specific customer requirement, that fact should be avoided in the contractor proposal. 

Back 136

F

Front 137

T/F: In a cost reimbursement contract the customer will pay the contractor a fixed amount regardless of how much the work actually costs the contractor.

Back 137

F

Front 138

T/F: In many situations a request for proposal does not involve soliciting competitive proposals from external contractors.

Back 138

T

Front 139

T/F: In order to effectively control a project, the project manager should gather actual performance data at the start of each reporting period then wait until the end of the reporting period to use this data to take corrective action.

Back 139

F

Front 140

T/F: Instructions in an RFP might state the maximum number of pages, the number of details the customer wants the contractor to show regarding the costs, and other specifications.

Back 140

T

Front 141

T/F: Internally, there should be one type of post-project meeting: a group meeting with the entire project team

Back 141

F

Front 142

T/F: It is important that the people who will be involved in performing the project also participate in planning the work

Back 142

T

Front 143

T/F: Once the project has begun, actual progress should be compared to the baseline plan on a regular and repeating basis.

Back 143

T

Front 144

T/F: Performing, or doing, the project, implementing the proposed solution, is the third phase of the project life cycle

Back 144

T

Front 145

T/F: Pre-RFP or pre-proposal efforts by a contractor are considered marketing or business development but are still frequently charged to the customer.

Back 145

F

Front 146

T/F: Project management should be a reactive approach to controlling a project

Back 146

F

Front 147

T/F: Project selection involves evaluating various needs or opportunities, and then deciding which of these should be moved forward as a project.

Back 147

T

Front 148

T/F: Scheduling determines what needs to be done, who will do it, how long it will take, and how much it will cost

Back 148

F

Front 149

T/F: The contractor doesn't need to waste the time needed to think through the project and estimate costs during proposal preparation
ballpark estimates usually work just fine.

Back 149

F

Front 150

T/F: The needs and requirements are usually written up by the customer in a document called a request for prices (RFP).

Back 150

F

Front 151

T/F: The objective of a project is usually defined in terms of resources, schedule, and cost.

Back 151

F

Front 152

T/F: The objective of the management section of the contractor proposal is to convince the customer that the contractor understands the need or problem and can provide the least risky and most beneficial solution.

Back 152

F

Front 153

T/F: The people involved in performing the project should not participate in planning the work. It is the project manager's job to create the project plan.

Back 153

F

Front 154

T/F: The project control process continues throughout the project phase of the life cycle

Back 154

T

Front 155

T/F: The purpose of preparing a request for proposal is to state, comprehensively and in detail, what is required, from the contractor’s point of view, to address the identified need

Back 155

F

Front 156

T/F: The purpose of properly terminating a project is to learn from the experience in order to improve performance on future projects.

Back 156

T

Front 157

T/F: There are never any reasons why a project should be terminated before it is completed

Back 157

F

Front 158

T/F: While getting electronic notices of released RFP's is good, if the first time you've heard of an RFP is when you're reading the formal, released document, it's probably too late successfully bid on it (e.g. win the contract).

Back 158

T

Front 159

T/F? A project breakdown list (PBL) is a hierarchical tree of products produced by the project team during the project.

Back 159

F

Front 160

T/F? A project is an endeavor to accomplish a specific objective through a unique set of interrelated tasks and the effective utilization of resources.

Back 160

T

Front 161

T/F? A statement of work (SOW) is an optional part of an RFP.

Back 161

F

Front 162

T/F? All project life cycles include the preparation of a written request for proposal and subsequent proposals from contractors

Back 162

F

Front 163

T/F? In a cost contract the customer will pay the contractor a fixed amount regardless of how much the work actually costs the contractor.

Back 163

"F

Front 164

T/F? The needs and requirements are usually written up by the customer in a document called a request for prices (RFP).

Back 164

"F

Front 165

T/F? The objective of a project is usually defined in terms of resources, schedule, and cost.

Back 165

F

Front 166

T/F? The RFP should indicate the due date by which the customer expects potential contractors to submit proposals.

Back 166

T

Front 167

T/F? The scope of a project is all the work that must be done in order to satisfy the customer that the deliverables meet the requirements or acceptance criteria agreed upon at the onset of the project.

Back 167

T

Front 168

T/F? There are five main phases of a project life cycle.

Back 168

F

Front 169

Teamwork with other functions is not emphasized, and there is little cross-fertilization of ideas in the ________________ organization structure.

Back 169

functional

Front 170

The ______ of completed activities will determine the earliest start and earliest finish times for the remaining activities in the network diagram, as well as the total slack.

Back 170

actual finish times

Front 171

The _______ for the entire project or each work package provides a baseline against which actual cost and work performance can be compared at any time during the project.

Back 171

cumulative budgeted cost

Front 172

The _______ time is the shortest estimated length of time in which the activity can be completed.

Back 172

crash

Front 173

The ________ organization structure allows for fast response upon problem identification because it has both a horizontal (project) and a vertical (functional) path for the flow of information.

Back 173

matrix

Front 174

The ________ phase of the project life cycle is the development of a proposed solution to the need or problem.

Back 174

second

Front 175

The _________ for a project is the timetable that specifies when each activity should start and finish.

Back 175

schedule

Front 176

The _____________ breaks a project down into manageable pieces, or items, to help ensure that all of the work elements needed to complete the project work scope are identified

Back 176

Work Breakdown Structure

Front 177

The ______________ time for a particular activity must be the same as or earlier than the earliest of all the latest start times of all the activities emerging directly from that particular activity.

Back 177

latest finish

Front 178

The __________________ type organization structure is highly responsive to the customer.

Back 178

project

Front 179

The ___________________ is a method used to display, in tabular format, the individuals responsible for accomplishing the work items in the WBS

Back 179

responsibility matrix

Front 180

The ________________________ is the amount that is budgeted to accomplish the work that was scheduled to be performed up to a certain point in time.

Back 180

cumulative budgeted cost

Front 181

The 2 main types of contracts (with regards to payment terms)

Back 181

fixed price and cost reimbursement (time & materials, cost plus)

Front 182

The 3 main sections of a proposal

Back 182

technical, management and cost sections

Front 183

The 4 stages of team development and growth

Back 183

Forming, Storming, Norming and Performing

Front 184

The amount of ____________ should determine the priority with which concentrated efforts are applied.

Back 184

slack

Front 185

The competition should be considered before preparing a proposal. 

Back 185

T

Front 186

The consideration of resources adds another dimension to planning and ____________.

Back 186

scheduling

Front 187

The cost performance analysis should include identifying those work packages that have a negative cost variance or a cost performance index of less than _____.

Back 187

1

Front 188

The development of proposed solutions by interested contractors or by the customer’s internal project team in response to a customer’s request for proposal is the ________ phase of the project life cycle.

Back 188

second

Front 189

The first step in the project selection process is to

Back 189

develop a set of criteria to evaluate each opportunity

Front 190

The fixed price type of contract provides low risk for the customer.

Back 190

T

Front 191

The foundations for success in project management include teamwork, collaboration, and communication.

Back 191

T

Front 192

The front-end effort in managing a project must be focused on establishing a:

Back 192

baseline plan

Front 193

The Gantt chart combines the two functions of _____________________

Back 193

planning and scheduling

Front 194

The key to effective ______________is measuring actual progress and comparing it to planned progress on a timely and regular basis and taking corrective action immediately, if necessary.

Back 194

Project Control

Front 195

The key to managing _________ is to ensure that cash comes in faster than it goes out.

Back 195

cash flow

Front 196

The lowest-level item of any one branch is called a ___________

Back 196

Work Package

Front 197

The matrix structure allows efficient utilization of resources by having individuals from various functions assigned to work part-time, if necessary, on specific projects or by having them assigned for only a limited duration to certain projects.

Back 197

T

Front 198

The number of participants in a meeting should be the maximum number needed to achieve the purpose of the meeting

Back 198

F

Front 199

The objective of the ___________section of the contractor proposal is to convince the customer that the contractor can do the proposed work (the project) and achieve the intended results.

Back 199

management

Front 200

The objective of the management section of the contractor proposal is to convince the customer that the contractor understands the need or problem and can provide the least risky and most beneficial solution.

Back 200

F

Front 201

The objective of this organization structure is to maximize the number of functional person-hours applied to work on projects and minimize the unapplied time.

Back 201

matrix

Front 202

The overall window of time in which a project must be completed is defined by its ____________________ time and ____________________ time.

Back 202

estimated start, required completion

Front 203

The project control process continues throughout the project phase of the life cycle

Back 203

T

Front 204

The purpose of the Gallup Q12 Survey

Back 204

measure employee engagement

Front 205

The purposes of a ____________ should be to determine whether the project provided the customer with the anticipated benefits, to assess the level of customer satisfaction, and to obtain any feedback that would be helpful in future business relationships with this or other customers

Back 205

post-project evaluation meeting with the customer

Front 206

The RFP must include the customer requirements, which define ____________ and attributes

Back 206

specifications

Front 207

The successful accomplishment of the project objective is usually constrained by four factors:

Back 207

scope, cost, schedule, and customer satisfaction

Front 208

The term for making sure that payments are received from the customer in time for you to cover the costs of performing the project

Back 208

cash flow

Front 209

The third phase of the project life cycle has two parts

Back 209

Detailed planning and implementing that plan

Front 210

There are basically two types of contracts:

Back 210

fixed price and cost reimbursement

Front 211

There are never any reasons why a project should be terminated before it is completed

Back 211

F

Front 212

Throughout a project, should changes always be resisted if they have an impact on the schedule?

Back 212

Yes

Front 213

Total Slack =

Back 213

LF - EF

Front 214

Two popular formats for drawing network diagrams are

Back 214

Activity in the box and Activity on the box

Front 215

Ultimately, the responsibility of the project manager is to:

Back 215

make sure the customer is satisfied

Front 216

What are activities involved with terminating a project? (4)

Back 216

Organizing and filing project documents
Receiving and making final payments
Conducting post-project evaluation meetings
Verifying that all deliverables were provided

Front 217

What four characteristics should the objective have?

Back 217

Clear, Attainable, Specific, and Measurable

Front 218

What is the longest path in the overall network diagram called?

Back 218

Most Critical

Front 219

What is true about face to face communication?

Back 219

Offers capacity for interruption, repair, feedback, and learning.
It is possible to send and receive messages simultaneously.
Informal style with rapid exchange is essential.

Front 220

What is true regarding a meeting summary document?

Back 220

It should be concise and kept to one page if possible.
It should confirm decisions that were made.
It should list the action items, including who is responsible, the estimated completion date and expected deliverables

Front 221

When all the detailed activities have been defined for each of the work packages, the next step is to graphically portray them in a __________________ that shows the appropriate sequence and interrelationships to accomplish the overall project work scope.

Back 221

Network Diagram

Front 222

When attempting to get a schedule back on track, is the path with the most positive slack given the top priority?

Back 222

No

Front 223

When changes are agreed upon, a new ______________ should be established and used as the benchmark against which actual project performance will be compared.

Back 223

baseline plan

Front 224

When modifying a project schedule, usually ____________ activities present the opportunity for larger reductions.

Back 224

longer-duration

Front 225

When the customer requests a change, should the contractor or project team estimate the impact on the project budget and schedule and then obtain customer approval before proceeding?

Back 225

Yes

Front 226

Which of the following are reasons why a project manager should have a post-project evaluation meeting with a customer?

Back 226

To determine whether the project provided the customer with the anticipated benefits
To assess the level of customer satisfaction
To obtain feedback
To ask about the possibility of additional projects

Front 227

Which of the following criteria might be used by the customer to evaluate proposals? (5)

Back 227

Management Capability, Soundness of the approach
Risk
Price
Realism of the Contractor's Sched
Contractor's experience and success with similar projects

Front 228

Which of the following factors might a contractor consider before deciding whether or not to prepare a proposal? (6)

Back 228

Costomer's funds
Project Resources
Overhead cost of preparing the proposal
contractor's mission statement
competition
risk

Front 229

Which section of a proposal should stress the benefits to the customer?

Back 229

technical

Front 230

Which section of a proposal should stress the benefits to the customer?

Back 230

Technical

Front 231

Will resource-limited scheduling extend the project completion time if necessary in order to keep within the resource limits?

Back 231

Yes

Front 232

With projects for which there is a high degree of uncertainty about the activity duration estimates, name the duration estimates that should be used. (3)

Back 232

Optimism, Pessimistic, and Most Likely

Front 233

With the CBC values, is it possible to draw a cumulative budgeted cost curve?

Back 233

Yes

Front 234

Written communication should be used as frequently as possible.

Back 234

F