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14 Cards in this Set
- Front
- Back
Assertiveness
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Acting in one's own best interest by expressing one's thoughts and feelings directly and honestly.
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Effective Listening
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A mindful activity and complex process that requires one to select and to organize information, interpret and respond to communications, and recall what one has heard. It is important to face the speaker, lean towards him/her, do not cross your arms or legs and maintain eye contact. Pay attention to non-verbal cues and ask for clarification.
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Communication Apprehension
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Anxiety caused by having to talk with others. There are 4 parts. 1. Avoidance- choosing not to participate.
2. Withdrawal- "clamming up" in conversation 3. Disruption- Inability to make fluid sentences 4. Over-communication- excessive speech. |
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Defensiveness
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An excessive concern with protecting oneself from being hurt. Also a barrier to effective communication
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Barriers to Effective Communication
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Psychological factors that contribute to noise. They reside in the sender, receiver and sometimes in both.
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Ambushing
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Will listen intently to what the speaker is saying but only to assail or harass them when they're done. Verbal "bush-whackers." Arouse defensiveness from others.
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Motivational Distortion
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People hearing what they want to hear instead of what was actually said. Attitudes, values and expectations can influence what a person hears. Selective attention is often applied because it often causes emotional distress to hear information that contradicts one's own views.
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Self-Preoccupation
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pseudo listening. Pretending to listen but your mind is preoccupied with other thoughts. Often poor listeners. Conversations are often one sided. These types of individuals are usually self-focused, they mentally rehears their comments. Talk about themselves mostly and don't focus on other people.
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Conflict/Types
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Pseudo- false conflict from game playing
Fact Based- disagreement about factual ideas Policy- disagreement about how to handle a situation. Value Based- disagreement that occurs when people hold opposing views. Ego Based- emphasis on winning over resolving the conflict. |
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Conflict Resolution/Managing Conflict
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Compromising- moderate concern for self and others
Collaborating- high concern for self and others 1. Avoidance/Withdrawing-low concern for self and others 2. Accommodating- low concern for self, high concern for others. 3. Competing/forcing- high concern for self, low concern for others. |
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Ingredients of close Relationships
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Importance, interdependence, and long lasting.
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Parental Investment Theory
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Maintains that a species' mating patterns depend on what each sex has to invest- in the way of time, energy and survival risk- to produce and nurture offspring.
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Proximity
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Refers to geographic, residential and other forms of spatial closeness.
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Mere exposure Effect
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An increase in positive feelings toward a novel stimulus (person) based on frequent exposure to it.
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