Erp Chapter 1

Front 1

Enterprise Resource Planning

Back 1

ERP means ________________

Front 2

ERP program

Back 2

It is a core software used by companies to coordinate information in every area of the business

Front 3

ERP PROGRAM; common database

Back 3

_________________ helps to manage company-wide business processes, using a ___________________ and shared management reporting tools

Front 4

ERP program

Back 4

It integrates throughout a business tasks related to sales, marketing, manufacturing, logistics, accounting, and staffing

Front 5

Business Functions

Back 5

Refers to the activities specific to that functional area of operation

Front 6

1. Marketing and Sales (A/S) 2. Supply Chain Management (SCM) 3. Accounting and Finance (A/F) 4. Human Resources (HR)

Back 6

What are the 4 Functional Areas of Operation?

Front 7

True

Back 7

True or false. Each functional area comprises business functions

Front 8

False

Back 8

True or false. Functional areas are independent, each does not require data from the others.]

Front 9

True

Back 9

True or false. Integration improves in communication and workflow.

Front 10

Information system

Back 10

It includes the computers, people, procedures, and software that store, organize, and deliver information

Front 11

Business Process

Back 11

It is a collection of activities that takes one or more kinds of input and creates an output, that is of value to the customer

Front 12

External customers

Back 12

the person who buys the finished product

Front 13

Internal customer

Back 13

Example of this is such as a colleague in another department

Front 14

True

Back 14

True or false. Thinking in terms of business processes helps managers to look at their organization from the customer’s perspective.

Front 15

False

Back 15

True or false. A successful customer interaction is one in which the customer is requires to interact with each business function involved in the process

Front 16

True

Back 16

True or false. Sharing data effectively and efficiently between and within functional areas leads to more efficient business processes

Front 17

Integrated information systems

Back 17

It is designed so that functional areas can share data to provide customer satisfaction

Front 18

1. Material 2. People 3. Equipment

Back 18

Enumerate three common business inputs/resources.

Front 19

Sales forecasts

Back 19

These are analyses that attempt to predict the future sales of a product

Front 20

Production plans

Back 20

These are used to develop requirements for raw materials and packaging.

Front 21

Raw data

Back 21

These are simply numbers collected from operations, without any manipulation, calculation, or arrangement for presentation

Front 22

sales records

Back 22

The ___________ are an important component of the sales forecast, which is used in making staffing decisions and in production planning.

Front 23

Stockout

Back 23

It is a Shortfall or shortages of raw material or packaging due to inaccurate data

Front 24

Safety stock

Back 24

It is Extra raw material and packaging to avoid Stockout at an acceptable level

Front 25

True

Back 25

True or false. The less accurate the forecast, the more safety stock is required.

Front 26

True

Back 26

True or false. The accuracy and timeliness of A/F data depend on the accuracy and timeliness of the data from the other functional areas.

Front 27

True

Back 27

True or false. ERP software allows all the functional areas to share a common database so that accurate, real-time information is available.

Front 28

4. Scalability

5. Optimization

6. Compliance

7. Analysis

Back 28

Features of ERP

Front 29

Operational efficiency

Back 29

Main goal of ERP

Front 30

Accounting and Finance

Back 30

A functional area of business that is responsible for recording data about transactions, including sales, raw material purchases, payroll, and receipt of cash from customers.

Front 31

Human Resource

Back 31

A functional area of business that manages recruiting, training, evaluation, and compensation of employees.

Front 32

Marketing and Sales

Back 32

The functional area of business that is responsible for developing products, determining pricing, promoting products to customers, and taking customers’ orders.

Front 33

Supply Chain Management (SCM)

Back 33

Sharing long-range production schedules between a manufacturer and its suppliers, so raw materials can be ordered and delivered in a timely manner, thus avoiding stock-outs or excess inventory.